Business phones are often installed as landlines in offices such as companies.

A phone number is necessary to establish a company, and a landline phone is essential to respond to inquiries addressed to the company/office.

However, if there are no employees in the office and there is an incoming call to the landline phone, no one will be able to answer the call, resulting in a missed call.

As a company or office, this can lead to loss of business opportunities.

Therefore, in this article, we will introduce how to transfer incoming calls addressed to the landline phone installed in the office to the mobile phone. In the second half of the article, we will also look at the advantages and disadvantages of using a transfer service, which is one of the methods, so please refer to it.

How to forward calls from your office phone to your cell phone

Now, let’s check how to transfer the incoming call to the business phone installed in the office to the mobile phone.

Method 1: Utilize Business Phone Features

Business phones are equipped with many functions that home phones do not have, one of which is the forwarding function.

If your business phone is equipped with a forwarding function, you will basically not be charged a monthly fee for forwarding incoming calls.

The method I will introduce later will incur a separate fee, so if you already have a business phone installed in your office, it would be a good idea to check if it has a forwarding function.

However, if you are going to introduce a business phone from now on, we recommend that you check other methods and fees and choose the one that has the greatest merit for your company.

If you try to introduce a business phone from scratch, you will not only have to pay for the equipment, but you will also have to pay for the installation work.

For this reason, it is best to avoid using business phones simply because they do not charge a monthly fee.

Method 2: Use the option function of the telephone line

If you already have a landline phone in your office, ask your current carrier if they have a forwarding service.

For example, NTT East/West offers a transfer service called “Voice Warp,” and SoftBank offers a transfer service called “Otoku Line Multifunction Transfer Service.”

However, if you use the optional features of the telephone line, you will have to pay the call charges of the forwarding destination.

We cannot deny the possibility that the call charges borne by the company will increase significantly by using the forwarding service.

We recommend that you decide to use the function after carefully considering how many office calls you are likely to forward each month.

Method 3: Sign up for a call forwarding service

One way to do this is to subscribe to a dedicated service to forward calls to your office .

There is also a highly convenient call forwarding service that works with your smartphone to listen to the message of a missed call or reserve a call back.

A certain fee is required to use it, but it is not uncommon for cases in which cost reduction is achieved as a result of improving the operational efficiency of the company as a whole.

In the next chapter, we will introduce the advantages and disadvantages of using a call forwarding service, so let’s determine whether the service is really necessary for your office.

Explain the benefits of using a call forwarding service

First, let’s check the benefits.

Can prevent spillage

Even if there is no employee who can answer the phone at the office, the incoming call is automatically transferred to the person in charge, so it is possible to prevent missing a call.

The point is that you can save the trouble of missing business opportunities and calling back later .

Since no intermediary is required, you can save time and prevent mistakes.

If you do not use the call forwarding service, an employee who picks up the landline telephone set up in the office must manually handle the call.

This takes time and effort, and there is a risk of miscommunication during verbal communication .

If you use a call forwarding service, you can rest assured that these risks can be prevented.

Answer phone calls without being in the office

Call forwarding services allow employees who are out of the office and unable to pick up a business phone to answer calls.

Offices that have many employees going out for business purposes , or offices that actively introduce remote work, may significantly improve operational efficiency by introducing a call forwarding service .

Disadvantages to check before using the service

Next, let’s check the disadvantages.

If the forwarding destination is a mobile phone, it is difficult to call back

It depends on the call forwarding service, but in many cases the telephone number of the person who called the office is not notified to the telephone to which the call is forwarded.

Therefore, if the forwarded employee is not available, it will be difficult to call back later.

There may be cases where it takes time and effort, such as confirming the person who called the office.

Fees vary by service

Call forwarding services are not all priced the same, and there is a big difference in the amount depending on the provider. Therefore, it is difficult to compare and consider the best call forwarding service for your office.

You must carefully check and compare what services and functions are included in the price .

The recommended service for offices and companies is NEC Networks & System Integration’s “Canario”

Canario is an AI-powered call forwarding service that eliminates the need for employees to pick up the landline phones installed in their offices.

Guidance is played on the other party’s phone, and AI determines the name of the person in charge and relays the call to that person’s number .

If you don’t know the person in charge, you don’t have to worry about missing it because the pre-registered number will be called all at once.

In the unlikely event that none of the employees can answer the phone, AI has a function to receive a message from the other party.

Since the received message is shared with business chat tools and emails, it is possible to prevent situations where no one notices that you have been contacted.