[Recommended automatic forwarding] Introducing how to respond to incoming calls to landlines with mobile phones

Notes

・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West’s landline and Hikari Denwa.

Even in today’s world where mobile phones and smartphones have spread, we cannot neglect the correspondence of landlines, which are the point of contact for companies.

However, it is also a hindrance to work efficiency, such as someone having to be at the company to answer the fixed phone, and a lot of time being spent on brokerage and leaving messages when you are out of office. It’s a fact.

As telework and remote work progress, a service that forwards calls from the company to a mobile phone is attracting attention as a solution for new work styles.

This article introduces a service that allows you to answer incoming calls to landlines on your mobile.

In addition to forwarding calls, there are also services that automate response, so please use them to improve your telephone business.

There are two types of external line forwarding: “forwarding after answering” and “automatic forwarding”

There are two methods of forwarding outside calls to another number: “transfer after answering”, which transfers the call after answering the call, and “automatic transfer”, which transfers the call without answering the call even once.

What is Forward After Answer?

“Forwarding after answering” is to forward the call to another number after answering the call.

Transferring a call to the person in charge using a business phone in the office corresponds to transfer after answering.

After answering, the call is forwarded manually after confirming the name of the person in charge.

However, in this case, it is essential to secure staff who can answer the phone, because someone from the employee always answers the phone and manually handles the call each time it comes in .

What is automatic forwarding?

Call forwarding is the automatic forwarding of calls to a specific phone number without human intervention.

Employees no longer need to answer the phone, but they can only forward calls to pre-specified destinations, so they cannot change the forwarding destination depending on the content of the call.

There are variations of automatic forwarding, such as “Unconditional forwarding”, “No answer forwarding”, “Busy forwarding”, and “ webinar page. Here you will see a list of Scheduled forwarding”, depending on the forwarding conditions.

unconditional transfer

“Unconditional forwarding” is to forward all incoming calls to a specified number.

See also  [Business phone basics] I want to transfer calls! Introducing how to deal with such cases

The forwarding phone will not ring while unconditional forwarding is set.

If there is no one in the office due to telework, you can transfer it to your mobile phone unconditionally and you can also respond at home.

Forward No Answer

With Call Forward No Answer, when a call comes in, the forwarding phone will ring first, and you can answer it by lifting the handset.

After a certain amount of time passes without anyone answering, the call will be forwarded to a pre-specified number.

You are answering the phone at the office, but you can use it as a supplement when you have time to answer the phone due to visiting guests or going out for a while.

Busy transfer

“Busy forwarding” is to forward the call only when the forwarding phone is busy.

Basically, the forwarding phone will answer the call, but this function is recommended if you don’t want to miss a busy call.

schedule transfer

You can set the date, day of the week, start time, end time, etc., and automatically switch between starting and stopping transfer when the time comes.

By registering schedule forwarding for year-end and New Year holidays, regular holidays, outside business hours, etc., you can prevent forgetting to switch on the day.

Advantages of automatic forwarding

The biggest benefit of having your calls forwarded is that you no longer need a phone number .

It used to be common sense that “fixed-line calls can’t be answered unless you’re in the office,” but if you automatically transfer calls to your mobile phone, you can work from home, making it easier to introduce telework.

Also, in a small office, someone had to stay in the office to answer the phone and sometimes have to give up other errands.

If you automatically transfer calls to your mobile phone, you can make appointments even when you are away from home, so you don’t have to worry about answering the phone.

Items to check when using a service that allows mobile phones to receive incoming calls to landlines

The following two services are commonly used by businesses to automatically forward landline calls to mobile phones.

  • Forwarding services provided by fixed-line carriers (NTT “Voice Warp”, Softbank “Multi-Function Forwarding”, KDDI “Call Forwarding”, etc.)
  • Cloud PBX (a service that builds a switchboard on the Internet and turns mobile phones into extensions)

Even if it is called automatic forwarding, the mechanism and service contents are completely different, so it is necessary to understand each difference and select the service that suits your company’s operation.

How easy is it to install and configure?

You can start using the carrier forwarding service within a few days after applying.

Settings can be made via a push button on a landline phone or via the Internet, and forwarding can be started or stopped remotely from other phones, so the advantage is that you can easily set up without any specialized knowledge.

See also  Sales calls and nuisance calls may be illegal! What is the case for obstruction of business?

Cloud PBX installs the exchange on the network, so the time required for installation is significantly shorter than that of conventional business phone systems.

However, since the telephone system itself will change, it will be necessary to review the operation within the company. Keep in mind that it will take some time before you actually start using it.

Can I receive calls on multiple mobiles?

Cloud PBX is a service that allows you to use your mobile phone as an extension and use it like a business phone in the office.

Cloud PBX can group mobile phone numbers and ring multiple numbers so that all phones on the same island can receive calls when a department number is called in the office .

The carrier’s call forwarding service is a function that forwards calls to a single number specified in advance, so it is not possible to receive calls from multiple mobile phones.

When forwarding calls from a landline to a mobile, that person is the only person who can receive all calls.

What is the cheapest price?

Usage fees vary greatly depending on the size and usage of the company, and cannot be compared unconditionally.

The carrier’s call transfer service has a low initial cost and basic usage fee, but it is necessary to pay attention to the call charges from the transfer source to the transfer destination.

Normally, there is no charge when receiving a call, but during forwarding calls from the company to the mobile phone charges will be incurred.

Please note that charges may be high if you receive a large number of calls or if the call time is long.

With cloud PBX, call charges are packet communication charges, and call charges tend to be slightly cheaper than normal phone charges.

However, the monthly fee is generally set per user, and a basic fee is charged for the number of people.

The unit price per user may change depending on the number of people, so if you are concerned, let’s get a quote first.

Automate phone calls! Overview of Canario

Transferring landline to mobile

  • Easy to set up
  • Can call multiple numbers
  • cost savings

Did you know that there is an ideal service that fulfills these conditions?

“Canario” provided by NEC Networks & System Integration is the latest forwarding service in which AI responds to company calls.

In “Canario”, AI answers the phone instead of employees, so there is no problem even if everyone is away due to telework or going out.

Since AI hears the name of the person in charge and transfers it, there is no need for manual intermediation, and the burden of answering the phone is greatly reduced.

See also  Softphone, call forwarding service, cloud PBX, which one is best for telework?

If there is no designated person in charge, you can call the group all at once , so you don’t have to worry about missing a call.

You can rest assured that your message will be left securely when you are out or when there is no response.

In addition to automatic forwarding from fixed-line phones, this is an epoch-making service that can automate brokerage and absentee correspondence.

Article Summary

At the same time as the spread of telework, the review of the operation of “someone answering the phone and intermediary” is progressing, and the demand for automatic transfer is increasing.

Why don’t you take this opportunity to consider automating the telephone response itself?

If you use “Canario”, you can not only forward calls to a fixed number,

  • Referral to designated person in charge
  • Call a group of phones all at once
  • Text out of office message
  • Schedule transfer by specifying time

With AI, you can automate the telephone response work.

Even if telecommuting can be achieved using a forwarding service, it would be meaningless if most of the day’s work was busy answering the phone.

“Canario” also has a free trial period, so if you are considering reviewing your telephone business, please try automatic transfer by AI once.