Settings and functions you want to know before canceling the automatic call forwarding service “Voice Warp” of the telephone

Settings and functions you want to know before canceling the automatic call forwarding service
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This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West landlines and Hikari Denwa.

There are various types of call forwarding services, and mobile phone carriers such as docomo (docomo), au (KDDI), and Softbank are also developing services.

Meanwhile, NTT handles a service called “Voice Warp”, an automatic call forwarding service. It is a convenient service with various functions, but some people may be considering canceling the contract.

Therefore, in this article, we will explain the functions of NTT’s automatic call forwarding service “Voice Warp” and how to cancel it . In the second half of the article, I will introduce a service that solves the problems of call forwarding services for those who are wondering if they should really cancel it .

Please use it as a reference for future telephone correspondence methods in business.

What kind of function is NTT’s automatic call forwarding service “Voice Warp”?

NTT’s automatic call forwarding service “Voice Warp” is a service that forwards incoming calls to a preset phone number .

The automatic call forwarding service “Voice Warp” includes unconditional forwarding that transfers directly without calling the forwarding phone number, and forwarding to the forwarding number only when the forwarding phone number is called once and there is no answer. There are two forwarding settings for forward on no answer.

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Calls can be forwarded even when the phone number or person in charge is not available.

In addition, it is possible to forward a call that has been answered once after receiving an incoming call to the forwarding destination with a simple operation. You can also start/stop forwarding and change the forwarding number from your phone outside the office.

Check how to cancel the automatic call forwarding service “Voice Warp”

Check how to cancel the automatic call forwarding service

The automatic call forwarding service “Voice Warp” is a very convenient service, but for those who are thinking about canceling it, this time we will explain how to cancel the automatic call forwarding service “Voice Warp”.

The method of canceling the setting is as follows.

  1. Access the site of NTT’s automatic call forwarding service “Voice Warp”
  2. Select the “How to cancel” tab
  3. Select “Cancel” at the bottom of the page
  4. Enter the information required to cancel the contract
  5. Confirmation of application details and completion of cancellation

Payment information is required to cancel the automatic call forwarding service “Voice Warp”.

If you paid by bank transfer, have a card or passbook that shows the account number. If you paid by card, have your credit card ready. If you paid by invoice, have your bill or receipt ready.

If you want to cancel Hikari Hajime Discount, you will be charged a cancellation fee of up to 11,000 yen. However, if the contract is terminated in the month in which the discount period expires, the following month, or the month after that, this cancellation fee will not be incurred.

If you can’t cancel your contract online, call NTT directly to discuss the details.

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Is it really okay to cancel/suspend the call forwarding service?

Is it really okay to cancel suspend the call forwarding service
Not only NTT, but also mobile phone carriers such as docomo (docomo), au (KDDI), and Softbank have call forwarding services, so you don’t have to worry about missing calls even during hours when it’s difficult to pick up calls at your company.

Even if you’re not in the office, your calls are automatically forwarded to reduce the risk of losing business opportunities.

In addition, the company will not have to pay the personnel cost of setting up a phone number, and the promotion of remote work will proceed smoothly.

If you really want to cancel the call forwarding service despite these benefits , please follow the procedure described above to cancel the contract.

However, there are services in the world that solve the problems of call forwarding services.

Canario can solve the problems of existing call forwarding services

Canario is an AI-powered call forwarding service provided by NEC Networks & System Integration. You can easily apply and register from a web browser, and by grouping phone numbers, you can work together as a team to respond to calls.

Another feature is that it can be used not only on landline phones but also on various terminals such as mobile phones, and it is also possible to visualize communication using the cloud.

If you use cloud communication, AI will respond when you receive a call from a customer to your company. When the other party of the call designates the person in charge, it is a mechanism that automatically takes over.

If a person in charge is not specified, the call will be forwarded to the entire team set at the start registration.

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Check out Canario’s three price plans!

The basic charge is 10,000 yen (excluding tax) per month . Choose the service that suits your company from among the 3 plans of Basic Plan, Standard Plan, and Premium Plan.