Don’t know how to forward an internal call? Explaining the basics of how to use a business phone

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Many business phones have a function called extension transfer.

Extension transfer is often used to forward incoming calls to another business phone.

However, some people who are unfamiliar with how to operate fixed telephones installed in the company may be in trouble because they do not know how to do it.

Therefore, in this article, we will specifically introduce how to use the extension transfer function of a business phone to skip an incoming call to another number.

We’ll also take a look at other features that most company fixed phones have, as well as recommended services for companies that often forward calls.

What is the method to transfer the extension of the telephone (business phone) installed in the company?


In the first place , extension transfer refers to transferring an incoming call received on a business phone to another employee in the company by extension.

The specific operation method is as follows.

  1. answer a call on a business phone
  2. Listen to the message and press the extension transfer button
  3. Dial the extension number of the business phone to which you want to transfer the call
  4. Tell the employee who answered the extension that you want him to answer the phone
  5. Hang up the handset (incoming calls are automatically forwarded)
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Depending on the business phone used at your company, the operation method may differ slightly, but the general flow is as described above.

Extension forwarding is simply a way to forward a call to another business phone within your company.

Therefore, keep in mind that if the employee is out of the office and cannot pick up the phone, extension transfer will not work .

Fixed-line telephones (business phones) of companies have various other functions.


Fixed-line telephones (business phones), which are often installed in companies, are equipped with convenient functions other than forwarding calls.

How to use the hold function

The hold function is a function that allows you to pool incoming calls by pressing a predetermined button after answering the call.

While the call is on hold, the person on the other end of the call cannot hear your voice.

In addition, the hold function of business phones differs from the hold function of home phones in that the call cannot be disconnected even if the receiver is hung up.

To cancel the hold, simply press the hold button again to return to the call.

As a way to utilize the hold function,

  • When the person you want to call is in your immediate vicinity
  • If it takes a long time to confirm the information necessary for answering the phone

And so on.

How to use external line forwarding

Forwarding calls refers to forwarding incoming calls addressed to business phones to employees outside the company.

The flow of how to use external line forwarding is as follows.

  1. Incoming call to business phone
  2. Pick up the receiver of the business phone
  3. Listen to the message and press the forward line button
  4. Dial the forwarding number
  5. Tell the person in charge that you would like us to answer the phone
  6. Press the connect button (call forwarded)
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By using the external line forwarding function, you can forward incoming calls addressed to the company to employees outside the company.

For this reason, it is often used during remote work and telework .

On the other hand, there is also a disadvantage that it takes time to transfer the call after the employee receives the call on the business phone installed in the company .

Summary: What if you feel burdened by the number of times you forward your extension? How to solve the problem What is “Canario”


If you use the internal call forwarding function installed in your company’s landline phone, you can pick up the handset once and have the corresponding call forwarded to another business phone.

However, extension transfer is a function that can only be used within the company, and incoming calls cannot be transferred when employees are outside.

If you often forward incoming calls addressed to your company, we recommend using a dedicated call forwarding service .

It saves the trouble of intermediary, and the incoming call can be transferred smoothly regardless of whether the employee is inside or outside the company.

With Canario, a call forwarding service provided by NEC Networks & System Integration, AI automatically handles all calls.

In addition to being able to identify the name and transfer it to the employee in charge, it is also possible to call all at once with a pre-registered number if it is difficult to respond at the forwarding destination.

If you are interested in Canario or want to know more detailed information, please feel free to contact us from the following.

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