How to unlock your Zoom account if it is locked

How to unlock your Zoom account if it is locked

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*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.

From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings of 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity. 

If you fail to sign in to Zoom several times, you will receive the message “Your account has been locked” and you will not be able to sign in.

If my Zoom account is locked like this, how can I unlock it?

The unlocking method is not that difficult.

Why your Zoom account is locked and how to unlock it

A failed sign-in is usually the only reason for a Zoom account to be locked.

Most often it is caused by 6 consecutive unsuccessful sign-ins.

In this case, the correspondence differs depending on the type of the locked person.

  • If you are an administrator account for a paid license agreement
  • If you are an account member (user account)

What is an account member (user account)?

If you have upgraded from a free version license to a Zoom paid license contract, you can link general users under the management of the administrator account (payer).

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This linked Zoom user is called an account member (user account).

How to unlock the Zoom admin account

If you are a Zoom administrator account, once your Zoom account is locked, you can only try to log in again after 30 minutes or more, or reset your set up a password at the individual meeting, go to the settings tab and enable it. This setting will give you an option to set your password.

How to unlock your account if you are a Zoom account member (user account)

If you are a Zoom account member (user account), you can wait 30 minutes or more, or contact the person with the administrator account to unlock the account in addition to changing the password.

If an account member (user account) wants to use Zoom urgently, it can be unlocked within 30 minutes without changing the password by performing “Unlocking with administrator account” described later.

How to unlock using Zoom administrator account

First, access the official Zoom page and log in with an administrator account from the top right of the screen.

Even if you are using the Zoom app, you must use your PC or smartphone browser to access the website and set it to unlock.

If you do not know the administrator’s password, you will need to change the password again. (How to reset the password will be explained later.)

If you can sign in, click “Users” in the “User Management” tab.

Then, the account members (user accounts) will be listed, so click “Unlock” next to the member’s email address.

The account member (user account) is now unlocked and you can sign in again.

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How to set if you forget your password

If you forget your password, click “Forgot your password?” on the password entry screen.

The setting method is the same for both the PC and the app.

Then, a screen asking “Forgot your password?” will be displayed, so just enter the email address you used to set up Zoom, check the box to the left of “I’m not a robot”, and send. is.

You will then receive an email to change your password at the email address you have set, so please click the URL in the email to reset your password.

If you receive a message that the account does not exist when you enter your email address

If you try to set a password and enter your email address and receive the message “Account does not exist”, it may be due to one of the following reasons.

  • Your email address was entered incorrectly
  • Try logging in using Google or Facebook

Your email address was entered incorrectly

If the email address is entered incorrectly, it will not be recognized by Zoom.

Make sure that the characters are entered correctly, that half-width alphanumeric characters are used, and that there are no extra spaces (blanks).

Try to login using Google or Facebook

Recently, more and more people are using Google or Facebook to log in to Zoom instead of using their email address.

If you have such an idea, try logging in using Google or Facebook instead of entering your email address.

If you have forgotten your Google or Facebook password, you will need to reset your password once for each service.


How was it? This time, I explained the possible causes when the Zoom account is locked and how to unlock it.

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Summarize your points.

  • If you enter the wrong password 6 times in a row when signing in, it will be locked.
  • The unlocking method differs depending on whether it is an administrator account or a user account.
  • Administrator account requires time or password change
  • User accounts can be set up for Zoom paid licenses