Notes
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operation procedures may differ from the current version due to version upgrades.
This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.
VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West landlines and Hikari Denwa.
When you run a business, you are often overwhelmed with day-to-day operations.
It is not uncommon for companies that have a lot of incoming calls to keep up with the incoming calls and find it difficult to move forward with their main business.
In this case, the working hours of the employees may increase and the work efficiency may decrease.
One solution to the problem of answering the phone is to use a call forwarding service. By forwarding the call to another number, the reduction of intermediary work etc. can be realized.
It’s also a good idea to set up a schedule for using call forwarding.
Therefore, in this article, we will explain the call forwarding service in detail. Let’s also check the benefits that can be obtained by setting a schedule.
What is call forwarding
Call forwarding is a function that forwards incoming calls to a pre-registered number .
In business, there are many cases where incoming calls addressed to fixed-line phones installed in companies and offices are forwarded to mobile phones owned by employees.
Introducing call forwarding will reduce the burden of missing calls and handling work.
From the point of view of the other party of the call, there are many cases where the call is immediately connected to the person in charge, so there is a possibility that customer satisfaction will increase.
It also reduces the risk of missing new business opportunities that are important for business.
Benefits of scheduling call transfers
Using call forwarding alone is very convenient, but setting a schedule means you don’t have to switch between forwarding services.
When the day of the week and the time set in advance come, it will automatically switch to the forwarding service, so you won’t forget to switch or take time to switch.
Of course, if there are temporary business days or temporary holidays, it is possible to use or suspend the forwarding service only during that period.
Compare with/without schedule function of various services
We have introduced the schedule function of call forwarding, but is it possible to set a schedule using any call forwarding function?
The table below summarizes the scheduling capabilities of various services. If your company already uses a call forwarding service, check below to see how your schedule works.
| Service name | Presence or absence of schedule function |
|---|---|
| NTT “Voice Warp” |
Inquiry required |
| au Hikari “call forwarding service” |
Available. Please inquire for pricing |
| Softbank “Multi-Function Forwarding Service” |
Available. 330 yen per number (tax included) |
NTT’s “Voice Warp” did not have a description about the schedule function on the official website. If you want to use the schedule function with NTT, we recommend that you check by phone once.
au Hikari’s “call forwarding service” can be scheduled. However, the official website did not specify the price, so if you want to know the specific price, please check directly with au Hikari.
The schedule function can also be used with SoftBank’s Multifunction Forwarding Service. It costs 330 yen (tax included) per number, so when switching to a service with schedule setting, it is a good idea to consider the total cost by considering the number of telephones and other factors.
Recommended services with plenty of convenient functions such as shutting down business hours
If you are having trouble with the call forwarding service or scheduling, we recommend using NEC Networks & System Integration’s Canario.
Canario is a cloud-based call forwarding service in which AI automatically takes calls. So employees don’t have to take time out of their busy schedules to answer the phone.
By entrusting phone numbers during business hours and outside business hours to AI, it will be possible to improve the operational efficiency of the entire company.
Of course, you can also set business hours. It also supports usage such that employees call during business hours and ask AI for the phone number outside business hours .
In addition, Canario is equipped with various functions such as calling all at once when the person in charge is unknown, and texting the message when no one can answer the call.
With a basic charge of 11,000 yen per month (including tax, per contract), this call forwarding service allows you to choose from three plans that suit your needs.
If you would like to know more about Canario’s detailed usage and functions, please feel free to contact us.
summary
Call forwarding is a function that forwards incoming calls to another registered number. Incoming calls addressed to the company’s landline can be forwarded to the employee’s personal smartphone.
It is characterized by reducing the risk of missing customer inquiries and missing new business opportunities.
Also, by setting a schedule, you can save the trouble of switching between using and stopping the call forwarding function. This also prevents human errors such as forgetting to switch.
Using the call forwarding service and scheduling wisely is good, but if you’re looking for a service with more convenient functions, we recommend using NEC Networks & System Integration’s Canario.
If you introduce Canario, you can not only transfer calls, but also schedule settings such as outside business hours. Please feel free to contact us if you are considering introducing it positively.