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Depending on the content of the call from the other party, there are many cases where you use the call forwarding function and ask another employee to handle it.
However, some people may be wondering if the tone changes on the other party’s phone while the call is being routed to another number.
Therefore, in this article, after explaining the outline and types of call forwarding, we will explain the sound that the other party hears .
If you are planning to introduce a business phone equipped with a forwarding function, please check it out.
What is the transfer function in the first place?
In the first place , call forwarding is a function to skip the contact that came to the landline installed in the company etc. to another number .
There are two main types: cases where employees must respond to the first contact from a landline phone, and cases where calls are automatically transferred to another number.
If you have a large number of employees and need to ask another employee to handle the call depending on the content of the call, making good use of the forwarding function will lead to improved work efficiency.
Call transfer type
There are several types of call forwarding. It varies depending on the service and course you use, but let’s take a look at the typical types here.
Forward No Answer
No answer forwarding is a function that rings a fixed telephone set up in a company for a certain period of time and forwards the call to a pre-registered number if no one picks up the handset.
In many cases, users can freely set the ringing time for landline phones. For example, NTT’s call forwarding service, Voice Warp, can be set from 5 to 50 seconds in 1-second increments.
Busy transfer
Busy call forwarding is a function that allows you to jump to a registered number when a call comes in while you are talking to another party on the forwarding device.
You don’t have to worry about missing business opportunities because you can prevent missing calls.
unconditional transfer
Unconditional call forwarding is a feature that forwards all incoming calls to another number without ringing the landline phone that first receives the call. It would be convenient to use this function when employees are often out of the office, or when employees are often out of the office.
When I call another number, does it ring the same? Are there any changes along the way?
When forwarding a call, the ring tone varies depending on the service used. Therefore, although it cannot be generalized, in the case of the unconditional transfer described above, the call tone rarely changes.
Since unconditional forwarding is a mechanism to skip to another number without calling the forwarding source, it is common for the call time to be longer.
People often ask, “Wouldn’t the customer who made the call know that the call was forwarded?” Basically, there is no problem. If you are concerned, it is better to check with the person in charge of the service you are using and get an answer.
summary
Call forwarding is a function that forwards incoming calls to a fixed number set up by a company, etc., to another number that has been registered in advance. By sending it to the mobile phone of the employee, it leads to the prevention of missing calls.
The specifications differ slightly depending on the service used, but there are types such as forwarding when no answer, forwarding when busy, and forwarding unconditionally.
Some people may be worried that the ring tone will change when using call forwarding , but in general, the tone does not change in the case of unconditional forwarding.
However, since it varies depending on the service you use, you can rest assured to check in advance.
One of the highly convenient and easy-to-operate call forwarding services is NEC Networks & System Integration’s Canario . Since AI automatically takes over the phone, it will lead to improvement of work efficiency.