Explanation of system and network requirements for using Zoom by OS

Explanation of system and network requirements for using Zoom by OS

Notes
・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.

*Zoom and services that include the name Zoom are services provided by Zoom Video Communications, Inc.

From July 15, 2022, Zoom will have a 40-minute limit even for meetings with two participants if you have a free subscription. (Previously, it was only for meetings with 3 or more people.)
Companies and organizations using Zoom for business should consider switching to a paid license at this opportunity. 

For the best experience of Zoom Meetings, Webinars and Zoom Rooms, the respective network requirements must be met.

This article summarizes the system requirements and network requirements specified for each OS .

We also explain how to deal with low network bandwidth, so if you are planning to use Zoom, please refer to it.

Zoom system and network requirements

First, let’s take a closer look at the system requirements and network requirements required for each OS of PCs and mobiles and Zoom Rooms.

PC (Windows/Mac)

PC (Windows Mac)

The network requirements for using the Zoom desktop client on Windows and Mac are as follows.

system requirements

Internet connection Broadband wired or wireless (3G or 4G/LTE)
speaker and microphone Built-in, USB plug-in, Wireless Bluetooth
webcam or HD webcam Built-in USB plug-in HD camera or HD camcorder with video capture card Virtual camera software used with OBS, IP cameras, etc. (*Zoom client 5.1.1 or higher is required for macOS)
processor Single core 1GHz or more (dual core 2GHz or more recommended)
RAM 4GB

Supported OS

Windows Windows7, 8, 8.1.10 (S mode is not supported), 11 (version 5.9.0 or later)
Mac Mac OS X, Mac OS 10.9 or later
others Ubuntu 12.04 or later, Mint 17.1 or later, Red Hat Enterprise Linux 6.4 or later, Oracle Linux 6.4 or later, CentOS 6.4 or later, Fedora 21 or later, OpenSUSE 13.2 or later, ArchLinux (64-bit only)
See also  How to use and change the video off function during Zoom meetings?

Supported browser

Windows Edge 12 or later, Firefox 27 or later, Chrome 30 or later
macOS Safari 7+, Firefox 27+, Chrome 30+
Linux Firefox 27 or later, Chrome 30 or later

Bandwidth requirements

Below are the recommended bandwidths for Zoom meeting and webinar panelists.

<1 to 1 video call>

  • 600kbps (up/down) for high quality video
  • 1.2Mbps (up/down) for 720pHD video
  • 3.8Mbps/3.0Mbps (up/down) for 1080pHD video

<Group video call>

  • 1.0Mbps/600kbps (up/down) for high quality video
  • 2.6Mbps/1.8Mbps (up/down) for 720pHD video
  • 3.8Mbps/3.0Mbps (up/down) for 1080pHD video
  • 2.0Mbps (25 people), 4.0Mbps (49 people) in gallery view

<Others>

  • 50-75kbps for screen sharing only (no video thumbnails)
  • 50-150kbps for screen sharing with video thumbnails
  • 60-80kbps for audio VoIP
  • 60-100kbps for ZoomPhone

Also, the recommended bandwidth for Zoom webinar attendees (non-vocal users) is as follows:

<When the panelist’s video is on>

  • ~600kbps (up/down) for high quality video
  • ~1.2-1.8Mbps (up/down) for 720pHD video
  • ~2-3Mbps (down) for 1080p HD video

<Others>

  • 50-75kbps (down) for screen sharing only (no video thumbnails)
  • 50-150kbps (down) for screen sharing with video thumbnails
  • 60-80kbps (downstream) for audio VoIP

Mobile (iOS/Android)

Mobile (iOS Android)

The network requirements for using the Zoom mobile app on iOS and Android are as follows.

system requirements

Internet connection WiFi (a/g/n/ac) or wireless (3G or 4G/LTE)
speaker and microphone Wireless Bluetooth (optional)
processor Single core 1GHz or more

Supported OS

iOS 8.0 and above
iPad OS 13 and up
Android 5.0x and later

Supported browser

iOS/iPadOS Safari5 or later ・Chrome
Android Webkit (default), Chrome

Bandwidth requirements

Below are the recommended bandwidths for Zoom meeting and webinar participants.

  • 1.0Mbps/600kbps (up/down) for high quality video
  • 2.6Mbps/1.8Mbps (up/down) for 720pHD video
  • 3.8Mbps/3.0Mbps (up/down) for 1080pHD video
  • 2.0Mbps (25 people), 4.0Mbps (49 people) in gallery view

Zoom Rooms

Zoom Rooms

The network requirements for using Zoom Rooms are as follows.

See also  [Zoom] How to share documents such as PDFs and powerpoints using the screen sharing function

Platform requirements

The minimum OS required to use Zoom Rooms is as follows.

  • Mac OS X, Mac OS 10.14 or later
  • Windows 10 or later

The hardware requirements for Mac OS and Windows OS are as follows.

  • 2.5GHz dual-core Intel Core i5 or higher desktop CPU (single screen) processor
  • 2.8GHz quad-core Intel Core i7 or higher desktop CPU (2 or 3 screens) processor
  • Dual bank RAM for better performance

Bandwidth requirements

  • 2.0Mbps (up/down) for 1 screen
  • 2.0 Mbps (up)/4.0 Mbps (down) for 2 screens
  • 2.0 Mbps (up)/6.0 Mbps (down) for 3 screens
  • 150~300kbps for screen sharing only
  • 60-80kbps for audio VoIP

Firewall/proxy server settings

If the following situations occur while using the Zoom app, there may be some problem with the network connection, firewall settings, or proxy server settings.

  • Stuck in “Connecting” mode and not moving forward
  • “Network error. Please try again” is displayed
  • “Unable to connect to our service. Please check your network connection and try again”

In this case, please check the rules described on the official Zoom support page below and review the settings such as the destination port.

Zoom official website is here

What to do if network bandwidth is low

What to do if network bandwidth is low

If your connection speed does not meet Zoom’s network requirements, you may see a message such as “Your network bandwidth is low.”

If you continue to use Zoom without meeting the network requirements, the video and audio may become distorted or the connection may be cut off, so it is necessary to improve the network environment as soon as possible.

Now let’s take a closer look at how you can improve your bandwidth and meet your network requirements.

improve line speed

To meet network requirements, the following methods should be used to improve the communication speed.

  • If it is due to communication restrictions, pay an additional fee to your carrier to remove the restrictions (mobile)
  • If you are using Zoom in an environment such as 3G/4G, switch to using a Wi-Fi connection (mobile)
  • If the communication is unstable, switch to a wired LAN connection instead of a Wi-Fi connection (computer)
See also  [Windows version] Explain how to download Zoom and check how to use the app

improve traffic

If it is difficult to improve the communication speed, we recommend using the following method to reduce the amount of data communication.

  • Turn off video for Zoom meetings
  • Use the meeting screen (window) minimized
  • Disable Group HD (for paid licenses)

Summary of Zoom network requirements

 

  • When using Zoom, it is necessary to meet the network requirements for each device and OS
  • If you can’t connect to the Zoom app, check your firewall or proxy server settings
  • If the network requirements are not met, take measures such as increasing the line speed or reducing the amount of communication.

As Zoom Meetings, Webinars and Zoom Rooms are tools that are used online, it is important to ensure that network requirements are met in order to use them comfortably.

If you often use Zoom for work, prepare your network environment so that you can smoothly respond to sudden meetings.