You may not be able to answer the phone calls to your company or office.

In that case, it is recommended to take advantage of the function that can transfer incoming calls to another line and respond smoothly .

In this article, we will introduce how to remotely control call forwarding from other phones such as mobile phones.

What is a call forwarding service?

A call forwarding service is a service that forwards incoming calls from one number to another line .

It is often used for business phones used at companies, and is used when answering calls to employees who are out of the office, or when changing the person who responds within the company.

Call forwarding services are typically provided by carriers, and each one is used differently.

Usage Information Summary: How to remotely operate major call forwarding services

This time, we will explain the following three call forwarding services.

• NTT East/West Voice Warp
• SoftBank’s multifunctional forwarding service
• Call forwarding service of KDDI Hikari Direct (au)

In both cases, you can remotely control the use and initiation of transfer functions from other telephone devices.

can. Let’s see how to set it up.

How to change NTT East/West Voice Warp

In the case of NTT East/West Voice Warp , remote control can be performed via telephone or the Internet. We’ll look at each method.

NTT East / West Japan Voice Warp: How to remotely control from the phone

When remotely controlling the forwarding function by phone, all you have to do is follow the voice guidance from the forwarding phone . You can set the forwarding function by dialing on the server.

It also supports remote operation (remote control function) using a phone other than the transfer source, such as when you are away from home.

In this case, the caller’s phone can dial the server, and the server can start or stop forwarding.

NTT East/West Voice Warp: How to remotely control over the Internet

To remotely control the transfer function over the Internet, access the dedicated web browser from a computer, smartphone, or mobile phone.

Remote operation of the transfer source is completed by changing the transfer function of the server .

Check how to operate SoftBank’s multi-function forwarding service

To remotely control SoftBank’s multi-function call forwarding service , use the forwarding phone or another landline phone. All you have to do is follow the voice guidance to set it up , so it will be easy to operate.

Dial 142 to change Zoom webinar window smaller, other options will move to [ Details ]. There are also new settings from the transfer phone, or call 0120-937-142 from another landline.

How to start/stop KDDI Hikari Direct (au) call forwarding service

The KDDI Hikari Direct (au) call forwarding service can be set up remotely from the self-page or from a domestic landline or mobile phone.

Let’s check each method.

KDDI Hikari Direct (au) call forwarding service: How to remotely control from the self page

If you want to remotely control the forwarding function via the Internet, you need to access the self page and enter your self ID and self password .

Once you’ve logged in, select the phone number you’re forwarding calls from and choose to activate/deactivate call forwarding.

Call forwarding service of KDDI Hikari Direct (au): How to operate remotely from a domestic landline or mobile phone

With the KDDI Hikari Direct (au) call forwarding service, you can remotely change the settings of the call forwarding function from a landline phone, mobile phone, PHS, or public phone installed in Japan .

In either case, it is necessary to set a PB remote control PIN from the self page first.

Once you have set your PIN, you can change the settings simply by calling the phone number below and following the voice guidance.

• 0077-7036 (toll free)
• 050-3116-0142 / 03-6677-0142 (call charges apply)
• 142 (toll free)

“142” is a dedicated number for au Hikari Business. Please note that the forwarding function cannot be remotely operated from fixed phones, mobile phones, PHS, or public phones that do not use au Hikari Business.

[Initial settings only] Canario allows you to easily connect to another number without remote control

If you set up a remote call forwarding function, you can rest assured even when the number of the equipment installed in your company or office is called. However, if you are busy with your main job, there may be cases where setting it up in the first place feels troublesome.

Canario provided by NEC Networks & System Integration is convenient in such cases .

With Canario, AI automatically transfers incoming calls to companies and offices to the person in charge. Therefore, there is no need to remotely start or stop transfer settings.

Even if you don’t have people in the office, it’s also useful when you introduce remote work because the phone will be properly handled by the person in charge. There is also the possibility that operational efficiency will improve compared to before the service was introduced.

If you are interested in the details of NEC Networks & System Integration’s Canario or its price plan, please feel free to contact us.

summary

Answering the phone is essential in any company or office. In that case, there are cases where you can respond smoothly by using a function that allows you to transfer incoming calls to another line.

How you set up forwarding depends on the service you use. Please refer to the procedure introduced here and change the settings remotely.

If it takes too long to change the settings remotely, we recommend using NEC Networks & System Integration’s Canario . Since AI automatically takes over the phone, there is no need to operate remotely.

Please consider using Canario on this occasion.