Frequently asked questions about Zoom Phone 

There are a number of common questions that people ask about Zoom Phones and troubleshooting suggestions in this article.


Why is the Phone tab not appearing in my Zoom desktop client or mobile app?

When the Phone tab does not appear on some devices, but does appear on others (for example, if the Phone tab appears on your mobile phone while using data, but not on their computer), it is likely that there is an issue with the application version or that there is a problem with the network setting or firewall.

It is likely that an issue with the account is causing the Phone tab to not display on the desktop client or mobile app when using the desktop app. You should contact your administrator so that they can assign an extension for you. If the client or app isn’t working, you might want to try signing out and re-logging in again.

Why are my Zoom Phone calls dropping?

There is likely to be a problem with the network in this case. It is suggested that you try making a phone call using another network connection or from a mobile device using data if your problem persists. There may be a problem with the firewall/ports on the network that is dropping the calls, if other networks do not drop the calls. Find out how to troubleshoot Zoom Phone error codes and find out how to resolve them.

What can I do to get better quality phone calls?

In order to use Zoom Phone, you need to ensure that your administrator has allowed all the necessary ports. It is also possible to check Zoom Phone’s recommended network statistics by clicking here.

Can I recover a voicemail that I deleted?

If you accidentally delete a voicemail, you may not be able to recover it. The voicemail transcript will be sent to you via email if the administrator has enabled the transcription of your voicemail messages. The voicemail can still be accessed through this email address, so you can read it. If you would like to keep a copy of your voicemail for safekeeping, you can also download an MP3 file of it.

Can I recover a recording that I deleted?

In the event that you accidentally delete a recording of a call, it is not possible for you to recover it. There will not be an email notification sent to you if the call recording transcription has been enabled by the admin, so you will not receive a transcription of the call recording. For your own safety, you can also download an MP3 file of the recording of your call.

Why is my Zoom desktop client or mobile app not ringing?

The time zone in your profile needs to be set correctly, business hours need to be setup correctly, and you need to sign in to both the desktop client and the mobile app of Zoom in order to access the service.

Why can’t I send an SMS?

I would recommend that you sign out of Zoom and then sign back in to the Zoom desktop client or mobile app. Having trouble finding the SMS tab? You may need to contact your admin if you do not see it. There is a possibility that they will have to enable SMS for you.

Why am I getting this specific error code?

It is recommended that you read the article about error codes. Whenever you see an error notification, you will see the last 3 digits of the code that appears in the notification. This is the error code.

Can I call international toll-free numbers?

It is not possible to make international phone calls from Zoom Phone (or Universal International Freephone Service Numbers) because Zoom Phone does not support these calls. The number will not be able to be reached and an error message will appear on your screen.

Frequently Asked Questions


What is the benefit of Zoom phone?

Benefits of Zoom Phones

Using your U-M number will allow you to communicate from anywhere, whether you are at home, on campus, traveling, or in any other location that has an internet connection, whether you are at home, on campus, or travelling. In this way, you will be able to work seamlessly and maintain a consistent presence regardless of where you are in the world as long as you have your U-M phone number at hand.

Is Zoom good for phone calls?

There are a number of cloud phone systems out there, but this one is one of the best

Zoom is the ideal platform if your organization desires to use one powerful and complete phone system that will handle all of your phone, meeting, and chatting needs, all in one place with one convenient platform. A hybrid phone system such as this one is the best on the market.

How many people can be on a Zoom call?

There is no limitation on the number of participants that can attend Zoom webinars simultaneously. Depending on the size of your event, and if you think there will be more than 500 people attending, you may consider holding multiple sessions or you may organize your event in multiple sessions.

How do Zoom phone calls work?

Join the Zoom client by logging in to your account. Click on the Phone icon. Above the dial pad, you have the option of entering a name or number. The right arrow icon can be used to view and select the phone numbers for the contact if he/she has several phone numbers.

Can you text on Zoom phone?

If you utilize the Zoom Phone SMS feature, it will allow you to send and receive text messages (SMS) via both your Zoom desktop client, as well as your Zoom mobile app, if you use one, as well as your Zoom desktop app, if you use one. SMS can be used in a number of ways in your business, such as managing call queues and auto-receptionists through SMS messages.

Related Articles

Change Zoom Phone Account Level Settings
Manage Company Representative Number And Caller Id Name In Zoom Phone
Manage Multiple Sites In Zoom Phone
Management Of Automatic Reception In Zoom Phone
Basic Operation Of Zoom Phone User
Zoom Phone Appliance User Guide
View Call Quality Dashboard In Zoom Phone App
Web Proxy Server Support For Zoom Phone
Getting Started With Zoom Phone Admin
Zoom Phone Hubspot Integration
How To Use Zoom Phone With The Gsuite Add On