Linux troubleshooting log for Zoom App

There is a possibility that the Support team may ask you to install the Zoom Team Work troubleshooting package for the purpose of collecting more information about the issue and assisting Zoom engineers with their investigation when you report an issue through the desktop client. It is necessary to send the files to your Zoom support agent via the existing ticket that you have opened shortly after recreating the issue. Instead, the troubleshooting version simply gathers more information to help diagnose your issue, unlike the troubleshooting version, which allows Zoom support or engineering to access your computer.


  • Download the installation package from the link provided by the support team.
  • Install the package if necessary. Most versions can be installed from the software center. See the installation instructions for each Linux file type and flavor .
  • Log in to a new Linux client and run the same test case to reproduce the problem.
  • End the meeting
  • Open a terminal and navigate to the log folder by typing:     cd ~ / .zoom

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  • Compress log folder. The following users of Ubuntu 14.04 environment execute tar-cvvf logs.tar logs and compress them in tar format.

  • You can move the newly compressed file as a convenience for sending the file. Move the newly compressed log folder to the Documents folder.
    mv logs.tar / home / [Your Name] / Documents

  • Send the zipped log or upload it to the drop box and send the link.
  • After sending the log, uninstall the troubleshooting version of Zoom and re-install it here (Link) .

Frequently Asked Questions

How to retrieve logs from the troubleshooting version
  1. Follow the link provided by the Support team to download the install package.
  2. Start the installation by double-clicking.
  3. Please ignore any prompts to update Zoom’s desktop client.
  4. The issue should be duplicated.
  5. Navigate to your /Library/Logs or Open Log Folder in


How To Fix Zoom Not Logging In Issues
  1. Make sure your credentials are correct by using another device. A quick workaround is to log in to your phone if your computer won’t work. …
  2. Sign in using SSO. …
  3. Make sure your security settings are correct and your connection is secure. …
  4. If you cannot log into Zoom, check if another program is blocking it. …
  5. You should reinstall Zoom.


Oracle Linux, CentOS, RedHat, or Fedora

GNOME application center can be used to install Zoom if you use Fedora GNOME edition. Visit our Download Center to download the RPM installer. Using a file manager, open the downloaded file.
The Zoom logs can be found in the following locations: Win7 +: C: Users My Account AppData Roaming Zoom logs can be found in: Win7 +: C: Users My Account AppData Roaming Zoom logs. It can be found in the My Account Application Data folder under the Documents and Settings folder under Windows XP.
How can I use the Zoom client on Linux?
  1. Zoom’s download page can be found here.
  2. Download the client for Other Linux and GCC 4.7+.
  3. Download the Linux client and unpack it. …
  4. Launch the ZoomLauncher by entering the following in a terminal: ./ZoomLauncher. Change into the zoom/ directory and double-click the ZoomLauncher icon.


Method 1: Installation of Zoom on Ubuntu using Terminal.
    1. Step : First, Update APT. …
    2. Step : Download and install Zoom-Client. …
    3. Step : Open ZOOM. …
    4. Step : Open the Software Center first. …
    5. Step : Go to the Software Center and look for ZOOM. …
    6. Step : Download and install the ZOOM Client App. …
    7. Step : Open Zoom.


Start Zoom Server and Preview Server
  1. The Zoom Server Service can be started by running the following command: $ sudo service zoom start.
  2. Start the Zoom Preview Server Service by running the following command in Terminal: $ sudo service preview-server start.

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