We recommend that you use a call forwarding service and use your mobile phone to answer incoming calls to your company’s landline when you are teleworking or when the phone number is not available.

By using a forwarding service, you can save the trouble of missing calls and intermediaries .

Call forwarding services are provided by each telecommunications carrier, but this time we will introduce an overview of call forwarding and how to set up the “call forwarding service” of au Hikari Denwa .

What is au HIKARI DENWA call forwarding service?

“Call forwarding service” is a service that connects the call to a forwarding destination set in advance when an incoming call is received on the line subscribed to by au Hikari Denwa .

You can use the following three functions depending on the application.

• unconditional transfer
• schedule transfer
• Busy transfer

We will introduce each feature.

unconditional transfer

Unconditional forwarding of au HIKARI DENWA is a function that forwards incoming calls to a mobile phone number set in advance as a forwarding destination without ringing the forwarding phone .

schedule transfer

When using schedule forwarding, this function forwards incoming calls to a mobile phone number that has been set in advance as a forwarding destination only within the set conditions (month, day, day of the week, time).

This function is recommended for those who usually plan to go out at a fixed time or day of the week, or for companies that implement telework.

Busy transfer

Busy Call Forwarding is a function that forwards incoming calls to a phone number, such as a mobile phone, that has been set as a forwarding destination in advance when the contracted line that is the forwarding source is busy .

While you are on a call, you can answer incoming calls on another device.

Usage charges and call charges when transferring au Hikari phones

In addition, if the forwarding destination set in advance is a mobile phone, you can make a call at a lower price than the normal mobile phone call charges.

The charges in the table below are the charges for forwarding calls for one minute using the au HIKARI DENWA call forwarding service.

How to set up the service

Here, we will introduce the setting method from the phone. Please check the setting method from My au after logging in to My au.

How to start using the service

STEP1. Dial method

Dial “142” when making settings from a home-plus phone or au Hikari phone contract line.

When making settings from a phone other than Homeplus Phone or au Hikari Phone, dial “050-3116-0142” and then dial the contracted phone number and PIN.

STEP2. Register forwarding number

Register the forwarding phone number in the forwarding destination list. You can set up to 4 forwarding phone numbers.

1. Dial “4”
2. Dial “0”
3. Dial any list number from “1” to “4” *Dial any list number you want to set for forwarding.
4. Dial “forwarding number +#”
5. Dial “0”
6. Completion of registration

STEP3. Select forwarding destination list

After completing the registration, enter “0 to stop forwarding, 1 to start unconditional forwarding, 2 to start scheduled forwarding, 3 to start busy forwarding, 4 to make various settings, 8 to confirm the settings, and finish the operation. If so, please dial 9.” is heard.

After that, please select the list according to the following flow.

1. Dial “4”
2. Dial ‘1’
3. Dial any list number from “1” to “4” that has a forwarding number
4. Selected

STEP4. Start transfer and complete settings

After selecting the list, click “0 to stop transfer, 1 to start unconditional transfer, 2 to start scheduled transfer, 3 to start busy transfer, 4 to set various settings, 8 to confirm settings, and end the operation. If you want to do so, dial 9.” is played.

After that, start the transfer according to the flow below and complete the settings.

1. Dial 1 to initiate Unconditional Transfer Dial 2 to initiate Scheduled Transfer Dial 3 to initiate Busy Transfer
2. Service usage start, setting completed

When the settings are completed and the use of the service is started, “0 to stop transfer, 1 to start unconditional transfer, 2 to start scheduled transfer, 3 to start busy transfer, 4 to various settings, setting Dial 8 to confirm the contents, and dial 9 to finish the operation.”

Dial ‘9’ or hang up to exit setup.

How to stop using the service

STEP1. Dial method

Dial “142” when making settings from a home-plus phone or au Hikari phone contract line.

When making settings from a phone other than Homeplus Phone or au Hikari Phone, dial “050-3116-0142” and then dial the contracted phone number and PIN.

STEP2. Stop using the service

1. Dial “0 (stop forwarding)”
2. stop complete

There are two ways to set up the au HIKARI DENWA call forwarding service: from your phone or from My au.

This time, I introduced the setting method from the phone. Please check the setting method from My au after logging in to My au.

You can also use remote control to start/stop forwarding and change forwarding destinations from outside.

The dial destination for the remote control function is “050-3116-0142” or “03-6677-0142”.

summary

Call forwarding services are provided by almost all telecommunications carriers, but this time we introduced an overview of the au Hikari Denwa call forwarding service and how to set up the service.

By using the au HIKARI DENWA call forwarding service, you can save yourself the trouble of missing calls and handling calls.

In addition to au Hikari Denwa, there are many call forwarding services.

If you want to complete the settings more easily, or if you want to use additional services other than call forwarding, we recommend using NEC Networks & System Integration’s “Canario”, which supervises this article.