When there is an incoming call to the company’s fixed-line phone, the call will be lost unless there is an employee who can answer it.

If you can’t answer incoming calls, you may lose customer satisfaction or miss out on new business opportunities.

As a company, it is important to devise ways to avoid missing calls as much as possible.

In such cases, it is convenient to use a service that allows you to forward calls to your smartphone.

As more and more companies actively introduce work from home, more and more companies are introducing call forwarding services to smartphones.

Therefore, in this article, we will explain a service that allows you to forward calls to your smartphone. Let’s check the benefits and specific methods of introducing the service.

Advantages of forwarding incoming calls to landlines to mobile phones such as smartphones and iPhones

Please use it when considering whether you should use the service at your company.

Message mistakes can be prevented

If the call is forwarded directly to the smartphone, it will lead to the prevention of message mistakes. This is because the employee in charge is not at the company and the work of notifying the employee in charge later when another employee responds is omitted.

By forwarding incoming calls directly to your smartphone, there will be no omissions or misunderstandings, which will eventually lead to greater operational efficiency for the entire company.

You can reduce the time lag until you get a call back

If there is no employee in charge at the company and there is a contact on the landline phone, it is necessary for another employee to respond and write down the content or send it to the employee in charge by e-mail.

The employee in charge must confirm that there was a call and the content of the inquiry, and call the other party.

This work will take some time to complete. If the content is not urgent, it may not be a big problem, but if the other party is in a hurry or is dissatisfied, a small time lag may lead to a big problem.

However, if you use a call forwarding service to your smartphone, the employee in charge will answer the call almost as soon as you receive the call. There is no time lag until the return.

You don’t have to leave your company’s phone number

Some business phone forwarding functions require an employee to pick up the phone installed in the company.

However, if you use a service that automatically forwards calls to your smartphone, you do not need to have a phone number at your company. It is not uncommon for this to lead to reductions in personnel costs and office rents.

How to forward incoming calls to a landline to a mobile phone such as a smartphone or iPhone

• Use a call forwarding service
• Use a telephone with a forwarding function
• Use cloud PBX

Each feature and how to use it are explained below.

Use a call forwarding service

The first is to use a call forwarding service. The call forwarding service is a service that allows you to forward the call to a preset phone number when you receive an incoming call on your company’s landline phone.

The usage fee varies depending on the service, but in many cases you can contract for a few hundred yen per month. If you can’t use a cloud PBX, which I will introduce later, a call forwarding service will come in handy.

There are several types of call forwarding services, but Docomo, Softbank, au, and Canario, whose AI recognizes names and automatically responds, are gaining popularity.

Use a telephone with a forwarding function

Phones with call forwarding function is a mechanism that forwards outside calls as IP phones via the network. Telephones with a forwarding function are sold by companies such as Panasonic.

In the case of Panasonic, it is possible to transfer from the main unit by installing a dedicated application on a smartphone such as an iPhone in advance. It is characterized by not only forwarding the incoming call of the phone installed in the company to the mobile phone, but also making a call from the smartphone using the fixed line of the company.

Use cloud PBX

PBX is basically a telephone exchange. It is installed in a facility where many telephones are used, such as in a company.

In order to install a PBX, it is necessary to pay a certain amount of fee, but there is a mechanism that allows you to start using it in a short time at a good cost performance. That’s cloud PBX.

If you apply for the cloud PBX service, it is very convenient because calls can be transferred not only to fixed phones but also to smartphones owned by employees.

AI skips incoming calls to smartphones｜Introducing NEC Networks & System Integration’s Canario

Canario is a service that automatically transfers calls to mobile phones such as smartphones by AI. AI will automatically contact the number set in advance by telling the name of the person you want to respond to according to the voice guidance.

Therefore, there is no need for one of the employees to respond to the business phone installed in the company.

If you miss the forwarded call, you will be notified that there was an incoming call. Notification methods include email, Slack, and Skype. However, very interesting alternatives have emerged to the well-known Microsoft Teams.

It also features a feature that not only skips incoming calls to a single mobile number, but also allows the entire team to be contacted in advance.

If you would like to know more about NEC Networks & System Integration’s Canario, please feel free to contact us. We will inform you about the price plan and setting method according to the incoming call.

summary

If you use a service that allows you to transfer calls to your smartphone, you can relay calls even if you do not have a phone number at your company. In addition, since there is no message error, smooth response can be realized.

Call forwarding services are provided by carriers such as au, but if you are looking for something that is both cost-effective and highly convenient, NEC Networks & System Integration’s Canario is recommended.

If you are interested in detailed functions and setting methods, please feel free to contact us.