Failed to upgrade the Zoom app. How can I upgrade the app?

If you fail to upgrade the Zoom desktop client ( app), uninstall the app and install the app from the Download Center to use the latest version of the app. If the version upgrade is not successful due to some problem, use the uninstall tool to uninstall the app, and then install the Zoom app again. In this article, I will explain how to upgrade using the uninstall tool “Clean Zoom”.


Uninstall Zoom using CleanZoom

  1. Go to Bulk Windows Installation and Configuration and scroll down.
  2. Download ” CleanZoom.exe (800 KB) “.
  3. Run “CleanZoom.exe” to uninstall the Zoom app.
    Note: All Zoom configuration information in the device will be deleted. Even if Outlook plug-in etc. is installed, it will be deleted.

Reinstall Zoom

  1. Confirm that the Zoom app has been uninstalled in “Uninstall Zoom using Clean Zoom”.
  2.  Go to the Download Center to download and install the “Zoom Client for Meetings”.
    Reference article: How to install the application (PC version) , how to install it on Mac

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Frequently Asked Questions

Android devices

Go to Google Play and open the app. Select ‘My apps & games’ from the menu icon. Using Zoom Cloud Meetings, tap ‘Update’.

My Zoom meeting time limit has been set to 40 minutes, and I am being asked to upgrade. What should I do? Zoom users with Basic (free) accounts will have more time during COVID-19 response. Zoom has the discretion to change this, and Mason cannot change it.
Four Zoom plans are available – the free basic plan, $14.99 pro plan, $19.99 business plan, and $19.99 enterprise plan.
To upgrade Zoom Rooms for all users in the account:
  1. You will need to sign in as an administrator with editing privileges to the Zoom web portal.
  2. Zoom Rooms can be found in the Room Management section of the navigation panel.
  3. Go to the Devices tab.
  4. Upgrade Zoom Rooms by clicking on it.
  5. Confirm the upgrade by clicking Upgrade.


During a Zoom meeting, you can install an update. To make sure the update works for the meeting you are in, you will need to exit and re-join it.
In the top right corner of the App Store screen, tap on the profile icon. Simply tap Update beside Zoom’s icon under the Available Updates option or Upcoming Automatic Updates, then scroll down to find Zoom. It will update your iPad/iPhone to the latest version.
Zoom must be uninstalled and then downloaded and reinstalled from the Zoom Download Center after it has been uninstalled. You should now be able to use the app without any problems. Many apps stop working for some reason during the installation or auto-update process. This is quite common.
Zoom desktop client (app) needs to be uninstalled, then reinstalled from the Download Center if it cannot be updated. Uninstall the Zoom app using the uninstall tool if the upgrade wasn’t successful, and then reinstall it using the uninstall tool.

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