I can’t sign in to Zoom! How to reset a forgotten password

I can't sign in to Zoom  How to reset a forgotten password

Notes
・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
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*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.

From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity.

When you use many systems and web services in your work, it is not uncommon for you to lose track of your login information.If you don’t log in to a service every day, it’s common to forget about it because you haven’t used it in a while.

Here is a solution if you forgot your Zoom password and can’t sign in.

Why can’t I sign in to Zoom?

Why can't I sign in to Zoom

There are five main reasons why you cannot sign in even after entering your Zoom account login information.

wrong email address

You can register any email address for your Zoom account.

If it’s a corporate account, I think it’s registered with a company email address, but if you register any email address as an individual, you may not know which address you registered with.

If you use multiple email addresses and do not know which one, search your mailbox and if you find an email sent from Zoom, you can determine that it is the email address associated with your Zoom account. can.

wrong password

If you cannot sign in even after entering your password, suspect a misremembering or typing error.

Since the entered characters are not visible in the password field, you may not notice a mistake while entering.

If you are unable to authenticate even though you have entered the correct password, please try entering it carefully again, paying attention to any typos.

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Also make sure Caps Lock is not on as it is case sensitive.

If you “forgot your password” or “don’t know which one”, don’t blindly try and proceed to the password reset procedure described below.

I am logged in with SSO

I am logged in with SSO

Zoom login supports SSO (single sign-on).

SSO (single sign-on) is a mechanism that associates login IDs and passwords for multiple services with one authentication information, and authenticates multiple services with a single sign-in.

Users benefit from saving the trouble of managing IDs and passwords for each service.

If you have login troubles when using SSO for Zoom authentication, please contact your administrator.

You are logged in with your Facebook or Google account

If you have selected “Sign up from Google or Facebook” when creating your Zoom account, your Google or Facebook login information will be linked to Zoom.

In this case, the Zoom password is not set in the first place, and you log in with the password of the selected service.

If you forget your password, you cannot reset it with Zoom, so please reset your password with Google or Facebook.

Selecting “Sign Up” by mistake

The Zoom login screen has two entrances, “Sign in” and “Sign up”, and the notation is similar, so you may get confused.

“Sign up” is a word that refers to making a contract or registration.

Zoom allows you to create a new account from here.

If you want to use Zoom with an already created account, select “Sign in”.

Beware of account lock if you forget your password

Beware of account lock if you forget your password

If you forget your Zoom password and your account is locked, you will not be able to use Zoom for a certain period of time.

Let’s check the conditions for account lock and how to unlock it.

If you enter your password incorrectly 6 times, your account will be locked.

If you enter an incorrect password 6 times on the Zoom password entry screen, your account will be locked.

If you make a mistake, you may want to re-enter it or try multiple passwords that you know, but try to keep it to 4 or 5 times at most.

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Luckily, Zoom has a simple way to reset your password, so don’t worry if you can’t remember your password.

Your account will be automatically unlocked after 30 minutes

Once your account is locked on Zoom, you cannot do anything until it is unlocked.

After 30 minutes, your account will be automatically unlocked and you will be able to try to sign in again or reset your password.

30 minutes of lost time is a big loss, so it’s more efficient to move to password reset before it’s locked.

Unlock/change password by administrator

For paid Zoom licenses, administrators can unlock user accounts and change passwords.

  1. Sign in to the Zoom web portal (https://zoom.us/) with an administrator account.
  2. Click User in User Management.
  3. Find the desired user in the member list and click “Unlock”.
  4. If the administrator wants to change the password, after unlocking the account, click the email address of the target user and click “Edit” of the sign-in password.
  5. Set a new password and click “Save Changes” to apply.

How to reset a forgotten Zoom password

How to reset a forgotten Zoom password

If you forget your Zoom password, we will explain how to reset it yourself.

If you forget your password, you have to reset it

Zoom does not have a way to check or query your current password.

If you forget your password, you will have to give up the password you have set as unconfirmable and set a new password.

prepare a new password

To reset, create a new password that meets Zoom’s requirements.

Zoom has detailed password requirements to prevent unauthorized logins, and it is not possible to set simple or easy-to-guess strings.

Check password requirements and set a strong password.

Zoom password requirements

  • 8 to 32 characters
  • Must contain at least one uppercase letter, lowercase letter, and number
  • You cannot set a password with only one type of character
  • Consecutive characters (“123456” or “abcdef”) are not allowed
  • spaces are not allowed

Steps to reset your password

  1. Go here in your web browser . Clicking “Forgot?” in the Zoom desktop client password entry field will also take you to the same page.
  2. Enter the email address for your Zoom account.
  3. Check “I’m not a robot” and perform reCAPTCHA authentication.
  4. Click Submit.
  5. An email will be sent to the registered email address of your Zoom account. Click the link in the text to move to the password setting screen.
  6. Set a new password.
  7. Enter the same password again and click “Save” to complete the new password setting.
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Article Summary

Article Summary1

  • There are multiple ways to sign in to Zoom, such as Zoom account, SSO, Facebook and Google account linkage.
  • Your Zoom account will be locked for 30 minutes if you enter your password incorrectly 6 times.
  • With a paid license, administrators can unlock and change passwords
  • You can easily reset your Zoom password yourself

If you forget your Zoom password, you can easily reset it if you have access to your email.

If you can’t log in, don’t panic and check the information in this article.