Introducing how to apply and set up call forwarding services for each carrier

Introducing how to apply and set up call forwarding services for each carrier
Notes
・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
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This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.

VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West’s landline and Hikari Denwa.

The number of companies that recommend telework has increased, and many people have decreased the number of people who come to work.

Telephone work is a problem under such telework.

When an incoming call from a customer or business partner arrives at the company, the person who works at the company as the phone number must pick up the phone and then relay it to the employee in charge via an outside line.

People who come to the office just to answer the phone as a phone number are troublesome for the person in charge during telework, and above all, there is a possibility that customers and business partners will feel uncomfortable because there is a time lag in the agency.

In such a case, the recommended function is the “call forwarding service”.

You can take calls received at the company on mobile phones such as iPhones, smartphones, and home landlines .

With this call forwarding service, you can handle calls smoothly even when you are at home or on the go.

This time, we will introduce how to apply and set up the call forwarding service.

Please use the call forwarding service for telework telework.

“Call forwarding service” setting flow

Call forwarding service setting flow

“Call forwarding service” is a service that forwards incoming calls to a fixed-line or mobile phone to a pre-specified “forwarding destination” number.

You can forward incoming calls on your office landline to a different phone (iPhone, smartphone, other mobile phone, etc.) that you have specified in advance.

The procedure for setting forwarding is as follows.

  1. Check which carrier the forwarding number is subscribed to
  2. Apply for the service to the carrier with which you have a number contract
  3. Set up the service when you are ready to start using it

I will explain each one.

Check which carrier the forwarding number is subscribed to

Since the call forwarding service is applied for with the carrier with which the forwarding number is contracted, it is necessary to first confirm with which carrier the number is contracted.

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Typical carriers such as NTT, Docomo, Softbank, and KDDI and services by carrier are as follows.

career service
NTT East/West Automatic call forwarding service “Voice Warp”
Softbank Multifunctional forwarding service
KDDI Hikari Direct (au) call forwarding service

Prior application is required for all carriers to use the call forwarding service.

Even if you want to use the service immediately, please be aware that there are carriers that take time or days to start using the service after applying .

If you don’t know the carrier you have a contract with, dial “116” from a landline phone and you will be connected to the consultation desk of the carrier you have a contract with, so please check the details of the contract there.

Apply for the service to the carrier with which you have a number contract

Once you know the carrier, apply for the forwarding service with the contracted number.

There are also carriers that allow you to apply for the service at the “116” I mentioned above .

Please apply from the inquiry window below.

career Application at 116 Application phone number
NTT East/West 〇 (general reception counter)
Softbank 〇 (Customer Center)
KDDI Hikari Direct (au) × 0077-7007 or 0120-921-919 (Corporate Customer Center)

Set up the service when you are ready to start using it

After completing the application to the carrier, we will set up call forwarding.

The setting method differs depending on the carrier or line with which you have a contract with the landline phone number to be transferred.

I will explain how to set up each carrier.

How to set up NTT East’s automatic call forwarding service “Voice Warp”

The setting method for NTT East’s automatic call forwarding service “Voice Warp” differs depending on the “analog line”, “ISDN line”, and “Hikari Denwa line”.

Check which line you have, register a forwarding number, and start forwarding.

We will introduce how to set up each line and how to cancel the service.

“analog line”

How to register a forwarding number

  1. Pick up the handset and press “142”
  2. Press “2”
  3. Press the forwarding destination phone number
  4. hang up the phone

How to initiate a transfer

  1. Pick up the handset and press “142”
  2. press “1”
  3. hang up the phone

Cancellation method

  1. Pick up the handset and press “142”
  2. press “0”
  3. hang up the phone

“ISDN line”

How to set forwarding number

  1. Lift the handset and press “1422”
  2. Enter forwarding phone number
  3. hang up the phone

Transfer setting method

  • For unconditional transfer → dial 14211 and complete
  • In the case of no-answer transfer → dial 14212 and complete
  • In the case of a busy transfer → dial 14213 and complete
  • In the case of no answer and busy transfer → dial 14214 and complete
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Cancellation method

  1. Pick up the handset and press “1420”
  2. hang up the phone

“Hikari telephone line”

How to set forwarding number

  1. Pick up the handset and press “142”
  2. Press “2”
  3. Press the forwarding number
  4. press “1”
  5. hang up the phone

How to specify a transfer method and start a transfer

  1. Pick up the handset and press “142”
  2. press “1”
  3. Press 1 to 4 to select the transfer method (follow the guidance to select)
  4. hang up the phone

Cancellation method

  1. Pick up the handset and press “142”
  2. press “0”
  3. hang up the phone

How to set up SoftBank’s Multifunction Forwarding Service

The setting method for SoftBank’s multi-function forwarding service differs depending on the “analog line” or “ISDN line”.

Check which line you have, register a forwarding number, and start forwarding.

“analog line”

How to set forwarding number

  1. Pick up the handset and press “142”
  2. Press “2”
  3. Press the forwarding number
  4. hang up the phone

how to get started

  1. Pick up the handset and press “142”
  2. press “1”
  3. hang up the phone

Cancellation method

  1. Pick up the handset and press “142”
  2. press “0”
  3. hang up the phone

“ISDN line”

How to set forwarding number

  1. Lift the handset and press “1422”
  2. Press the forwarding destination phone number
  3. hang up the phone

how to get started

  1. Press 1 to 4 to select the transfer method (follow the guidance to select)
  2. Pick up the handset and press “1421” and one of the transfer methods “1” to “4”
  3. hang up the phone

Cancellation method

  1. Pick up the handset and press “1420”
  2. hang up the phone

How to set up KDDI Hikari Direct “Call Forwarding Service”

For the call forwarding service of KDDI Hikari Direct (au), register the forwarding number and start forwarding .

How to set a forwarding number

  1. Pick up the handset and press “142”
  2. Press “4”
  3. press “0”
  4. Press “1” to “3” to select the transfer method (follow the guidance to select)
  5. Press the forwarding number
  6. “#”Press
  7. press “0”

How to select a destination list and initiate a transfer

(This step is not necessary if you have registered the forwarding number and set to start forwarding.)

  1. Press “4”
  2. press “1”
  3. Press “1” to “3” to select the transfer method (follow the guidance to select)
  4. Follow the guidance and press “1” to “3” again to select the transfer method (follow the guidance to select)
  5. hang up the phone

Cancellation method

  1. Pick up the handset and press “142”
  2. press “0”
  3. hang up the phone
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Easy-to-use recommended service “Canario”

So far, we have introduced the service setting method and application method for each carrier.

Some people may have felt that “everything is troublesome”.

With NEC Networks & System Integration’s “Canario”, all procedures before starting use, from application to setting, are easy .

You can easily set up the service by simply declaring the e-mail address of the user who will be the forwarding destination at the time of application, and logging in and setting based on the login information sent to each user’s e-mail address.

Please feel free to contact us if you are interested, or if you want to easily complete the application and settings for the service!

Make your phone business smooth and comfortable!

Make your phone business smooth and comfortable!

This time, we introduced how to apply and set up the “Call Forwarding Service”, which is ideal for telephone work under telework or while out of the office.

Please make use of our “Call Forwarding Service”, which allows you to take incoming calls to your company using your iPhone, smartphone, or home landline phone.

Since the application and setting methods differ for each carrier, please check the carrier with which you have a contract with the forwarding number before applying for and setting up the service!