Zero dropouts! How to forward messages left on voicemail to your phone


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Voice Mail (Voice Mail) service allows you to record a message for the person who called you, even if it is difficult to answer the phone.

Depending on the answering service, the operation and setting methods may differ, such as when the phone rings but the call cannot be answered, or when the phone automatically switches to answering machine.

Also, some voice mail services have a function that allows you to forward the other party’s message to a preset number.

In this article, we will explain the outline of the answering machine service, and then explain the benefits of the forwarding function. If you are looking for a smart way to answer the phone, please refer to it.

What is an answering machine (answering machine) service?

Voice Mail (Voice Mail) is a feature that allows your phone to answer calls automatically when you are out of the office or when it is difficult to answer the phone.

You can record the voice message of the person who contacted you.

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If you listen to the voicemail message later, you can check the caller and the requirements, making it easier to proceed smoothly after that.

However, even if you use an answering service, it is not guaranteed that the other party will leave a message.

In some complicated cases, the caller may hang up in the middle of the autoplay message.

Advantages of using the message forwarding function left on the answering machine

As I mentioned earlier, you may be able to send someone’s messages recorded using voice mail to another number you set up in advance .

Forward messages so you know when you’ve got voicemail on your landline when you’re on the go.

The point is that you can immediately take the necessary action by listening to the message, such as calling back from your mobile phone.

How to set up forwarding messages to a phone

So how do you forward voicemail messages recorded on landlines?

Below is how to set up one business phone. Not all business phones are capable of forwarding messages to another number using the methods below , but you may find it helpful in checking the flow.

  1. Register your PIN
  2. Registering and selecting forwarding phone numbers
  3. Check if the settings have been completed from the forwarding destination phone number

Once you’ve set up forwarding your voicemail messages to another number, make sure you’ve set it up correctly from the phone number you’re forwarding to.

It’s also a good idea to record multiple messages and see how they play.


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Even more convenient with the introduction of NEC Networks & System Integration’s “Canario”!

The forwarding function of the voice mail service is convenient because it allows you to check messages from outside, but the person in charge must confirm the requirements before calling the other party.

However, if you use NEC Networks & System Integration’s Canario, you will be less likely to miss a call in the first place.

With Canario, AI automatically responds to all incoming calls. Listen to the other person’s request and relay the call to the person in charge (or the group in charge).

Someone in the company is always available to answer the call, eliminating the need to listen to a recorded message and then call back like an answering service.

Another feature is that if another employee, who is not the original person in charge, responds to the call, the content can be shared via chat.

If you are aiming for a smart telephone response, please consider using NEC Networks & System Integration’s Canario.


If you use the answering service, you can record the message of the other party even if it is difficult to answer the phone.

Depending on the phone service you are using, the setting method and operation method for the voice mail service will differ, so check the official website.

In some cases, you can forward your voicemail message to another number.

If you use NEC Networks & System Integration’s Canario, AI automatically assigns the phone number of the person in charge, so you don’t have to use the answering machine function in the first place.

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There is also a function to visualize the incoming call history, so please contact us if you are interested.