What should I do when I receive the Pre-approval request notification email in Zoom App?


Various applications are published on the app marketplace. When a user attempts to use an application that requires administrator pre-approval, an approval request email is sent to the administrator. The administrator must review the request and approve or deny it.

The following approval request email will be sent.

approve/reject the request

To approve or deny a user’s request, follow these steps:

  1. Click ” here” in the body of the email.
  2. If you are not signed in, the sign-in page is displayed. Sign in as account owner or admin user.
  3. The application for which approval has been requested is displayed.
  4. Click Requests to see the email address of the user who requested the approval. Hear why you want to use it as needed.


  1. ” Pre-approve and then click to accept the”. Click Reject to deny. By default, all users are allowed to install.


  1. Pre-approved apps can be viewed under Apps on Account> Pre-approved Apps.



Limit the scope of pre-approval

By default, pre-approving your app will allow all users to install your app. You can limit the range if you want.

  1. ” Apps on Account “> ” Pre-approved Apps move to” to display the application.
  2. Click the edit icon next to “All”.


  1. Turn the toggle off (gray).


  1. Add the user or group you want to give permission to. You can also mix users and groups to grant permissions. Click ✖ to close the window when you are done.


  1. The display changes to “Selected”.


Withdraw pre-approval

If you want to withdraw your pre-approved app later, follow these steps:

  1. ” Apps on Account “> ” Pre-approved Apps move to” to display the application.
  2. ” Action of” click toggle.


  1. ” Turn off and click”.


  1. The application is removed from the Pre-approved Apps

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