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If your company’s landline phone calls you frequently, it’s convenient to use a call forwarding service.
Even if there is no employee in the company who can answer the phone, the incoming call will be forwarded to a pre-registered number, which will improve work efficiency and reduce the number of missed calls.
Among them, there are telephone forwarding services that allow you to apply for use quickly and easily from the web.
In this article, let’s take a look at the features of call forwarding services and the benefits of using them. We will also introduce a phone forwarding service that you can apply for on the web, so please make use of it.
What is a service that forwards landline calls to mobile phones?
A call forwarding service is a service that forwards incoming calls from a fixed-line phone set up in a company’s office to another number.
Call forwarding services are provided by each carrier, and the feature is that users can customize the forwarding service to some extent by setting various conditions.
If employees frequently come and go from the company and it is difficult to answer fixed-line calls, it will lead to a reduction in missed calls.
By specifying the forwarding number in advance, there are cases in which the work of handling calls can be reduced, leading to improved work efficiency .
Available from the web! Functions of NEC Networks & System Integration Canario
NEC Networks & System Integration offers Canario, which allows you to easily apply online.
Canario is a service in which AI automatically answers and transfers calls . AI recognizes the name of the other party and automatically transfers the incoming call to the pre-registered person in charge. Therefore, employees can answer calls addressed to themselves even if they are not at the company.
In addition, since phone numbers can be grouped, it is also possible to respond to calls with team members .
You can also use many other functions such as simultaneous calls, confidential transmission, and visualization of communication by the cloud. Not only can you start using the service, but you can also perform operations during use from the web page.
If you would like to check detailed information about NEC Networks & System Integration’s Canario or inquire about starting to use it, please feel free to contact us.
Inquiries and application methods for detailed information
The application method for NEC Networks & System Integration Canario is as follows.
- Access the service page of Canario
- Enter the required information from “Contact Us”
- Agree to the handling of personal information and send information
- complete the application process
Points to note when starting to use services from the web
In order to install NEC Networks & System Integration’s Canario, it is necessary to suspend the use of the answering machine service . Also, if you have already set the forwarding function, you must cancel it as well.
For both the forwarding function and the answering machine service, contact your carrier in advance to cancel the settings.
If you want to use the existing voice environment, you need to transfer to the 050 number issued by NEC. Let’s set up call forwarding with Voice Warp or set call forwarding to 050 number with PBX.
Advantages of introducing a call forwarding service
As I mentioned a little at the beginning, you can feel the following benefits by introducing a call forwarding service.
- Employees can answer calls from anywhere
- You can prevent transfer and message mistakes
- You can reduce the time lag until returning
- Leads to improved customer satisfaction
If you use a call forwarding service, it will cost you more than usual, but you can say that the benefits you get are great.
If you have a lot of missed calls or answering machines at your company, you may want to consider introducing a call forwarding service on this occasion.
Choose a call forwarding service that makes subscribing fast and easy.
summary
Introducing a call forwarding service may reduce the number of missed calls and improve operational efficiency.
From the customer’s point of view, there are more cases where you can talk to the right person immediately, so it may help improve customer satisfaction.
Call forwarding services provided by each carrier, but NEC Networks & System Integration’s Canario can be easily applied for and used online.
In addition to the automatic transfer function by AI, it is also worth noting that it has a wide variety of functions such as visualization of call history when you are out of office and a confidential call function.
Please feel free to contact us if you would like to know more about NEC Networks & System Integration’s Canario.