・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.
*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.
From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity.
This article is for people who:
- People who are having trouble with slow Zoom operation
- People who want to know why Zoom freezes
- People who want to prevent Zoom from falling
What are the possible causes and solutions when Zoom is slow?
First, let’s look at possible causes when Zoom is slow. We’ll also show you how to fix the problem.
Device does not support Zoom
If your computer (PC), smartphone, or tablet device does not support Zoom, the operation may be slow.
In this case, it is highly likely that the device’s OS is outdated, so it is necessary to update to the corresponding version of the OS. Alternatively, you may consider purchasing a new terminal on this occasion.
The OS and mobile devices (including tablets) that can use the Zoom app are as follows.
- Windows7
- Windows8 or 8.1
- Windows 10 * Windows 10 Home, Pro or Enterprise must be installed. S mode is not supported.
- macOS X, macOS 10.9 or later
- Ubuntu 12.04 or newer
- Mint 17.1 or newer
- Oracle Linux 6.4 or higher
- Red Hat Enterprise Linux 6.4 or newer
- CentOS 6.4 or newer
- OpenSUSE 13.2 or newer
- Fedora 21 and newer
- ArchLinux (64-bit only)
- iOS, Android devices
- Blackberry device
- Surface PRO 2 or newer with Win8.1 or newer
Unnecessary browser open
If unnecessary browsers are open on the device where you open the Zoom app, Zoom may experience slow performance.
If you are using a device that freezes easily, it is a good idea to get into the habit of closing unnecessary browsers before opening the Zoom app.
Affected by antivirus software
If you have antivirus software installed on your computer (PC), smartphone, or other device, Zoom may run slow.
Be especially careful when starting the Zoom app for the first time. This is because the firewall function may interfere with the communication of the Zoom app.
In this case, check the settings of your antivirus software to see if Zoom app communication is blocked, and if so, unblock it and it may work. There are many types of antivirus software, so I won’t explain in detail how to change the settings here, but I recommend you check it once.
What are the possible causes and solutions when the Zoom screen freezes?
Next, we will explain the possible causes and solutions when it freezes while using the Zoom app. I will introduce all three, so let’s check them in order.
Extensive use of background functions
Not only smartphones and tablets, but also personal computers (PCs) have background functions. It is a convenient function because you can keep the app without deleting it, but if many apps are running in the background, it will consume the memory of the device.
Be aware that this may cause the Zoom app to freeze and make it impossible to operate as expected.
The workaround in this case is to close all other apps. If you are using a computer (PC), click the “x” button displayed in the upper right of the window, and if you are using a smartphone or tablet, swipe to close the application.
After closing all apps running in the background, try launching the Zoom app again and see if it freezes.
There is a problem with the communication environment
In order to use the Zoom app comfortably, it is necessary to secure a stable internet environment. Especially when using pocket Wi-Fi or free Wi-Fi, the communication environment may not be stable, so be careful.
If Zoom freezes due to a poor communication environment, it is a good idea to change the location you use.
If it is difficult to move, we recommend that you review your Internet connection environment. For example, simply changing from wireless LAN to wired LAN may solve the Zoom freeze.
I’m having trouble with my device
It is not uncommon for Zoom to freeze due to some kind of problem with the computer (PC) that uses the Zoom app.
If this is the cause of the freeze, reboot your device and try launching the Zoom app again.
If rebooting doesn’t fix the device issue, another option is to use a different terminal. For example, if your computer (PC) is not working well and Zoom freezes, try connecting to Zoom with your smartphone or tablet.
What are the possible causes and remedies for audio and video interruptions?
With the Zoom app, you can talk face-to-face with participants in remote locations, but the audio and video may be interrupted. Let’s take a look at possible causes and remedies for this situation.
Problem with mic/speaker
There may be cases where the microphone or speaker settings are not properly set, rather than the cause being the Zoom app or a device such as a personal computer (PC). If you can’t hear sound from the microphone/speaker that you normally use without problems, check the volume setting from the audio settings of the Zoom app.
Not updated to the latest Zoom app
If the version of the Zoom app installed on your computer (PC), smartphone, or other device is outdated, the audio and video may be interrupted or freeze during use.
You can check if the latest version of the Zoom app is downloaded by opening the app or checking My Page.
What are the possible causes and solutions when Zoom freezes and crashes?
Finally, we will introduce the causes and solutions for the screen freezing and falling while using Zoom.
I’m out of space on my device
If the computer (PC) or smartphone that uses the Zoom app does not have enough storage space, the app may crash or freeze while the app is in use.
If you don’t have enough free space on your device, delete unnecessary tools and data before opening the Zoom app. It is also recommended to use USB memory or cloud apps to organize the capacity of the terminal.
summary
If the Zoom app freezes, it is important to find out the cause and take appropriate measures. If you use the Zoom app in a comfortable state without freezing the screen, you will be able to communicate smoothly with people who are far away.
Zoom has many useful functions such as a function that allows you to share the screen of PowerPoint, a breakout room function that allows you to divide participants into multiple groups, and a chat function.
By using each function well, it may lead to improvement of work efficiency.
Zoom is a service that can be used with a free license, but you can use more functions by obtaining a paid license, so please feel free to contact us if you are interested.