Summary of settings for receiving/stopping Zoom emails

Summary of settings for receiving stopping Zoom emails

Notes
・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.

*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.

From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity.

When using Zoom, you may receive emails from Zoom at specific times.In this article, we explain cases where emails are delivered from Zoom and how to stop sending unnecessary emails.

We also have a summary of what to do if the setting to stop distribution is not reflected, so please refer to it.

How to stop receiving email newsletters from Zoom

How to stop receiving email newsletters from Zoom

When you create a Zoom account, you will receive regular email newsletters from Zoom.

First, let’s take a closer look at what is delivered in the mail magazine and how to unsubscribe.

Contents of the e-mail newsletter

The e-mail magazine distributed from Zoom contains the following content, focusing on how to operate Zoom.

If you do not need such information distribution, you can stop the mail magazine distribution by the method introduced below.

How to unsubscribe from e-mail newsletters

The operation method to stop the mail magazine delivery from Zoom is as follows.

  1. Open the email magazine delivered from Zoom
  2. scroll email to bottom
  3. Find the message “If you want to be removed from our mailing list, please unsubscribe” and click on “Unsubscribe”
  4. Change delivery frequency or choose to stop delivery (once a week, once a month, stop delivery)
  5. Click “Send”
  6. You will be redirected to the “Subscription change complete” screen, confirming that the subscription has been unsubscribed.
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* It takes time for the setting to stop distribution to be reflected, and there are cases where you receive the mail magazine once or twice even after stopping.

How to Stop Notifications Reaching Zoom Meeting Hosts

How to Stop Notifications Reaching Zoom Meeting Hosts

If you host a Zoom meeting, you may receive emails from Zoom in certain cases.

Next, let’s take a closer look at the conditions under which emails are sent to the Zoom meeting host and how to change the email delivery settings.

Cases where mail is delivered to the host

When using a Zoom meeting as a host, an email will be sent from Zoom in the following cases.

  • When participants are waiting for the host to start the Zoom meeting (if the Waiting Room feature is enabled)
  • When an attendee joins a Zoom meeting before the host (if the join before host feature is enabled)

This notification lets you know that participants are already waiting for the meeting to start, so it’s usually a good idea to opt in to receive emails.

However, for example, if a participant accesses the meeting as a preliminary link check or accidentally clicks on a link, a notification will be sent, so if you are concerned about it, you can stop the distribution.

[Account level] How to disable email

The operation method to stop mail delivery for all accounts with the same license is as follows.

  1. Go to the Zoom website (https://zoom.us/) and sign in as an administrator or owner
  2. Click “Account Management” in the navigation menu
  3. Click “Account Settings”
  4. Switch to the “Meetings” tab and scroll down to the “Email Notifications” group
  5. Toggle off “When an attendee joins a meeting before the host” switch to stop

[Group unit] How to disable email

The operation method when setting the stop of mail delivery for a specific group is as follows.

  1. Go to the Zoom website (https://zoom.us/) and sign in as a group admin or owner
  2. Click “User Management” in the navigation menu
  3. Click “Group management”
  4. Switch to the “Meetings” tab and scroll down to the “Email Notifications” group
  5. Toggle off “When an attendee joins a meeting before the host” switch to stop
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If the switch is grayed out and cannot be operated, the setting is locked at the account level, so you need to ask the administrator or owner of the account to change the setting.

[Per user] How to disable email

Follow the steps below to opt out of email delivery for your own account.

  1. Go to the Zoom website (https://zoom.us/) and sign in
  2. Click “User Management” in the navigation menu
  3. Click “Group management”
  4. Switch to the “Meetings” tab and scroll down to the “Email Notifications” group
  5. Toggle off “When an attendee joins a meeting before the host” switch to stop

If the switch is grayed out and cannot be operated, the setting is locked at the account or group level and you need to ask the administrator or owner to change the setting.

What should I do if the change of the mail reception setting is not reflected?

What should I do if the change of the mail reception setting is not reflected

If the email delivery from Zoom does not stop even after stopping the meeting notification settings, it may be improved by the following operations.

Clear browser cache (for Chrome)

  1. Click “…” in the upper right corner of the browser screen
  2. Click “History” from the “History” menu
  3. Click the menu button (icon with three horizontal lines) at the top left of the screen
  4. Click “Clear browsing data”
  5. Check the box for “Cached images and files”
  6. Click “Clear Data”

Refresh your browser (for Chrome)

  1. Click “…” in the upper right corner of the browser screen
  2. Click “Help”
  3. Click “About Google Chrome”
  4. Click “Update Google Chrome” (If the button does not appear, the latest version has already been applied.)
  5. Click “Restart”

Article Summary

  • If you want to stop the Zoom e-mail magazine, please set the stop from the link in the received e-mail.
  • If you want to stop notification settings for the host, you need to make settings from the Zoom website
  • If you receive a notification even if you stop the distribution, try clearing the cache or updating the browser to see if it improves
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You can switch the notification settings for the host at any time, so you can stop notifications until the day before the meeting and receive notifications only on the day of the meeting.

If you have the opportunity to host a Zoom meeting, please use the email notification reception settings introduced this time.

*Company names and product names mentioned are trademarks or registered trademarks of their respective companies.