Transfer incoming calls on your company’s landline to your smartphone! Introducing service features and benefits

Transfer incoming calls on your company's landline to your smartphone! Introducing service features and benefits
Notes
・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
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This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West landlines and Hikari Denwa.

If you have a lot of business trips, if you have a lot of work outside the company such as sales, or if you are introducing telework, we recommend using the “call forwarding function” that allows you to forward incoming calls on the company’s landline to your smartphone.

Incoming calls to the company’s landline can be forwarded to other lines such as mobile phones such as iPhones, smartphones, and home landlines, so even if you are on a business trip, out of the office, or telework, the person in charge can call you directly. you can react.

This time, we will explain the benefits of call forwarding and how to forward incoming calls on your company’s landline to your smartphone. We also introduce a recommended call forwarding service, so if you have a lot of business trips, sales or other work outside the company, or a company that has introduced telework, please refer to it.

Advantages of forwarding incoming calls on your company’s landline to your smartphone

Advantages of forwarding incoming calls on your company's landline to your smartphone

Call forwarding is a method of forwarding an incoming call to your company’s landline to a preconfigured mobile phone (smartphone such as iPhone or android) or home landline.

There are many benefits to forwarding incoming calls to your company’s landline to your cell phone or smartphone.

  • You can answer the phone with your smartphone even if you are not at the office when you are out or teleworking.
  • You can reduce the time lag before returning the call to the customer
  • You can prevent loss of business opportunities due to being unable to respond to incoming calls from customers.

I will explain each.

You can answer the phone with your smartphone even if you are not at the office when you are out or teleworking.

By forwarding incoming calls to the company’s landline phone to mobile phones such as iPhones and smartphones, the person in charge can communicate directly with business partners and customers even when they are not at the company.

For example, in the case of employees whose main job is sales outside the company, there are many cases where they spend most of the day working outside the company. Even in such a case, it is an advantage that the person in charge can directly answer the phone with a smartphone etc. by using the call forwarding function.

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You can reduce the time lag before returning the call to the customer

In the past, if the person in charge of the incoming call was not at the company, the normal flow was for the employee who received the call to leave a message to the person in charge, and the person in charge would return the call to the customer.

However, as I mentioned above, if you forward incoming calls to the company’s landline to your smartphone, the person in charge can communicate directly with business partners and customers.

Since the person in charge can respond directly, the time to return the phone can be shortened, and work can be done efficiently without stressing customers and business partners.

You can prevent loss of business opportunities due to being unable to respond to incoming calls from customers.

Many companies are now teleworking. For companies that have introduced telework, it is possible to prevent missing calls by forwarding incoming calls to the company’s landline phone to a smartphone.

It can be said that the loss of business opportunities can be prevented because there is no need to respond to incoming calls from customers because there are no employees at the company.

How to forward incoming calls on your company’s landline to your smartphone

How to forward incoming calls on your company's landline to your smartphone

How can I forward incoming calls to my company landline to my mobile phone?

There are three main ways to forward incoming calls to your company’s landline to your smartphone.

  • Telephone with forwarding function (business phone)
  • Cloud PBX
  • Take advantage of call forwarding services

I will explain each.

What is a phone with a forwarding function (business phone)?

If you have a phone with a forwarding function (business phone), you can forward calls to the person in charge who is out of the office or on a business trip.

The forwarding method for telephones with a forwarding function is a method called “outline manual forwarding”, in which an outside line call is received once inside the company and then forwarded.

For example, you can receive a call to the person in charge who is out of the office on the company’s landline, put the call on hold, and then make a call to the person in charge’s smartphone. After telling the business, the caller (the person who called) and the person in charge are connected via the company’s landline. You will use two outside lines during this call.

However, in the case of a telephone with a forwarding function, an employee must pick up the call once within the company. In this case, it is assumed that it will take some time to transfer because it will be in the form of relaying the phone.

What is Cloud PBX

Cloud PBX is a method that allows you to make calls and communicate on the Internet by converting the PBX (telephone exchange) installed in the company to the cloud.

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Cloud PBX can build a telephone environment regardless of location, and does not require line construction. Settings can also be configured using a web browser or application. In addition, since there is no need to purchase hardware, the service can be used even if the bases are dispersed.

It can be used with mobile phones such as VoIP phones and smartphones, softphones (PCs), teleconference systems, etc.

What is a call forwarding service?

A call forwarding service is a service that forwards incoming calls to your company’s landline to your home’s landline or the smartphone of the person in charge.

Telecommunications carriers such as NTT East/West, NTT Docomo, Softbank, and KDDI Hikari Direct offer call forwarding services. You can also set multiple forwarding destinations.

Incoming calls to the company’s landline can be forwarded to a preset employee’s mobile phone, such as a smartphone, or a home landline, and it is also possible to set multiple forwarding destinations.

The services of each carrier are as follows.

career call forwarding service
NTT East/West Automatic call forwarding service “Voice Warp”
Softbank Multifunctional forwarding service
KDDI Hikari Direct (au) call forwarding service

In addition, most of the services of each carrier are multifunctional services that allow you to use busy transfer, out-of-range transfer, caller condition transfer, and answering machine connection functions, but the functions that can be used differ depending on the carrier.

Also, the number of numbers that can be registered as forwarding destinations varies depending on the service, so you will need to check with your carrier about available functions and forwarding destination settings.

NEC Networks & System Integration’s Canario is recommended!

If you are considering using the call forwarding function, we recommend using the call forwarding service “Canario” provided by NEC Networks & System Integration Corporation. Incoming calls on the company’s landline can be automatically forwarded directly to the smartphone of the person in charge.

I will explain how to transfer calls on Canario.

Canario transfer method

For example, when a customer calls a company’s landline, the customer will follow the voice guidance and say the name of the contact person. Then, AI identifies the name of the person in charge and automatically forwards the incoming call to the person’s smartphone.

By using Canario, it is considered that there are the following advantages.

  • By introducing Canario, it is possible to reduce personnel costs because there is no need to send employees to the office by phone number.
  • Even if the employee is not at the company, you can directly respond to the call addressed to you
  • Since the agency and transfer are performed at the same time, the caller does not have to wait.

Also, if the person in charge cannot answer an incoming call, by linking it with an email or business chat tool, it is possible to check the message as recorded data or transcribed data by AI.

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With Canario, you can prevent mistakes related to relaying calls, such as “It was an important call, but I realized it a few days later” or “I had a problem because the message didn’t go well.”

Please feel free to contact us if you have a lot of business trips, if you have a lot of work outside the company such as sales, or if you are a company that has introduced telework and are considering introducing a call forwarding service.

Article Summary

Article Summary

This time, I explained the benefits of call forwarding and how to forward incoming calls on your company’s landline to your smartphone.

There are many benefits to forwarding incoming calls to your office landline to your cell phone or smartphone.

  • You can answer the phone with your smartphone even if you are not at the office when you are out or teleworking.
  • You can reduce the time lag before returning the call to the customer
  • You can prevent loss of business opportunities due to being unable to respond to incoming calls from customers.

In addition, we recommend Canario, which allows you to set multiple forwarding destinations in advance and forward them to employees’ smartphones, mobile phones, home landlines, etc.

By using Canario, it is possible to prevent mistakes related to relaying calls, such as “It was an important call, but I realized it a few days later” or “I had a problem because the message didn’t go well.” .