[Microsoft 365] Explain how to check and notify failure information

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If something goes wrong with Microsoft 365, it is necessary to quickly grasp the information and situation.

In this article, we will explain the methods and procedures for checking Microsoft 365 failure information, and the points to minimize the impact on business in the event of a failure.

It also summarizes the presence or absence of compensation from Microsoft due to the occurrence of failures, so please refer to it.

How to check outage information (service health) for Microsoft 365


First, let’s take a closer look at three ways to check Microsoft 365 outage information.

Microsoft 365 Status

The fastest way to get Microsoft 365 outage information is the Microsoft-managed Twitter account ” Microsoft 365 Status “.

The latest failure information is always published here, and you can grasp the situation almost in real time.

However, Microsoft’s Twitter account is in English, so if you want to read it in Japanese, you need to use page translation etc.

If you are viewing Twitter on your computer, you can translate by right-clicking the mouse and selecting “Translate to Japanese”.

Microsoft 365 Service health status

You can also check Microsoft’s outage information from the website ” Microsoft 365 Service health status ( https://status.office365.com/ )” operated by Microsoft in the same way as Twitter.

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Although it is a little slower than Twitter, it is a good idea to keep in mind that you can check detailed failure information.

This information will also be sent in English, so if you want to read it in Japanese, please use the page translation function.

Microsoft 365 admin center

If you have a Microsoft 365 administrator account, you can check outage information in the Microsoft 365 admin center.

Follow the steps below to check the latest Microsoft information from the admin center.

  1. Visit the admin center ( admin.microsoft.com )
  2. Enter your email address and click “Sign in”
  3. Enter your password and click “Sign in”
  4. Click “Service Health” from the menu on the left side of the screen

You can view the latest information and failure information from Microsoft on the service health page.

However, if there is a problem with Microsoft 365 itself, you may not be able to log in to the management center, so be sure to check Twitter or the website for real-time problem information.

What you can do to prepare for Microsoft 365 failure


Next, we will explain how to set up to quickly receive Microsoft 365 failure information and points to minimize the impact when failures occur.

Enable email notification settings

If you have a Microsoft 365 administrator account, you can change the notification settings for outage information in the Microsoft 365 admin center.

Follow the steps below to change your email notification settings from the admin center.

  1. Visit the admin center ( admin.microsoft.com )
  2. Enter your email address and click “Sign in”
  3. Enter your password and click “Sign in”
  4. Click “Service Health” from the menu on the left side of the screen
  5. Click “Customize” on the right side of the screen
  6. Click on the “Email” tab
  7. Check “Send me email notifications about service health”
  8. Enter the email addresses you want to receive notifications from (up to 2)
  9. Click “Save”
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keep a backup

Since Microsoft 365 is a cloud service, in the event of a failure, all functions and services may be temporarily unavailable, and data being worked on may be lost.

In preparation for such cases, it is important to frequently back up each service provided by Microsoft 365.

Microsoft 365 also provides a standard data recovery service, but it is important to note that data older than 90 days or data deleted by the user cannot be recovered.

Is there any compensation in case of failure?

Companies that provide cloud services, including Microsoft, have established standards for guaranteeing cloud services called SLAs (Service Level Agreements).

Microsoft guarantees an uptime rate of 99.9% in its SLA, and if the uptime rate falls below 99.9% due to failures, etc., part of the license fee will be refunded.

The monthly uptime rate is calculated by the following formula.

(User Minutes – Downtime)/(User Minutes) x 100

Downtime: A period of time during which a web application cannot be used by an authorized user due to injury, etc.

The refund rate for each monthly occupancy rate is as follows.

Monthly occupancy rate service credit
Less than 99.9% 25%
less than 99% 50%
less than 95% 100%

summary

  • Microsoft’s failure information can be confirmed from Twitter account, website, management center
  • In case of Microsoft 365 failure, you may not be able to access the management center, so we recommend using a Twitter account or website for real-time information.
  • In preparation for failures, it is important to regularly back up data and receive detailed incident notifications.
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If you experience any trouble while using Microsoft 365, first check Microsoft’s failure information and check whether the problem is caused by the failure.

NEC Networks & System Integration can provide a wide range of support regarding the introduction and operation of Microsoft 365, as well as response in the event of a failure.

If you are a company that is considering introducing Microsoft 365 or switching licenses, please contact us.