How to use mute/microphone off on Zoom? Summary of setting and canceling methods

How to use mute microphone off on Zoom
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From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity. 

“Zoom” is gaining high popularity as a web conferencing tool.

Zoom is basically a tool for mutual interaction, but there are cases where the organizer proceeds unilaterally, such as seminars and training.

In such a case, the microphone off function that is standard on Zoom is useful.

Here, we will explain how to set and cancel the microphone off of a specific user during a meeting on Zoom.

If you are planning to hold a seminar or training session using Zoom, please refer to it.

Check how to turn off the microphone of Zoom

Check how to turn off the microphone of Zoom

Zoom can be used not only on computers, but also on smartphones and tablets.

First, let’s check how to turn off the microphone when holding a Zoom meeting on each device.

Here we introduce how to use the desktop app and mobile app, but you can also use the same operation for the web browser version of Zoom.

When turning off the microphones of all participants on the host side

The procedure for turning off the microphones of all users participating in the meeting at once on the host (organizer) side is as follows.

computer

  1. Move the cursor to the toolbar at the bottom of the screen
  2. Click “Participants” from the list
  3. Click the “Mute All” button at the bottom of the screen displayed on the right
  4. Set whether to unmute on the participant side and click “Continue”

If you mute all participants, the “Mute All” button will turn blue.

You can also use the shortcut below to set bulk mic off.

Windows Alt + M
Mac Command + Control + M

Smartphone/Tablet

  1. tap inside the screen
  2. Tap “Participants” from the toolbar displayed at the bottom of the screen
  3. Tap “Mute All” in the bottom right
  4. Set whether participants can unmute or not, and tap “Mute all”

On smartphones, the toolbar is displayed at the bottom of the screen, but on iPads and Android tablets, the toolbar may be displayed at the top of the screen.

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When the host side mics off some participants

The procedure for individually turning off the microphones of users participating in the meeting on the host (organizer) side is as follows.

computer

  1. Move the cursor to the toolbar at the bottom of the screen
  2. Click “Participants” from the list
  3. Hover over the user you want to mute from the screen displayed on the right
  4. Click Mute next to your name

When you turn off your mic, the button next to your username will switch to “Unmute”.

Smartphone/Tablet

  1. tap inside the screen
  2. Tap “Participants” from the toolbar displayed at the bottom of the screen
  3. Tap the user you want to mute from the list
  4. Tap “Mute”

Is it possible to unmute from the host side?

So far, we have explained how to turn off the mics of all participants at once, but in fact, it is not possible to turn on the mics of all muted participants by simply operating the host. Why?

For example, if you thought your microphone was muted and you were talking to the person sitting next to you, the host didn’t notice that you were unmuted and your voice was heard in the meeting. I have a problem with that.

To prevent this from happening, Zoom takes privacy into account by not allowing participants to be unmuted by the host’s operation alone.

I’m sure there will still be scenes where you want everyone to be able to speak again, but don’t worry.

There is a function from the host to “request to unmute” for all participants, and participants can unmute or remain muted by responding to the request with one touch.

When participants turn off their own microphone

The procedure for participants to turn off their own microphones during the meeting is as follows.

computer

  1. Move the cursor to the toolbar at the bottom of the screen
  2. Click “Mute” from the list

Performing the same operation again cancels mute.

You can also set Mic Off using the shortcut below.

Windows Alt + A
Mac Command + Shift + A

Smartphone/Tablet

  1. tap inside the screen
  2. Tap “Mute” from the toolbar displayed at the bottom of the screen

To unmute, do the same operation again.

Zoom’s microphone off problem cause and how to deal with it

Depending on the settings on the host or participant side, there may be cases where microphone off can be set but cannot be canceled.

Next, let’s take a closer look at the causes and solutions for troubles and problems related to turning off the microphone of Zoom.

The host cannot unmute the participant’s microphone

Zoom explained that after the host turns off the microphone of the participant, it cannot be forcibly canceled, but this is also the case when the participant turns off the microphone themselves.

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In this case as well, the host side will “request unmute” and have the participants decide whether to unmute or refuse.

If you ask the other party to unmute, but the other party does not unmute, it is because the other party is refusing to unmute or is somehow unaware of your request.

Send the request again, or try to release it by text chat.

Participants cannot turn off their own microphone

When the host turns off the participant’s microphone, a screen for setting whether the participant can unmute is displayed.

If you do not allow unmuting, participants will not be able to unmute themselves.

If you make a mistake with the settings, you can allow participants to turn off their microphones by following the steps below. (For PC)

  1. Move the cursor to the toolbar at the bottom of the screen
  2. Click “Participants” from the list
  3. Click the “…” button at the bottom of the screen displayed on the right
  4. Check “Allow participants to unmute themselves”

 

I can’t hear or receive the audio even after turning off the microphone.

I can't hear or receive the audio even after turning off the microphone.

If you can’t hear the other party’s voice even though the microphone is turned off, it may be due to the volume setting on the device side, not Zoom.

If the device itself is muted or the volume is close to zero, adjust the line so that the other party can hear you.

Also, when using Zoom on a smartphone or tablet, there are cases where your voice does not reach the other party even if you cancel the microphone off.

In this case, the microphone setting of Zoom may be turned off on the device side, so please check with the following method. (For iPhone/iPad)

  1. Tap the “Settings” icon
  2. Tap “Zoom” from the application list at the bottom of the screen
  3. Tap the “Microphone” switch to turn it on

Scenes where switching microphones is useful

Zoom is a tool for web conferencing, but what kind of scenes do you need to turn off the microphone?

Finally, we will explain the main cases where Zoom’s microphone off setting is used.

When only the host speaks at a seminar (webinar)

When only the host speaks at a seminar (webinar)

Zoom not only functions as a web conference, but also has functions for conducting seminars and training.

In seminars and training, there are many scenes where the lecturer (organizer) proceeds unilaterally, and it is smoother if the voices of the participants do not enter during that time.

It is recommended that you turn off the microphones at the necessary timing, such as during the question and answer session, so that the voices of the participants are not heard when the lecturer is in progress.

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In addition, an optional license called a dedicated Zoom webinar is also available for the seminar format with solid casts such as moderators, panelists, and secretariat. It also has features that are not available in regular Zoom meetings, such as Q&A and questionnaires, so if you are interested, we recommend contacting the dealer NEC Networks & System Integration.

When ambient sound enters

When using Zoom at home or at a cafe, the sounds of daily life and surrounding voices may be picked up by the microphone.

If there is enough noise to make it difficult for other participants to hear the voice, it may be necessary to consider turning off the microphone on an individual basis.

Please refer to this article if the administrator wants to manage the use of the microphone and video functions of the participants.

summary

  • Zoom’s microphone off setting can be used on each device of PC, smartphone, and tablet
  • If the microphone off cannot be canceled, review the volume setting on the device side
  • The microphone off setting is effective in scenes such as seminars, training, and meetings in noisy places.

Zoom is often used for two-way communication, but if you use the microphone off function, it is also useful in situations such as seminars that require one-way progress.

If you are thinking of introducing Zoom as a company meeting tool or training tool, please contact us.