Since telephone communication is essential in business, many corporations have fixed-line telephones installed in their offices.

However, when introducing remote work, an increasing number of corporations are wondering if they could transfer incoming calls to landline phones to another number.

So, in this article, we’ll take a closer look at call forwarding services as a solution to this problem. We will look at the features of the call forwarding service and the benefits of using it as a corporation, so please make use of it.

Many companies are having trouble dealing with fixed-line phones that have corporate contracts.

If you have a landline phone installed in your company, there is a high possibility that you will miss the call if one of your employees does not come to work.

Due to the promotion of work style reform and the impact of the new coronavirus infection, the number of companies that have introduced remote work / telework has increased rapidly. On the other hand, there are many corporations that cannot transition to complete remote work/telework in order to support landline phones .

In addition, even if the employee is at the company, there may be cases where he cannot answer a call to a landline phone if his hands are full with other work.

If employees often leave the office to do business, there will be work for other employees to relay landline phone calls to the person in charge and listen to messages.

In other words, there are many companies that are having trouble dealing with fixed-line phones that have corporate contracts . There are many ways to solve the problem, one of which is to use a call forwarding service.

We recommend using a forwarding service for fixed-line phones with corporate contracts.

A call forwarding service, as the name suggests, is a service that forwards incoming calls addressed to fixed-line phones with corporate contracts to another number.

Detailed functions vary depending on the call forwarding service used, but you can automatically forward incoming calls to landline phones to a mobile number owned by a preset person in charge, or forward all calls outside business hours to a different number. increase.

With the introduction of remote work and telework, an increasing number of corporations are starting to use services that can transfer calls .

Advantages of introducing a call forwarding service

If you use a call forwarding service, you will experience the following benefits:

• Never miss a business opportunity because fewer calls are missed
• Reducing overflow calls and improving customer satisfaction
• Facilitate call handling for telecommuters
• Improve employee efficiency
• As a corporation, it is easy to increase productivity
• In some cases, it leads to a reduction in communication costs and personnel costs.

From the above, it can be said that the benefits that corporations can obtain by introducing a telephone forwarding service are quite large.

Depending on the call forwarding service you use, the functions that can be set and points to note when using the service differ.

It is provided by carriers such as NTT (Voice Warp) and Softbank (multi-function transfer service) , so it is recommended to inquire before making a full-scale decision to introduce it.

Recommended information: Canario, which is automatically handled by AI provided by NEC Networks & System Integration

Canario is a call forwarding service provided by NEC Networks & System Integration Corporation, in which AI recognizes names and automatically transfers calls to the person in charge.

Even if you do not know the name of the person in charge, you can call multiple numbers all at once.

In addition, it is equipped with functions such as setting business hours and checking the text message later if you are unable to respond to an incoming call .

The monthly basic charge is 11,000 yen including tax, and you can choose the plan that suits your company from three plans. Since the functions that can be set differ depending on the plan, it is important to carefully compare and consider.

Even if you are a corporation, you do not need to do any construction to start using it, and you can easily apply online , so please contact us.

summary

If you are having trouble dealing with a landline phone contracted under a corporate name, consider using a call forwarding service.

By reducing the number of missed calls, you can feel the benefits of not missing business opportunities and improving customer satisfaction.

If you want to reduce the burden on employees as much as possible, we recommend using Canario provided by NEC Networks & System Integration. You can use it from 10,000 yen per month, so please consider this opportunity.