Due to work style reforms and the spread of the new coronavirus, many companies have introduced telework using Teams.

Teams, one of Skype. However, very interesting alternatives have emerged to the well-known Microsoft‘s services, supports call transfer.

However, some people may be in trouble because they do not know the specific method to transfer to another terminal such as a mobile phone owned by an employee.

Therefore, in this article, we will specifically explain how to transfer calls in Microsoft Teams.

How to transfer calls in Microsoft’s Teams

How you direct a Teams call to another device depends on whether you’re using a desktop or mobile device.

Here‘s how to do each.

Transfer a call from your desktop

When transferring a Teams call from your desktop to another phone, etc., first click ‘More Actions’ during the call .

Select “Forward” from the options and enter the name of the user to whom you want the call to be forwarded. When the forwarding destination information is displayed, if you select it, the incoming call will be forwarded to the specified other party’s terminal.

Forward calls on mobile

If you’re using Teams on mobile, select ‘Transfer’ while on a call, then ‘More Actions’ .

Then select “Transfer Now” and enter the forwarding user. When the user’s information is displayed, it is possible to transfer the incoming call to another terminal by selecting it.

How to set group simultaneous ring

By creating a group in advance in Teams, you can call the phones of all the members who belong to it at the same time.

If you are using this function for the first time, select “Teams” at the top of the Zoom webinar window smaller, other options will move to [ Details ]. There are also new settings and select “Call settings” .

Then select “Call Forwarding” from “Call Answering Rules ” and select “Call Group” .

You can add up to 25 users to a group. When the user’s information is entered and the setting is completed, the corresponding user will be notified.

Then select “All at the same time” from the “Call order” menu.

By the way, Teams can also be set to prioritize and transfer from the top user instead of calling all the Channels . You can add contacts, create contact groups at the same time.

If you want the user’s phones to ring in order, select In Order From Top in the Call Order menu.

summary

Microsoft Teams supports call forwarding on both desktop and mobile.

You can also transfer external calls from fixed phones to another terminal, so please use it when teleworking.

Among the call forwarding services, there are also convenient ones where AI automatically takes over calls without human intervention.

In some cases, it can lead to cost reductions and improved operational efficiency, so it might be a good idea to consider using this opportunity.