Due to the influence of the new coronavirus, which began to spread in 2020, the number of companies introducing telework is increasing.

While you can work from home or a co-working space without having to go to the office, you still have to answer the company’s phone calls.

Therefore, the tool that many companies are adopting to eliminate the need to come to work to answer the phone is a call forwarding service. With our call forwarding service, you can answer incoming calls to your company’s landline from home or on the go.

This time, I will explain how to transfer a call. We also introduce how to set up and recommended services, so if you want to solve the problem of answering the phone during telework, please refer to it.

What is call forwarding?

By using the call forwarding function, you can respond to incoming calls to your company or office landline with other communication devices such as your home landline or mobile phones such as iPhones and smartphones.

There are several ways to forward incoming calls to your company’s landline phone to other terminals such as mobile phones.

• Set up external call forwarding for your desk phone
• Use cloud PBX
• Use a fixed line forwarding service

We’ll show you how to transfer calls.

Set up external call forwarding for landlines (business phones)

Use the external line forwarding function when forwarding calls to a landline phone.

There are two ways to transfer calls using the external line transfer function: “External line manual transfer” and “External line automatic transfer”.

How to manually transfer outside lines

External line manual transfer is a method of transferring an external call after receiving it once.

For example, answer a call for an out-of-office representative on your company’s landline, put the call on hold, and then call the representative.

After telling the agent what to do, the call on hold is connected to the person in charge via the company’s landline.

How to use automatic forwarding

Automatic call forwarding is a method of automatically forwarding incoming calls from outside lines to other terminals such as smartphones.

In this case, there is no need for someone to answer the company’s landline, so there is no need for an employee to come to the office to answer the phone.

However, the number of numbers that can be set as forwarding destinations varies by phone.

If only one forwarding destination can be set, there is a possibility that the original work will be stagnant because the calls will be concentrated on the specific employee set as the forwarding destination . It will be necessary to review the transfer method and service.

Use cloud PBX

In the case of the method of call transfer via cloud PBX, there is no need to relay the company’s landline phone because it uses the Internet line.

In other words, this method also saves someone the trouble of going to the office and answering the landline.

Use a fixed line forwarding service

The phone transfer services provided by NTT East/West, Softbank, and KDDI Hikari Direct, which are famous as communication carriers, are as follows.

If you use the transfer method using the above service, you can receive incoming calls on your company or office landline phone with a mobile phone such as an iPhone.

In addition, these services include unconditional forwarding that immediately transfers the call without ringing the forwarding phone, and no-answer forwarding that calls the forwarding fixed-line phone once and transfers it to another terminal such as a mobile phone only when there is no answer. , you can select and set the most suitable forwarding method for your company.

How to check the carrier of your landline phone line

We will introduce how to apply for and set up the phone forwarding services of NTT East/West, Softbank, and KDDI Hikari Direct.

First of all, you need to check which carrier you have a contract with for your landline phone line.

If you don’t know the carrier you have a contract with, try dialing “116” from your landline phone.

You will be connected to the consultation desk of the contracted carrier, so please check the contracted carrier and contract details there.

The method of setting up call forwarding varies depending on the carrier and line that you have contracted with the fixed phone number to be forwarded.

NTT East / West Japan “Voice Warp” application method / setting method

The service “Voice Warp” provided by NTT East/West can be applied for from the “116” mentioned above .

The voice warp setting method differs depending on the “analog line”, “ISDN line”, or “Hikari Denwa line” .

Please dial “116” to check which of the above lines your company has a contract with, register a forwarding number, and start forwarding.

analog line

How to register a forwarding number

1. Pick up the handset and press “142”
2. Press “2”
3. Press the forwarding destination phone number
4. hang up the phone

How to initiate a transfer

1. Pick up the handset and press “142”
2. press “1”
3. hang up the phone

Cancellation method

1. Pick up the handset and press “142”
2. press “0”
3. hang up the phone

“ISDN line”

How to register a forwarding number

1. Lift the handset and press “1422”
2. Enter forwarding phone number
3. hang up the phone

Transfer setting method

• For unconditional transfer → dial 14211 and complete
• In the case of no-answer transfer → dial 14212 and complete
• In the case of a busy transfer → dial 14213 and complete
• In the case of no answer and busy transfer → dial 14214 and complete

Cancellation method

1. Pick up the handset and press “1420”
2. hang up the phone

“Hikari telephone line”

How to register a forwarding number

1. Pick up the handset and press “142”
2. Press “2”
3. Press the forwarding number
4. press “1”
5. hang up the phone

How to specify a transfer method and start a transfer

1. Pick up the handset and press “142”
2. press “1”
3. Press 1 to 4 to select the transfer method (follow the guidance to select)
4. hang up the phone

Cancellation method

1. Pick up the handset and press “142”
2. press “0”
3. hang up the phone

How to apply/set up for SoftBank’s “Multi-Function Forwarding Service”

You can apply for the “multi-function forwarding service” provided by Softbank from the “116” mentioned above.

Also, the setting method for SoftBank’s multi-function forwarding service differs depending on the “analog line” or “ISDN line” .

Dial “116” to check the line you have a contract with, register a forwarding number, and start forwarding.

“analog line”

How to register a forwarding number

1. Pick up the handset and press “142”
2. Press “2”
3. Press the forwarding number
4. hang up the phone

how to get started

1. Pick up the handset and press “142”
2. press “1”
3. hang up the phone

Cancellation method

1. Pick up the handset and press “142”
2. press “0”
3. hang up the phone

“ISDN line”

How to register a forwarding number

1. Lift the handset and press “1422”
2. Press the forwarding destination phone number
3. hang up the phone

how to get started

1. Press 1 to 4 to select the transfer method (follow the guidance to select)
2. Pick up the handset and press “1421” and one of the transfer methods “1” to “4”
3. hang up the phone

Cancellation method

1. Pick up the handset and press “1420”
2. hang up the phone

KDDI Hikari Direct “Call forwarding service” application method / setting method

Call forwarding service provided by KDDI Hikari Direct (au Hikari Denwa) can be applied for at 0077-7007 or 0120-921-919 .

No matter which phone number you call, you will be connected to the KDDI Hikari Direct Corporate Customer Center, so apply for the service there.

For the call forwarding service of KDDI Hikari Direct, please set up by registering a forwarding number and starting forwarding.

How to register a forwarding number

1. Pick up the handset and press “142”
2. Press “4”
3. press “0”
4. Press “1” to “3” to select the transfer method (follow the guidance to select)
5. Press the forwarding number
6. “#”Press
7. press “0”

How to select a destination list and initiate a transfer

(This step is not necessary if you have registered the forwarding number and set to start forwarding.)

1. Press “4”
2. press “1”
3. Press “1” to “3” to select the transfer method (follow the guidance to select)
4. Follow the guidance and press “1” to “3” again to select the transfer method (follow the guidance to select)
5. hang up the phone

Cancellation method

1. Pick up the handset and press “142”
2. press “0”
3. hang up the phone

NEC Networks & System Integration “Canario”

NEC Networks & System Integration, which supervises this article, also offers a call forwarding service “Canario” .

Canario is recommended for those who “want to easily complete the application and settings” and “do not know how to set up other companies’ services” because all the steps before starting to use it are easy, from application to setting. ‘s service .

You can easily start using it simply by declaring the e-mail address of the user who will be the forwarding destination when applying online, and by logging in and setting up based on the login information sent to each user’s e-mail address.

At NEC Networks & System Integration, we can propose the most suitable plan for your company and provide support for the introduction of Canario.

Please contact us if you are considering introducing the service.

Make your phone calls more efficient! Article Summary

This time, I explained how to transfer calls as a solution to telephone correspondence, which is urgently needed with the spread of telework.

There are three ways to forward incoming calls to your company’s landline phone to another terminal such as a mobile phone.

• Set up external call forwarding for your desk phone
• Use cloud PBX
• Use a fixed line forwarding service

Among them, we recommend a forwarding service that allows you to choose the optimal forwarding method, such as unconditional forwarding or forwarding when no response is received.

NEC Networks & System Integration, which supervises this article, offers a call forwarding service “Canario” .

If you want to solve the problem of answering the phone during telework, please refer to it.