Call forwarding is the ability to forward incoming calls received on one phone to another number.

In business, it is often the case that incoming calls addressed to fixed-line telephones installed in the company are forwarded to mobile phones owned by employees outside the company.

Call forwarding is convenient, but if you do not cancel it while it is in use, problems such as calls being concentrated on a specific person or not switching to automatic guidance may occur.

When you start using call forwarding, it is possible to prevent such problems from occurring if you know how to cancel in advance.

Therefore, in this article, we will explain how to cancel the call forwarding. We will also introduce how to cancel a typical call forwarding service and measures to remember to cancel it, so please refer to it.

What happens if you don’t turn off call forwarding?

What happens if I forget to cancel call forwarding? Here we look at four problems that can occur in any company.

Focus on calls to specific people

Many call forwarders allow you to register only one forwarding phone number.

For this reason, calls will be concentrated to specific people .

Since the company receives dozens or even hundreds of calls a day, it is quite a burden for one employee to deal with this.

It is necessary to devise measures such as dividing employees into mornings and afternoons during business hours and disabling the call forwarding function outside of business hours.

Another person cannot answer the call

If you use the forwarding function and do not cancel it, a specific person will answer the phone as explained earlier.

Therefore, we will not be able to respond to people whose number is not registered as a forwarding destination.

I might lose my phone

If you are already talking on the phone specified as the forwarding destination, there will be some missed calls if multiple calls are forwarded.

Depending on the situation of the company, it may be necessary to cancel the call forwarding.

It may not switch to automatic guidance

Automatic guidance is to inform the other party who calls outside business hours that the business is closed.

Originally, the automatic guidance will start playing at the specified time, but if you forget to cancel the forwarding function, it may not switch well.

With this, you need to be careful because the phone may keep ringing even outside business hours .

How to stop using the call forwarding function

Next, we will introduce how to cancel call forwarding for each typical service.

How to cancel the call forwarding service

Call Forwarding Service is a call forwarding service provided by NTT DoCoMo. There are two ways to cancel forwarding.

Cancel from docomo phone

1. Dial “1420”
2. hang up

Unlocking from a landline phone other than DoCoMo

1. Dial “090-310-1420”
2. Enter your PIN to complete

How to cancel Hikari Denwa Voice Warp

Hikari Denwa Voice Warp is a call forwarding service provided by NTT East.

There are three ways to cancel forwarding.

unlock on the internet

1. Log in to the Hikari Denwa setting site
2. Select “Select service”
3. Select “Voice Warp”
4. Select “Start/Stop Service”
5. Select “Stop Transfer”
6. Press “Set” to finish

Unlock from landline

1. Dial “142”
2. Dial your subscription number and “#”
3. Dial ‘0’

unlock with mobile phone

1. Dial an access number for remote control
2. Dial your subscription number and “#”
3. Dial your PIN and “#”
4. Dial ‘0’

Let’s check how to prevent forgetting to unlock

We found that forgetting to unlock the forwarding function caused various problems.

It is important to prevent forgetting to unlock the fixed phone installed in the company in order to proceed smoothly with the work.

Therefore, this chapter introduces four effective methods to prevent forgetting to cancel the forwarding function.

Setting up a scheduled transfer

If you set schedule forwarding in advance, employees may forget to cancel it.

The setting method differs depending on the call forwarding service you use, but in many cases you can operate it from a dedicated web page.

set a reminder

In most cases, there is a fixed period of time during which calls are skipped from the company’s landline to another number.

For this reason, it is effective to register a reminder during the time when the transfer must be canceled .

It is recommended that you share it with your company’s schedule management tool, etc., so that more than one person can manage the content if they forget to unlock it .

Leverage RPA

RPA is a robot that can memorize computer operations and automatically execute those operations.

If you can incorporate the start and release of transfers into RPA, you will never forget to release them.

Use a service that allows you to set simultaneous calls and business hours

I explained that if you forget to cancel the call forwarding, the burden on certain employees will increase and problems such as the automatic guidance not flowing will occur.

By introducing NEC Networks & System Integration’s call forwarding service Canario, you can solve these problems.

This is because Canario is equipped with a simultaneous calling function when transferring calls.

As long as you register the number in advance, you can eliminate the situation where only a specific employee answers the phone.

In addition, since business hours can be set, employees will respond during business hours, and responses after business hours will automatically switch to guidance.

In addition to preventing forgetting to cancel call forwarding, it can be said to be an effective method to reduce the burden on employees when answering calls.

summary

If you forget to turn off the function to forward incoming calls to another number, problems such as calls being concentrated on a specific person or not switching to guidance will occur.

Therefore, it is important to take measures to prevent forgetting to cancel . For example, there are methods such as setting up scheduled transfers and utilizing RPA.

Another option is to use NEC Networks & System Integration’s call forwarding service “Canario”.

With Canario, not only can AI automatically forward incoming calls to another number, but it is also possible to set simultaneous calls and business hours.

If you set the time period for forwarding calls in advance, you don’t have to worry about forgetting to cancel the call forwarding function.