[Telework promotion] How to eliminate work attendance for company landline phone support / telephone brokerage

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VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West’s landline and Hikari Denwa.

Many companies are reluctant to introduce telework, saying, “I have no choice but to go to work to answer the phone.” In fact, it seems that some people are doing “telephone work” to respond to landlines and telephone brokerage.

In order to introduce telework, it is necessary to prepare a telephone environment that allows telephone correspondence outside the company in order to eliminate telephone brokerage and fixed telephone correspondence when coming to work.

Therefore, this time, we will introduce how to eliminate the need to work for the company’s fixed-line phone and telephone brokerage.

That phone call to work may be stressful for employees

When introducing telework, how to deal with landlines and telephone brokerage is an issue that companies must solve.

Of course, there are companies that start telework without deciding on measures.

In that case, only the employee who acts as the telephone number will “call in” to the office, and will handle fixed-line telephones and call intermediation. It means that someone comes to work just to answer the phone.

When there is an incoming call to the company’s landline, the employee on the phone number interrupts the original work and responds to the call.

If it’s a simple phone call that you can solve by yourself, you can get it done quickly, but what if you have to call an intermediary because the person in charge is not available? The call should proceed as follows.

  1. Explain the situation to the caller that “the person in charge is absent due to telework”
  2. Make a note of information such as the other party’s requirements, company name, name, etc.
  3. hang up
  4. call the person in charge
  5. Leave a message containing the content of the call you made and the information of the caller
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If the person in charge is not in the office, it will take a considerable amount of time and effort to handle the call.

Also, there are cases where the person in charge cannot answer the phone. In that case, the employee who picked up the call must send a message by e-mail or chat that the call to the person in charge was answered.

Also, since only a limited number of employees come to work, it is undeniable that telephone work may be concentrated.

In this way, it is the burden of employees to handle fixed-line telephones and telephone brokerage in telework. Don’t you think that if you can eliminate this telephone service, you can expect benefits such as improved work efficiency and productivity?

Let’s take a look at how to eliminate telephone brokerage work in telework.

How to get rid of going to work for the company’s fixed-line phone correspondence / telephone brokerage

By using the call forwarding service, you can eliminate the need to go to work to respond to the company’s landline phone and call intermediary during telework.

Learn more about call forwarding services.

What is a “call forwarding service” that forwards incoming calls to mobile phones?

A call forwarding service is a service that forwards incoming calls to your company’s landline to another line, such as a pre-registered person’s cell phone or home landline.

A person in charge can directly receive an incoming call from a customer or business partner for whom he or she is in charge, on his/her own mobile phone or landline phone.

This eliminates the need for someone to come into the office to answer landlines or handle calls.

It is also possible to set multiple forwarding destinations with services provided by communication carriers. Call forwarding services of major telecommunications carriers are as follows.

career call forwarding service
NTT East/West Automatic call forwarding service “Voice Warp”
Softbank Multifunctional forwarding service
KDDI Hikari Direct (au) call forwarding service

Also, the number of numbers that can be registered as forwarding destinations varies depending on the service, so if you are interested, please contact your telecommunications carrier.

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It is also important to know which employees have a lot of telephone work and who have many customers, in order to register the employee’s phone number as a forwarding destination.

The call forwarding service “Canario” is recommended for companies that want to register a large number of numbers as forwarding destinations.

If you want to get rid of going to work for telephone brokerage, we recommend introducing “Canario”

If you want to eliminate commuting to work for telephone brokerage, we recommend introducing “Canario”, a telephone forwarding service provided by NETSSI to NEC.

You can register 1 to 40 phone numbers as forwarding destinations.

This is a service that automatically forwards incoming calls to your company’s fixed-line phone to a pre-registered person’s mobile phone or home fixed-line phone.

Since the person in charge directly responds to calls from business partners and customers, it is possible to completely eliminate telephone brokerage work between employees.

Advantages of introducing Canario

Canario has three plans: Basic Plan, Standard Plan, and Premium Plan , and you can use various functions depending on the plan.

In addition, by adding an option, even those who have never used a call forwarding service can attend an online briefing session with peace of mind.

plan name Basic plan (monthly tax included: 748 yen/person) Standard plan (monthly tax included: 1,078 yen/person) Premium plan (monthly tax included: 1,628 yen/person)
name agency
call all at once
Name agency + Message text conversion ×
Simultaneous call + message conversion to text ×
IVR ×
Extension connection *Please connect with NEC PBX × ×
Free phone *You can share the free call minutes between users None *Optional call packs can be purchased as needed Up to 10 minutes per person Up to 30 minutes per person

In addition to eliminating telephone brokerage work, you can expect the following benefits after introducing Canario.

  • You can answer the phone from anywhere
  • You can eliminate the time lag for returning calls
  • Messages can be checked later
  • Even when calling back, you can make a call while keeping your own number secret.
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If you want to eliminate commuting to work for telephone brokerage, we recommend introducing “Canario”. Please feel free to contact us first. We will inform you about the details.

Article Summary

In order to introduce telework, it is necessary to prepare a telephone environment that allows telephone correspondence outside the company in order to eliminate telephone brokerage and fixed telephone correspondence when coming to work.

Therefore, I would like to recommend the introduction of a call forwarding service as a way to eliminate the need to go to work to respond to the company’s landline phone and call intermediation.

This time, we introduced “Canario” provided by NEC Networks & System Integration. You can forward incoming calls to your company’s landline to a pre-registered mobile phone.

By introducing Canario, you can expect various benefits other than eliminating telephone brokerage work.