What is the transfer function? Introducing methods of receiving incoming calls to fixed-line phones with mobile phones and the services of each company

What is the transfer function
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This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West’s landline and Hikari Denwa.

Due to the spread of the new coronavirus infection, telework is being promoted, and an increasing number of companies are using the call forwarding function.

This time, we will introduce the call forwarding function that is attracting attention with telework. From the overview of the call forwarding function, we will introduce the services and recommended tools of each communication carrier, so if you are a company that wants to use call forwarding, please refer to it.

What is the call forwarding function?

What is the call forwarding function

The call forwarding function is a function that forwards calls received or attempted to be received on a fixed phone line such as a company or office to another line such as a specified fixed phone such as home or a mobile phone such as an iPhone / smartphone. is.

By being able to receive calls on the company’s landline phone with a mobile phone, it is possible to connect calls to employees who are out of the office, and telecommuting can be done even when working from home.

You can flexibly respond to various cases by avoiding accidents such as “I was out of the office even though it was an important call, but I couldn’t answer it” or “Trouble occurred because the transfer didn’t go well.”

Introducing the call transfer function of each communication carrier

Introducing the call transfer function of each communication carrier

Each carrier offers a call forwarding feature.

For example, NTT’s automatic call forwarding service “Voice Warp” is representative. The service name varies depending on the communication carrier, but all services are functions that forward incoming calls to another phone. The call forwarding services of each communication carrier are as follows.

career call forwarding service
NTT East/West Automatic call forwarding service “Voice Warp”
Softbank Multifunctional forwarding service
KDDI Hikari Direct (au) call forwarding service

By using these services, you can forward incoming calls to your company’s landline to a designated landline, such as your home, or to a mobile phone such as an iPhone or smartphone.

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In addition, there are two types of forwarding methods: “automatic forwarding” and “forwarding after answering”.

There are two types of automatic forwarding: “Unconditional forwarding” and “No response forwarding”.

“Unconditional forwarding” is a method of directly connecting the incoming call to the forwarding landline to the registered forwarding destination without ringing the forwarding number.

On the other hand, “forwarding when no answer” is a way to transfer to a registered forwarding destination only when the call is not connected or the call is not answered after calling the forwarding landline phone.

Answer-and-forward is a method of manually forwarding the call to the destination after receiving the call on the originating landline.

Most of the call forwarding services introduced above use “automatic forwarding”, but the method differs depending on the service, so check the overview of the service once and introduce the function that suits your company.

In addition, these services must be provided by a telecommunications carrier that subscribes to the company’s landline telephone line. Also check which carrier your line belongs to.

Also, if you use the call forwarding function, it is recommended to forward the call directly to the employee’s mobile phone.

Next, we will introduce the benefits of forwarding calls to employees’ mobile phones.

What are the benefits of being able to receive calls on your mobile phone?

What are the benefits of being able to receive calls on your mobile phone

There are many benefits to forwarding incoming calls to your company’s landline to your employee’s cell phone or a designated landline.

  1. Out-of-office employees can respond directly
  2. You can refer to telecommuters
  3. Avoid omissions and mistakes

We will now discuss these three advantages in more detail.

Out-of-office employees can respond directly

The first advantage is that out-of-the-office representatives can directly answer calls addressed to them.

Since the person in charge can respond directly and quickly, it is possible to reduce risks such as lost business opportunities due to missed calls and delays in responding to customers due to telephone intermediaries.

Since it does not reduce customer satisfaction, it can be expected to improve the efficiency of work that requires going out.

You can refer to telecommuters

An increasing number of companies are introducing telework due to the spread of the new coronavirus infection.

Companies need to clear this issue as to how to respond to telephone calls.

In cases where it was not possible to transfer calls between landlines and mobile phones, it was necessary for employees to come to the office to take calls and to carry out work to the person in charge who was working from home. In this case, complete telework becomes difficult.

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On the other hand, by using the call forwarding function, the person in charge who is working from home can directly respond to the incoming call addressed to him.

Now that new lifestyles and diverse work styles are required, it is a great appeal to be able to answer the phone from home as if you were at the office.

Since employees do not need to come to work as a phone number, it will also reduce costs such as company utility expenses and employee transportation expenses.

Avoid omissions and mistakes

By using the call forwarding function, the person in charge can communicate directly with the customer, which reduces the risks of telephone brokerage such as message omissions, message mistakes, and misunderstandings.

It can be said that it will also reduce the work burden and stress of employees who were handling phone calls.

You can also prevent loss of business opportunities and loss of trust with customers due to message mistakes and misunderstandings.

If you want to introduce a call forwarding service, we recommend Canario.

So far, we have introduced the call forwarding functions of each carrier and the benefits of introducing these functions . There is a call forwarding service.

It is “Canario”. Canario is a call forwarding function provided by NEC Networks & System Integration Corporation, which supervises this article.

No facility construction or capital investment is required, and you can start using it in as little as five business days.

AI recognizes the name of the person in charge by following the voice guidance and telling the name of the person in charge. It is a function to automatically transfer to the mobile phone of the person in charge.

With Canario, call handling and forwarding are automatically performed at the same time, so the person in charge can pick up the call addressed to you even if you are not at the company.

In addition to forwarding incoming calls to landline phones to the person in charge’s mobile phone, Canario is equipped with various functions related to call forwarding.

Canario’s plans and fees, and the functions available for each plan are as follows.

plan name Basic plan (monthly tax included: 748 yen/person) Standard plan (monthly tax included: 1,078 yen/person) Premium plan (monthly tax included: 1,628 yen/person)
name agency
call all at once
Name agency + Message text conversion ×
Simultaneous call + message conversion to text ×
IVR ×
Extension connection *Please connect with NEC PBX × ×
Free phone *You can share the free call minutes between users None *Optional call packs can be purchased as needed Up to 10 minutes per person Up to 30 minutes per person
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If you are currently having problems with telephone work or are having trouble introducing telework, please take this opportunity to use Canario. We are also waiting for inquiries about plan settings and usage.

summary

summary

In this article, we introduced an overview of the call forwarding function, the services of each communication carrier, and the recommended call forwarding function “Canario.”

By using the call forwarding function, the person in charge can answer the incoming call to the company’s landline directly from the cell phone. In addition, the introduction of the call forwarding function has the following merits.

  1. Out-of-office employees can respond directly
  2. You can refer to telecommuters
  3. Avoid omissions and mistakes

By forwarding calls from landline phones to mobile phones, it is possible to expect improvements in work efficiency, as telecommuting staff and telecommuters will be able to handle calls more smoothly. In addition, it is possible to prevent mistakes in messages, so business risks are also reduced.