A call forwarding service, as the name suggests, is a service that forwards incoming calls from the phone that originally received them to another number.

For example, if you use a call forwarding service with a landline installed in your company, you don’t have to worry about missing calls even if your employees are not at the company.

With such a convenient call forwarding service, you may be wondering if the number you see on the forwarding device is the one you originally called.

Also, I’m worried about what happens to the number displayed to the other party when I can’t respond to the transferred call.

Therefore, in this article, we will take a closer look at the number displayed when using a call forwarding service.

What number is displayed when forwarding a call?

Call forwarding services are provided by each carrier.

Therefore, in this chapter, let’s check the number displayed at the forwarding destination and the number displayed at the other party when calling back for each service.

Number displayed by NTT “Voice Warp”

With Voice Warp provided by NTT, the number displayed at the forwarding destination differs depending on the settings. Specifically:

• When forwarding after answering is set: The number of the phone that forwarded the call is displayed
• When busy call forwarding is set: The number of the person who called you first is displayed
• When unconditional forwarding is set: The number of the person who called first is displayed
• If call forwarding on no answer is set: The number of the person who called you first is displayed.

From the above, only when you receive an incoming call on a phone with forwarding settings and then forward it to another number, the forwarding number will be the forwarding number, not the number of the person who called you first. You can see that it is displayed in

When you call back the call, the number of the phone you used when calling back will be displayed to the other party.

If you use a company mobile phone that you normally use, the other party may answer the call easily, but if you call from the employee’s personal smartphone, the other party may not respond with an unfamiliar number. .

The number displayed by SoftBank “multi-function forwarding service”

SoftBank’s “multi-function forwarding service” is designed to display the number as follows when the forwarding destination subscribes to “number display service” or “number display”.

• When forwarding after answering is set: The number of the phone that forwarded the call is displayed
• When busy call forwarding is set: The number of the person who called you first is displayed
• When unconditional forwarding is set: The number of the person who called first is displayed
• If call forwarding on no answer is set: The number of the person who called you first is displayed.

With this service as well, the number displayed to the other party when calling back is that of the phone that made the call at that time.

Therefore, if you use a cell phone that is used by an employee for personal use, you will receive information that you do not want to convey to the other party, so be careful.

Number displayed by au Hikari “call forwarding service”

If you check the official website of au Hikari’s “call forwarding service”, there is a statement that “the phone number of the caller may be displayed on the phone to which the call is forwarded.”

Details are not listed, so if you are considering using au’s call forwarding service and want to know what will happen to the phone number displayed at the forwarding destination, we recommend that you contact us in advance to confirm.

When returning a forwarded call, remember that the caller’s phone number is notified to the other party, not the forwarder.

Source: https://www.au.com/internet/service/auhikari/phone/option/forwarding/

Solutions if you’re having trouble setting up the number that appears when you make a call

From the explanations so far, we have learned that in most cases, when an incoming call is forwarded from a fixed-line phone set up at a company, the number of the person who made the first call is notified to the forwarding destination, except after the call is forwarded after answering. .

However, the problem is when the call is forwarded and the employee is unavailable and needs to be called back .

If all employees have a company cell phone, it may not be such a big problem, but if not, there may be cases where employees have no choice but to use their own personal cell phones and smartphones. In that case, the employee’s personal information will be revealed to the other party .

To solve this problem, we recommend the call forwarding service Canario provided by NEC Networks & System Integration Corporation.

Canario is a service in which AI automatically relays and forwards incoming calls, and if you use the “confidential call function”, the mobile phone number of an individual employee will not be notified to the other party.

By setting in advance, the 050 number issued will be notified to the other party.

In addition to this, Canario is equipped with many functions such as a simultaneous call to multiple numbers and a message text function that allows you to transcribe messages and check them with a chat tool.

By using Canario provided by NEC Networks & System Integration, you can solve problems that you are concerned about when forwarding calls, so why not take this opportunity to consider using it?

summary

With the call forwarding service, the phone number of the first caller will be notified to the forwarding destination unless the call is forwarded after answering. However, in the case of forwarding after answering, there are cases where the caller’s number is displayed, so be careful.

In addition, when the forwarded employee cannot answer the call and calls back, basically the number of the phone to be called at that time will be notified.

If you do not distribute company mobile phones to your employees and need to return calls using your personal smartphone, we recommend using NEC Networks & System Integration’s call forwarding service, Canario.

Please feel free to contact us if you are interested in detailed information such as fees.