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Someone must answer the incoming call to the landline phone installed in the company.
However, if there are many employees who are working from home or visiting the sales office, there may be fewer people in the company who answer the phone.
In this case, it is necessary to take countermeasures because certain employees may be busy answering the phone and may not be able to proceed with their main business or may miss the call.
One of the effective countermeasures is to forward the phone calls addressed to the company to your smartphone or iPhone.
In this article, we will explain how to transfer incoming calls to your company to your smartphone or iPhone. We also introduce recommended call forwarding services, so please refer to them.
How to forward office calls to your smartphone or iPhone
Incoming calls on fixed-line phones installed in the company can be forwarded to smartphones such as Android and iPhones manufactured by Apple. When transferring calls, it is common to use a cloud PBX or call transfer service.
Here, let’s review the features and functions of cloud PBX and call forwarding services.
Method 1: Cloud PBX
A cloud PBX is a cloud-based PBX (Private Branch eXchange) . In the past, many companies installed a PBX in their company and introduced a mechanism that allowed them to make and receive calls within the range of the PBX.
However, this does not allow calls outside the range of the PBX. That’s where the idea of using a cloud PBX comes in.
Cloud PBX has a PBX on the cloud, so you can build a telephone environment anywhere through the Internet. Therefore, unlike PBX, which requires installation of traditional hardware, the calling range is not limited.
Another point is that the service provider does the maintenance of the cloud PBX, so the company that introduced it does not need to be aware of daily management and operation.
The main features of Cloud PBX are internal calls, dial-in, hold, transfer, etc. Compatible models are not limited to fixed phones, but can also be used with smartphones such as Android and iPhones.
Method 2: Call Forwarding Service
A call forwarding service is a service that allows you to forward calls to a pre-registered number .
You can register multiple smartphone and iPhone numbers with services provided by carriers, and you can make various Zoom webinar window smaller, other options will move to [ Details ]. There are also new settings as needed.
Available functions vary depending on the call forwarding service, but the main ones are as follows.
| Transfer method type | content |
|---|---|
| forward no answer | Transfer to another number if the phone you called is unavailable |
| unconditional transfer | Forward all incoming calls to another number |
| call transfer | Forward incoming calls to another number when the called phone is busy |
| selective transfer | You can choose whether to forward calls based on the incoming number. |
| Out-of-service transfer | Forward incoming calls to another number when the phone is out of range |
The name of the type of transfer method may differ depending on the call transfer service, so if you want to know the specific details, we recommend that you check with the company you are considering using.
Why call forwarding services that can be called by another number are attracting attention
Recently, more and more companies are introducing call forwarding services compatible with smartphones and iPhones.
There are three reasons for this:
- Promotion of DX
- Spread of COVID-19 infection
- Telework recommendation
Let’s take a quick look at the above reasons.
Reason 1: Promotion of DX
DX stands for Digital Transformation, a concept proposed in Sweden in 2004. In the sense that ever-evolving technology enriches people’s lives, it refers to transforming lives by permeating digital technology .
In Japan, in 2018, “DX promotion guidelines” were announced for companies promoting DX.
In August 2021, the “DX Report 2.1”, which summarizes the issues faced by companies and the direction of policies, will be announced.
Behind the rapid promotion of DX in Japan is the spread of the new coronavirus infection, which will be explained next, but there are also factors such as securing superiority in order not to lose out to global competition and the cliff in 2025 .
Reason 2: Spread of new coronavirus infection
A novel coronavirus that originated in Wuhan, China in December 2019.
As of 2022, the situation is still raging, but the spread of the new coronavirus is one of the reasons why call forwarding services are attracting attention.
Due to the new coronavirus, many companies in Japan have restricted their employees from coming to work. However, there were many companies that could only respond to calls addressed to the company with a fixed-line phone installed in the company.
Therefore, the method of using the call forwarding service has attracted attention.
By introducing a call forwarding service, employees can answer calls from home without having to go to the office.
You don’t need to have a phone number, so you don’t have to put your employees at risk of contracting COVID-19.
Reason 3: Telework recommended
Call forwarding services also play a role in promoting telework. Telework has been recommended by the Japanese government even before the new coronavirus hit.
<p> If you recommend telework as a company, there are benefits such as realizing the employment of diverse human resources and improving the sales efficiency of the entire company.
It is not uncommon for companies to improve their corporate image by communicating the positive introduction of telework outside the company.
As an employee, there are benefits such as a fulfilling work-life balance and easier health management.
If you introduce a call forwarding service that allows you to forward calls to your smartphone or iPhone, you will be able to create a work environment where both the company and employees can feel great benefits .
Check out the benefits of using a call forwarding service
If you introduce a call forwarding service compatible with smartphones and iPhones, you can feel the following benefits.
- The time lag between receiving a call and returning it is reduced
- Phone support is possible without location restrictions
- Leads to reduction of dropouts
- Message mistakes are suppressed
- Reduce the burden of intermediary work
If you use a call forwarding service that supports smartphones and iPhones, you will be charged a call fee. However, companies that frequently make calls will have better performance against call charges.
Some call forwarding services have a function that allows you to forward calls to the employee’s smartphone or iPhone, so let’s check it out.
Recommended information: Incoming calls can be distributed to the person in charge’s smartphone / iPhone! What is the function of Canario?
Canario is a call forwarding service for smartphones and iPhones provided by NEC Networks & System Integration. Since it is a cloud type, you can forward incoming calls to your company to your smartphone or iPhone wherever Internet communication is possible.
If you want to introduce Canario, you don’t have to operate anything when you relay or transfer. Since AI will refer to the person in charge by name, if even a phone number is registered in the initial setting, allocation will be done automatically after that.
In addition, Canario can set business hours , and it is also possible to use AI to handle only calls outside business hours.
It also has a function to convert call history into text and share it with smartphones and iPhones. Even if there is a message, you can check it later .
There are 3 types of rate plans, and it is also a point that you can choose according to the usage situation of the company’s phone .
If you would like to check the detailed functions and information of Canario provided by NEC Networks & System Integration, please feel free to contact us.
summary
With our call forwarding service, you can forward company calls to your employees’ smartphones and iPhones.
Since it is possible to answer calls regardless of location, it will be possible to prevent missing calls.
Another advantage of introducing a call forwarding service compatible with smartphones and iPhones is that the time lag between receiving an incoming call and returning the call is reduced.
NEC Networks & System Integration offers Canario, a call forwarding service in which AI automatically handles incoming calls. In addition to relaying and forwarding incoming calls with the name of the person in charge, there are also functions such as simultaneous calling.
If you are wondering if you can transfer calls to your company to your smartphone or iPhone, please consider using Canario on this occasion.