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Answering the phone is one of the most important tasks in business. However, it is also true that it is a stressful job.
In fact, many employees want to streamline their phone operations.
So, this time, I will introduce you to how to streamline the phone brokerage business.
Many employees want to streamline their telephone brokerage
Telephone intermediation is a simple business, but it places a heavy burden on employees working in the office.
If there is a person in the company who wants to handle the call, the call can be completed quickly. But what if the person in charge is absent?
In particular, when a salesperson who is out on the road or an employee who is on a business trip receives a call, it is difficult to answer the call immediately, so it is inevitable that the call will be returned.
In such a case, not only the person in charge who should handle the call, but also the customer who made the call bears the burden of answering the phone. However, the person who feels the most stress when handling calls is the employee who receives the call to the person in charge who is out of the company.
When an employee receives a phone call from a person in charge who is out of the office, the employee must stop working, write down the content of the call and the other party’s information correctly, and leave a message to the person in charge. Call brokerage not only wastes more time, but it can also make you feel pressured to listen carefully to messages.
Therefore, some employees may want to streamline their phone operations.
Therefore, I would like to recommend companies to introduce a “telephone relay service” that automatically accepts and forwards incoming calls.
What is a “telephone relay service” that automatically accepts and transfers incoming calls?
This time, we would like to introduce “Canario”, a telephone relay service provided by NEC Networks & System Integration Corporation.
Canario is a telephone relay service in which AI accepts incoming calls to the company’s landline phone and transfers the call to the mobile phone of the person in charge. By introducing Canario, you will be able to use various functions that make your telephone brokerage work more efficient.
Canario’s functions that streamline telephone brokerage operations include the following.
- AI recognizes the name of the person in charge and automatically transfers the incoming call to the person’s mobile phone
- If you can’t answer the forwarding call, automatically accept the message
- Recorded message data/Transcribed data
- If you do not know the person in charge, call all the phones of the organization all at once
- AI acts as a phone number outside business hours (business hours setting)
In addition, Canario does not require capital investment, so you can reduce costs and streamline your telephone business. Since there is no facility construction, you can start using it in as little as 5 business days.
Advantages of using a telephone brokerage service to streamline telephone responses
Benefits that can be expected from streamlining the telephone brokerage business by using the telephone brokerage service include the following.
- Improve operational efficiency
- Improve customer satisfaction
- Reduced burden on employees
I will explain each.
Improve operational efficiency
If you receive a phone call while you are concentrating on your work, you need to stop working and answer the phone. Interrupting the original work not only lowers work efficiency, but can also lead to mistakes and errors.
If you use a telephone brokerage service to improve the efficiency of telephone brokerage work, you will not be deprived of time spent on your original work. You can expect to improve work efficiency and productivity because you can maintain the concentration of your employees.
Improve customer satisfaction
If the employee answering the incoming call is not familiar with the content of the call, there is a risk that he or she may misheard information such as the content of the call or the company name or name of the other party, resulting in a message error.
Customer satisfaction will decline if the telephone brokerage and message of important contents such as business negotiations and contracts do not go well.
By streamlining the telephone brokerage business by using the telephone brokerage service, the person in charge can directly respond to the customer’s call. Since it is possible to prevent the other party from having to wait and talk inconsistently, the quality of telephone correspondence is improved, and customer satisfaction is also improved.
Reduce employee burden and stress
If the employee who receives the call is unfamiliar with the telephone brokerage business, does not know the person on the other end of the call well, or is not familiar with the content of the call, there are cases where the employee may feel stressed out of consideration and consideration.
By streamlining the telephone brokerage business using the telephone brokerage service, employees can concentrate on their original work without being deprived of time. By streamlining the telephone business, it will be possible to reduce the burden of telephone brokerage on employees.
Article Summary
This time, I introduced how to streamline the telephone brokerage business.
Although it is a routine telephone brokerage business, it actually puts a heavy burden on the employees who answer the phone, both in terms of time and mentality. Many employees want to streamline their phone operations.
Therefore, it is recommended to introduce a telephone brokerage service in which AI receives incoming calls to the company’s landline phone and transfers the call to the mobile phone of the person in charge.
By introducing a telephone brokerage service, you can expect the following benefits.
- Improve operational efficiency
- Improve customer satisfaction
- Reduced burden on employees
NEC Networks & System Integration also offers a telephone intermediation service called “Canario.” If you are interested in improving the efficiency of your telephone brokerage business, please feel free to contact us.