Introducing how to set up a call forwarding service! What are the benefits of using it and what operations are required?

Notes

・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operation procedures may differ from the current version due to version upgrades.

 

This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West landlines and Hikari Denwa.

A call forwarding service allows you to forward calls to another number. There are also services that allow you to remotely start and stop transfers, and many companies are already using them.

In this article, we will explain the call forwarding services provided by each carrier. This is an article where you can check the features of the service and specific setting operations.

This is a must-see for anyone considering using a call forwarding service.

What is a call forwarding service?

A call forwarding service, as the name suggests, is a service that allows you to forward incoming calls on one phone to another number.

In this chapter, let’s check the characteristics of the call forwarding services provided by each carrier.

au Hikari “call forwarding service”

Call forwarding service charges for au Hikari differ depending on whether the forwarding number is au or not. Specifically:

Forwarding destination Telephone service (uniform for all time zones)
To au mobile phone/1 minute 17.05 yen (tax included)
Other than the above/1 minute 17.6 yen (tax included)

The fee for the call forwarding service itself can be used from 550 yen (tax included) per month. It can be appreciated that initial costs such as registration fees are free.

Monthly usage fee 550 yen (tax included)
Call/Communication charges Call/communication charges from the caller to the transfer source are borne by the caller. Call/communication charges from the transfer source to the transfer destination are borne by the contractor.
Initial cost (registration fee) free

NTT “Voice Warp”

NTT’s Voice Warp charges differ depending on the line in use. Specifically:

[When using an analog/ISDN line]

Monthly usage fee For office: 880 yen (tax included)
Call/Communication charges Call/communication charges from the caller to the transfer source are borne by the caller. Call/communication charges from the transfer source to the transfer destination are borne by the contractor.
construction cost don’t want
See also  [Telephone business] It's hard to answer phone calls at work... Explain the causes of stress and how to deal with it

[When using the Hikari line]

Monthly usage fee 550 yen (tax included)
Call/Communication charges Call/communication charges from the caller to the transfer source are borne by the caller. Call/communication charges from the transfer source to the transfer destination are borne by the contractor.
construction cost 2,200 yen (tax included)

Softbank “Multi-Function Forwarding Service”

An overview of SoftBank’s multifunctional forwarding service is shown in the table below.

Monthly usage fee 800 yen (tax included)/number
Call/Communication charges Call/communication charges from the caller to the transfer source are borne by the caller. Call/communication charges from the transfer source to the transfer destination are borne by the contractor.
construction cost don’t want

Advantages of introducing a call forwarding service

If you introduce a call forwarding service, you do not have to have an employee as a phone number in your company.

Therefore, it is possible to entrust other work to employees who have been answering phones until now. If you are answering the phone in parallel with your main business, it will lead to improvement of the business efficiency of your main business.

Some call forwarding services allow calls to be forwarded to employees’ smartphones.

In this case, if you set the number in advance, you will be able to smoothly handle calls to employees who are teleworking . Another employee in the company responds and the task of telling the employee in charge is omitted.

You may feel that the initial setting operation is troublesome, but it can be said that the merits obtained by introducing the call forwarding service are great.

Explanation of service setting operations for each carrier

Here, we will look at the setting operation of the call forwarding service of each carrier introduced earlier.

How to set up au Hikari “call forwarding service”

To use the call forwarding service with au for the first time, you need to set up operations via the Internet or by phone .

If you use the Internet, log in to My au and proceed with the procedure from confirming/changing the contract details. For phone calls, contact the KDDI Customer Center.

After completing the application for the call forwarding service, configure the operation settings to start forwarding calls. Here are the specific steps:

  1. Dial “142” (* Dial “050-3116-0142” except for Home Plus Phone and au Hikari Phone)
  2. Register the forwarding number according to the voice guidance
  3. Select a forwarding destination list following the voice guidance
  4. Follow the voice guidance to complete the transfer start operation
See also  When I try to transfer the call, the call hangs up! Explain why and how to deal with it

How to set NTT “Voice Warp”

If you are using NTT’s Voice Warp for the first time, you will need to apply for a subscription via the Internet or by phone .

Please note that the application page differs depending on the area (Eastern Japan area/Western Japan area) when operating and setting from the Internet. If you call, call 0120-116-116 between 9:00 and 17:00.

After completing the operation settings for starting use, move on to the voice warp setting method.

Pick up the phone you want to transfer and dial 142. After that, follow the guidance to register and select forwarding numbers and lists to complete the operation settings.

How to set up SoftBank’s Multifunction Forwarding Service

To use SoftBank’s multifunctional forwarding service, you need to switch to “Otoku Line” . After completing the Otoku line switching, dial “142” to proceed with the forwarding operation settings.

Each carrier can operate the transfer remotely, but in the end, you have to proceed with the setting operation according to the guidance flowing from the phone.

When you are busy with your daily work, you may find it troublesome to have to press the number on the phone while listening to the guidance.

Canario’s call forwarding service is easy to set up

Canario is a cloud-based call forwarding service provided by NEC Networks & System Integration Corporation. The setting operation is easy, and the service can be used quickly.

Let’s check the flow of operations from application to start of use when using Canario.

  1. Apply by entering the required information in the web form
  2. Your account will be issued and your login information will be sent to your email address
  3. Log in to the service site and register Channels . You can add contacts, create contact groups and users

Canario is a mechanism that allows users who have completed initial registration operations such as login and number to use the call forwarding service .

Canario is equipped with many functions such as automatic name transfer by AI, simultaneous phone calls, text conversion of messages, etc.

Coordination with extensions and optional online briefing sessions are also available .

See also  Transfer incoming calls on your company's landline to your smartphone! Introducing service features and benefits

If you would like to know more about how to set up NEC Networks & System Integration Canario, or if you are interested in a specific price plan, please feel free to contact us.

summary

If you use a call forwarding service, you can forward incoming calls from your company’s fixed-line phone to another phone.

For this reason, the introduction of this service will help prevent missed calls and improve customer satisfaction.

However, in order to use the forwarding service, the operation settings must be made in advance. Even if you are interested in the service itself, some people may have trouble setting operations.

In such a case, consider using NEC Networks & System Integration’s Canario, which is easy to set up. If you enter the necessary information in the web form, you can apply and you should be less confused about the operation settings.

If you are positively considering introducing Canario, please feel free to contact us. We will introduce the functions and operation settings in detail.