Phone support is completed with a smartphone. What is an app that allows you to call and transfer calls with a company number?

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Nowadays, it has become commonplace for each person to have a smartphone, and many people may be more familiar with and easier to use a smartphone than a landline phone that is only used at work.

Recently, services that allow smartphones to be used as extensions and applications that assign different numbers to smartphones have appeared, and even smartphones alone can be used freely by organizational units like business phones. rice field.

Companies are also abolishing fixed-line phones and shifting to smartphones due to cost considerations.

In this article, we will explain the types of apps and how to use them to support company phones on smartphones.

Advantages of using a smartphone app to make phone calls


In smartphones, in addition to the phone app that is included from the beginning, convenient calling apps are appearing one after another.

By using the app, you can not only make and receive calls, but also use convenient methods such as forwarding calls and displaying the caller.

If you can use smartphones instead of expensive business phones, you will not only be able to reduce costs, but you will also be able to improve mobility and respond to flexible work styles.

Work anywhere

Calls to landlines cannot be answered without being in the office, so someone has to come to the office to answer the phone.

In addition, there is no choice but to respond to calls received while out of the office or teleworking, and it also makes the other party wait.

If you can handle all your work calls on your smartphone, you won’t miss a call even when working from home.

You don’t have to give up your sales or out-of-office schedule for phone numbers, and you can schedule more efficiently.

Easy to operate

Business phones used in the office have many functions, but it is sometimes difficult to understand how to operate them.

Business phones are operated by pressing numbers and abbreviated buttons, but operations such as making outside calls and transferring are slightly different depending on the model, and if you are not familiar with the operation, searching the phone book will not be smooth. .

On the other hand, in the case of smartphone apps, you already know the basic operations of the device you normally use, and many apps have screen layouts and menus that allow you to operate them intuitively, so even if you don’t completely remember how to operate them, you’ll be fine. It often happens.

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You may save money on your phone bill

If you make a call from your mobile phone number, you will be charged for the call, but some smartphone apps allow you to make voice calls over the internet instead of using a phone line.

In this case, data traffic will be charged, but if you are connected to Wi-Fi, mobile data traffic will not be consumed.

Recently, the number of large-capacity giga plans is increasing, so in many cases it is cheaper than using a phone to make a call.

Smartphone app that can be used for telephone business


The need to “use a smartphone like a business phone” can be solved by installing an app.

Let’s take a look at phone and call-related smartphone apps that can be used for business purposes.

An application that makes a smartphone an extension with a cloud PBX

Cloud PBX is a service that installs telephone exchange functions on the cloud.

With Cloud PBX, you can use terminals such as smartphones and tablets that can connect to the Internet as extension phones without having to prepare a business phone.

By installing the app on your smartphone and setting the extension number in the app, you can receive calls on the extension separately from the mobile phone number.

If you make a call to an extension number from this app, it will be treated as an extension call, and you can also transfer the call.

Cloud PBX also has a service that allows you to keep your current phone number. If you make a call from the app, the call will be made from your company’s phone number, so you don’t have to worry about your mobile phone number being revealed to the other party.

Tobiraphone Cloud

Tobiraphone Cloud is a service that allows you to collectively manage all of your company’s phones.

As long as you have a smartphone, you can answer company calls anywhere.

External calls support “smart incoming calls” that prioritize calling the person in charge last time.

It also supports automatic call recording, nuisance call filtering, and terminal lock when lost, so you can rest assured about security.

Mottel MOT/TEL

Cloud PBX at the lowest price in the industry, boasting a track record of introduction by more than 27,000 companies, including government agencies and listed companies.

The in-house developed app has an easy-to-use UI tailored to Japanese people, and there are plenty of version upgrades and support.

With the PC version of the softphone, it is possible to make calls while referring to and entering customer information.

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There is also an Internet fax function, which is useful for promoting telework and paperless.

App to use CTI on smartphone

CTI (Computer Telephony Integration) is a system that integrates telephones and computers.

It is an essential system for call centers and inside sales departments, such as calling customer information from a phone number in cooperation with CRM (Customer Relationship Management).

In the past, on-premises CTI was the mainstream, but now cloud-based CTI services are increasing.

Most of them can be used only on a personal computer, but there are also services that can be linked to mobile phone lines.

comdesk lead

Cloud CTI for inside sales that can be used on mobile phone lines.

You can check customer information and make calls wherever you are, such as teleworking or on the go.

When a call comes in, it connects to the server and asks for customer information, so you can refer to past correspondence history even if the number is not registered in the phone book.

App for separate work and private phone numbers

The concept of using personal devices at work is called BYOD (Bring Your Own Device).

It is easy not to have to carry two phones, one for work and one for personal use, but there are many people who are reluctant to have their private number known to business partners.

The app lets you have a separate work phone number so you don’t have to use your personal number.

Mobile Choice “050”

This is a service that assigns a business 050 number to a smartphone and uses it separately from a personal phone number.

Calls made from the dedicated app will be sent from the 050 number, and your private phone number will not be revealed to the other party. Of course, you can also receive incoming calls to 050 numbers.

Call charges made with 050 are automatically billed to the company, so there is no personal burden of call charges.

An app that blocks nuisance calls

Everyone has probably experienced the experience of picking up a call from an unknown number and discovering it was a nuisance call.

However, in business, there is a possibility that a call from a phone number you don’t know is from an important customer, so if you can’t immediately identify it, you have no choice but to answer the phone and check.

Anti-spam apps can identify callers from a database and detect spam calls before they are even answered.

Whoscall

An app that instantly identifies nuisance calls and warns you.

Even unregistered numbers can be identified from a database of 1.6 billion phone numbers, and AI technology can block suspicious numbers at once.

Since data is accumulated from all over the world, it also supports nuisance calls from overseas phone numbers.

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AI supports! What is Canario?

If you use an application to make your smartphone an extension or an application that gives you a different phone number, you can answer company calls with just your smartphone wherever you are.

Going one step further,

  • I want to automate primary phone calls and message reception
  • I want to automatically forward a specific call
  • I want to block nuisance calls
  • I don’t want to add unnecessary apps
  • I want to use it as cheaply as possible

If you have such a request, I would definitely recommend the AI-enabled phone service “Canario”.

“Canario” can recognize the name of the person in charge and transfer it to a smartphone, listen to the message and convert it into a text message, so there is no need for employees to answer the phone or write notes.

Eliminate unnecessary phone calls and transfer necessary calls smoothly.

AI takes care of answering phone calls at work, so you can focus on higher priority work.

Article Summary

Using smartphones for company phone calls

  • Cut costs by eliminating landlines
  • Saving communication costs by using the Internet
  • Realization of work styles that are not bound by location, such as telework

and other benefits.

Furthermore, with the development of AI technology, a service has emerged that can automate call handling and forwarding and ensure that only necessary calls are received.

“Canario” also offers a 31-day free trial, so feel free to try it out first.