Introduce how to transfer calls when there is no extension call transfer button on the business phone

Introduce how to transfer calls when there is no extension call transfer button on the business phone
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Some business phones are equipped with an internal call transfer button in addition to the hold button. Having an extension call transfer button is very convenient as it allows you to transfer calls more smoothly. In some cases, it can lead to significant operational efficiencies.

However, some companies use phones that do not have an internal call forwarding button.

This article explains how to use the internal call forwarding button on your office phoneIn the second half of the article, let’s also check how to respond when there is no extension call transfer button.

What is the business phone function “extension transfer”?

What is the business phone function

In the first place, the internal transfer function of business phones refers to a mechanism that connects an outside line received from a customer to another employee via an extension line.

To explain in technical terms, basically, extension calls are made between telephones connected by the main equipment (PBX) of a business phone, and connecting an outside line is called extension transfer.

Some of you may be wondering about the difference between the internal call transfer button and the hold button, but the hold button is a function that allows you to keep the outside line of the phone you received a call without hanging up.

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On the other hand, the extension transfer function is a system in which the person who received the extension first presses the button, contacts the employee who should answer the call, and hangs up the extension, and the outside line is passed to the person in charge.

The method of transferring extension calls differs depending on whether there is a button or not.

The method of transferring extension calls differs depending on whether there is a button or not.

We have provided an overview of the internal call forwarding function, but this chapter will specifically explain how to use the business phone.

Let’s divide the response method when there is an extension transfer button and when there is no button.

How to use transfer when you have a button

If you have an extension transfer button, follow the steps below to transfer an outside line.

  1. Answer an external call and ask for a business
  2. press the transfer button
  3. Press the extension number of the employee whose call you want to transfer
  4. Say the content of the outside line call and hang up the handset

As soon as the first person to pick up the call hangs up, the call is forwarded to the phone of the employee to whom the call was transferred. You will find that you can easily transfer an external call by simply pressing the transfer button.

Transfer operation without buttons

On the other hand, if your business phone does not have a button, you will need to follow the steps below.

  1. Answer an external call and ask for a business
  2. press hold button
  3. Press the extension number of the employee you want to call
  4. Tell them what the external call is and tell them which hold button they are using
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As for how to use the transfer function when there is no button to transfer the call, you have to contact the employee who asks you to respond with the hold button once. Once you get used to it, you may not feel that troublesome, but the administrative burden is surprisingly large.

However, in order to change from a phone without a transfer button to one with a transfer button, a certain amount of money is required. In order to continue business as a company, cost management is important, so it is not uncommon for companies to be reluctant to change telephones that do not have buttons.

In such cases, we recommend using NEC Networks & System Integration’s Canario . With this service, even if a business phone without a button receives an outside line, AI will automatically pass it on to the employee.

In addition, since the system allows office calls to be relayed to the mobile phones of employees wherever they are, the number of missed calls will be reduced.

summary

summary

If there is a function to transfer external calls via extension phones, it is easy to improve the work efficiency of employees. However, if the business phone does not have a button, it is not uncommon to find it a bit cumbersome to use the hold button to handle the call.

NEC Networks & System Integration’s Canario can be used in such cases. Even if you are using a business phone without a button, AI will automatically transfer the call to the employee who should respond.

Please feel free to contact us if you are having trouble with the call agency because there is no forwarding button, or if you want to know more about how to use Canario or how to make a call.

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