Enabling or disabling sign-ins from appliances in Zoom

By default, Zoom Phone appliances that are not managed by account owners and administrators can’t sign in to Zoom.


  • Zoom Phone Appliances are only allowed to be signed in with a Device Management account, not individually with each device, and cannot be locked.
  • Learn more about Zoom Device Management.


  • Ownership or administrative privileges on the account
  • Appliances supporting Zoom Phone

How to enable or disable sign-ins from appliances

Unmanaged Zoom Phone Appliances can be disabled by following these steps:

  1. Log in as an administrator with permission to edit account settings on the Zoom web portal.
  2. You can access the Device List by clicking Device Management in the navigation panel.
  3. Click Account Settings in the upper-right corner.
  4. Unmanaged Zoom Phone Appliances can be signed in by users.
  5. Click the toggle to disable the setting if it is enabled. Verify the change by clicking Disable if a verification dialog appears.