In order to promote work style reform, many companies may be reviewing the way they handle telephone calls.

In particular, the problem of “slow adoption of telework due to fixed-line phones” is common to all Japanese companies.

In this article, we will introduce various methods of forwarding calls and recommended services to promote telework.

We hope this will be helpful in finding the best transfer method for your company’s size and work style.

Telework requires automatic transfer from an outside line to a mobile phone

One of the obstacles to promoting telework is that it is not possible to answer a call from a customer to the company’s landline outside the company.

In other words, if you can receive incoming calls on your mobile phone, this problem will be solved.

As a means

• forward a call with an outside line
• Use your mobile phone like an extension (smartphone extension)

And so on.

Also, when transferring in the office, the main method is to put the incoming call on hold with a business phone or dial the extension number and transfer it manually. You have to find a way to transfer automatically without going through.

However, with automatic transfer, there is still the problem that it is not possible to respond flexibly as in the case of manual transfer by humans.

Method ① NEC business phone “Aspire” series

NEC’s business phone “Aspire” series is a standard office phone system that has been introduced to companies in a wide range of industries.

The “Aspire” series has a large number of connections and high scalability when adding staff or changing the layout, so it is especially compatible with large companies and call centers.

The easy-to-read display and the many buttons and rich functions are also the reasons for the high evaluation.

While it is hard to break down and highly reliable, the price is a little high.

Latest model supports cloud

The current model “UNIVERGE Aspire WX plus” is linked with the cloud service “UNIVERGE BLUE”.

“UNIVERGE BLUE” allows you to have web conferences and chats, and by using the app, you can make your smartphone an extension and receive calls to the office with your smartphone.

Method 2: Carrier’s call forwarding service

Telecommunications carrier-provided call forwarding services, such as NTT’s “Voice Warp,” allow you to forward calls from your landline to another phone number.

This method can reduce the initial cost and is easy to set up.

Once set up, basic operations such as starting and canceling forwarding can be remotely controlled from an external telephone.

However, since only one forwarding phone number can be selected, it is not suitable for businesses of a scale that must handle a large number of calls with multiple people.

On the other hand, it is perfect for small business owners who want to receive calls at home or on the go.

Method 3: NEC Networks & System Integration’s call forwarding service “Canario”

Transferring calls using business phones requires a capital investment.

In addition, most call forwarding services are limited to a single forwarding destination and cannot be changed on the fly depending on the situation.

A new call transfer service that overcomes these disadvantages is “Canario” provided by NEC Networks & System Integration.

By utilizing AI (artificial intelligence), Canario has realized automation of primary response and automatic transfer to the smartphone of the person in charge.

No initial investment is required, and we have three plans to suit your usage.

Standard plans and above come with free calls between users, so you can use it as an alternative to extension lines.

Customers who are already using NEC’s PBX can use the Premium plan to link their extensions.

* In addition to the above user fee, a monthly basic fee of 11,000 yen (tax included) will be charged separately.

Functions and Usage of Canario Transfer

Let’s take a look at the types of functions and actual transfer flow of NEC Networks & System Integration’s call forwarding service Canario.

name agency

Canario can automatically forward calls by recognizing the name of the person in charge.

The flow from response to transfer is as follows.

1. When you answer an incoming call, the message “Please tell me the name of the person in charge” will be played first.
2. The customer speaks the name of the person in charge, “Mr. 〇〇”, and presses “#”.
3. You will hear a message confirming the name of the person in charge. Press “1” if correct, “2” if incorrect.
4. If you press “1” on the confirmation message, the call will be forwarded to the person in charge’s cell phone.

Message text conversion

Let’s see what happens when the call is forwarded but the representative is out of the office and can’t answer the call.

After a certain amount of time has passed after receiving a call, the mode switches to recording a message and voice guidance is played.

When the customer records a message with the capacity of the answering machine, the AI ​​recognizes the voice and receives the text message.

Messages can be received by email, Slack, and Teams.

The URL of the recorded data is also attached, so you can listen to the audio and check it.

call all at once

What if I don’t know the person in charge of the name transfer?

If no contact person is specified, multiple pre-specified phone numbers will be called simultaneously and a call will be initiated with the first person to answer.

You can call the phones of all the departments, so you can prevent the phone from ringing or missing the call.

Business hours setting

Canario allows you to set business hours.

If you set business hours in advance, AI will handle overtime, so you can shut out overtime calls and protect your work-life balance.

Canario is recommended for these companies

Canario, which allows AI to handle phone calls, is highly effective in improving operational efficiency and has been highly rated by a wide range of users, from small businesses to large corporations.

In particular, if you have any of the following needs, we highly recommend you try our service.

A lot of telework and going out

If you are out of the office for telework or going out, you will lose opportunities if you cannot answer the phone.

Also, if the person in charge is always unable to get hold of you and you have to wait to call back, the customer may be disappointed.

With Canario, calls are forwarded directly to the person in charge even when working remotely or out of the office, so you won’t miss an important call.

You can rest assured that your message will be left even when you are not at home.

I want to reduce the introduction and maintenance costs

With Canario, you can use your current smartphone as is.

Since there is no need to purchase new equipment and there is no physical switchboard, there is no initial investment or maintenance cost.

Insufficient staff to answer the phone

In a small office, you may not be able to secure enough human resources to answer the phone.

With Canario, AI handles phone calls, eliminating the need for primary response by employees.

I can’t remember how to operate my business phone

It takes time to get used to operating a multifunctional business phone.

In addition, manual operations cannot completely avoid mistakes such as transferring to the wrong destination or disconnecting a call while it is on hold.

Since Canario automatically transfers data by AI, there is no need for troublesome operations.

The phone you use is also a familiar smartphone, so you will be able to introduce it without resistance.

Article summary: For the latest information and inquiries about Canario, contact NEC Networks & System Integration Corporation

I explained how to transfer calls suitable for the telework system.

In order to make telework successful, it is necessary to once review the conventional telephone system of “business phone + extension”.

NEC Networks & System Integration’s “Canario” is the latest call forwarding service that incorporates AI technology.