Setting availability status in Zoom App

Depending on the availability status setting that you select, you can determine whether or not you are receiving inbound notifications from your queues. Admins and supervisors are also notified of your status on a regular basis. If you are on lunch break, for example, you are able to set your availability status to Not Ready while you are on lunch break.

Prerequisites for setting availability status

  • You need Zoom desktop client version 5.9.3 or higher for Windows or macOS to use Zoom
  • There are three types of accounts: Professional, Business, and Education
  • Licences for Zoom Contact Center are available

How to set your availability status

  1. Using the Zoom desktop client, sign in to your account.
  2. You will find a tab labeled Contact Center on the left side of the screen.
  3. Located at the top-left corner of the screen, there is a drop-down menu that allows you to select one of the following status options:
    • Ready:
    • Inbound calls are now available for receiving. All queues which you are a member of will be opting you in to all inbound notifications that are sent from the queues you are a member of.
    • Not Ready:
    • The number is unavailable for receiving incoming calls. As a result, you won’t receive any inbound notifications from queues that you’re a member of and you’ll be opted out of them all. Select (optional) from the list of reasons for not being available, such as a break or outbound calls, then hover over Not Ready.
      • Your admin is responsible for setting the custom statuses for your users.
        Note:
      • As soon as you sign into the Zoom desktop client, this is the status you are presented with by default.
      • There are two types of occupancy (auto-set and not selectable):
      • When you’re in the midst of a call or when you’re in the process of wrapping up, the status is automatically set for you. Inbound notifications will not be sent to you.

      Notes:

      • When you are not logged in to the Zoom desktop client, other users in your contact center will be able to see the Offline status. This indicates that you are unavailable to receive inbound calls or make outbound calls to others. It will be impossible for you to receive inbound notifications if you opt out of all queues for which you are a member. There is no way for you to manually set this status.
      • You can view your availability status by admins, supervisors, and other agents in your organization.