・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.
*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.
From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity.
Here is a summary of the causes and solutions if your video camera is not displayed when you participate in a Zoom meeting.
We also introduce the procedure for checking whether the video camera is working properly before the meeting starts, so let’s check it together.
Causes and solutions for video cameras not being displayed on Zoom
If you can’t see your video camera in Zoom, it’s important to check your Zoom and device settings.
First, let’s take a closer look at the possible causes of the video camera not being recorded and how to deal with it.
Zoom video start not clicked
If you have turned off your video at the start of the meeting in your Zoom settings , you will need to manually turn your video on after the meeting starts.
Video is toggled on by clicking Start Video in the toolbar that appears on the meeting screen .
Also, if you want to turn on the video from the beginning, change the Zoom settings by following the steps below.
- Start Zoom
- Click the gear icon (Settings) on the top right of the screen
- Click “Videos” from the left menu
- Uncheck “Turn off my video when joining a meeting”
You should now be able to join the meeting with your video on.
However, please note that the host may have set the video to be forcibly turned off when you join the meeting.
Use of camera is not allowed (Windows10)
If you are using a Windows 10 computer or tablet, the use of the app’s camera may be turned off on the device.
The operation procedure to allow the use of the camera in Windows 10 is as follows.
- Click “Start”
- Click “Settings”
- Click “Privacy”
- Click Camera from the left menu
- Scroll to the right and turn on camera access for “Zoom Meeting” or turn on “Allow desktop apps to access your camera”
I don’t have a webcam on my computer
Smartphones and tablets have built-in cameras, so there is no problem, but desktop computers and older laptops may not have cameras.
If your device doesn’t have a built-in camera, purchase an external webcam separately and install it.
Another possible reason for lack of video is that the external webcam is not connected properly.
By checking the connection status of the USB cord cable and whether the cable is broken, Zoom will be able to detect the camera correctly.
Another app that uses the camera is running
One of the reasons why Zoom does not show video is that the camera is reacting to apps other than Zoom.
In this case, you can often solve the problem that the video is not displayed by closing the application other than Zoom.
If it doesn’t work after exiting, it may be running in the background, so try starting your PC in clean boot or safe mode and check the video .
security software is responding
It is also possible that Zoom’s video camera is restricted by protections built into third-party security software.
If you use security software, check the control functions related to the camera and change the settings to allow access to Zoom .
Bugs/setting errors on the Zoom app side
If you can’t see video even after fixing your webcam or device settings, Zoom itself may be causing a problem.
First, follow the steps below to check the update information of Zoom and update it to the latest version.
- Start Zoom
- Click the user icon on the top right of the app screen
- Click “Check for Updates”
- If “Updates are available” is displayed, click “Update”
If updating does not resolve the issue, we recommend uninstalling the Zoom app and installing the latest version of Zoom again.
The installation procedure for the desktop application version of Zoom is as follows.
- Access the Zoom Download Center (https://zoom.us/download)
- Click the “Download” button for “Zoom Client for Meetings”
- Run the downloaded file and follow the instructions to start installation
To avoid the trouble that the video camera is not displayed on Zoom
It is not zero possibility that the specs of the device are insufficient as the reason why the video is not displayed on Zoom .
Next, let’s take a closer look at the system requirements for using Zoom and what you can do to check if your video works before your meeting.
Prepare the usage environment in advance
Zoom is a tool that can be installed and used on existing computers, tablets, and smartphones, but it is not compatible with all operating systems and browsers.
As of July 2021, the operating systems supported by the Zoom desktop app are as follows.
- macOS X and macOS 10.9 or later
- Windows 10 (Windows 10 Home, Pro, or Enterprise)
- Windows 8 or 8.1
- Windows 7
- Ubuntu 12.04 or newer
- Mint 17.1 or newer
- Red Hat Enterprise Linux 6.4 or newer
- Oracle Linux 6.4 or higher
- CentOS 6.4 or newer
- Fedora 21 and newer
- OpenSUSE 13.2 or newer
- ArchLinux (64-bit only)
- iOS 8.0 or later
- iPad OS 13 or higher
- Android 5.0x and above
The browsers that Zoom supports are as follows.
| Windows | IE 11+, Edge 12+, Firefox 27+, Chrome 30+ |
|---|---|
| Mac | Safari 7+, Firefox 27+, Chrome 30+ |
| Linux | Firefox 27+, Chrome 30+ |
If you are using Zoom with a browser or OS other than the above, there may be cases where the video is not displayed due to insufficient specifications.
In order to avoid problems such as video not being displayed, it is important to prepare the usage environment for Zoom by changing or updating the browser/OS in advance .
Conducting a test meeting
Zoom has a test page for you to see if your meeting works.
Before the meeting, perform a test with the following operations to check that the video is displayed correctly.
- Access the Zoom test web page (https://zoom.us/test)
- Click “Join” in the center of the page
- Click “Open Zoom Meeting”
- Conduct video visual test
- Do a speaker audio test
- Conduct a mic test
- When the test is over, click “Exit” to finish
If you do a test meeting, you can check not only the video, but also the speaker and microphone at the same time.
summary
- If the video is not displayed when using Zoom, review the settings and connections of the app, device, and camera.
- It is important to constantly update the OS, browser, etc. so that the environment is suitable for using Zoom.
- Avoid video and mic problems by running a test meeting before the meeting
Especially when using Zoom for business, it is important to make adjustments in advance so that you do not have to deal with problems after the meeting has started .
Be sure to hold a test meeting, and if there is a problem, be prepared to find the cause and solve it as soon as possible.