Common error codes and messages in Zoom App

Overview

Here you can find information and instructions on how to troubleshoot common errors that can occur when using Zoom Phone using Zoom Mobile or the Zoom desktop application.

Note:

In order to receive the error notification, you must enter the last three digits of the error code you see. For example, 404 is the error code for the call failed notification (code: 2202404).

Error codes

Error code and details Suggested troubleshooting
401, 407: The account is unauthorized. Please contact admin.

403: Your account is inactive. Please contact admin.

403: Your call can not be completed yet. Please try again later.

Contact your Zoom Phone admin for help. The admin may need to assign a Zoom Phone license or calling plan.
404: The number you dialed does not exist. Please try again later. The phone number you dialed does not exist or is invalid. Double check that the number you dialed is correct. If dialing an international number, make sure to include the country code, area code, and phone number.
405, 406: Your request can not be allowed. Please contact your admin. Contact your Zoom Phone admin for help. Your admin may have removed a calling plan for outbound dialing. You may need to change your network firewall or proxy server settings.
408: Request time out. Please check your network and try again later. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings.
415: Media type not supported, please contact your admin and check media type. The media type (audio codec) isn’t supported. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings.
439, 482, 483, 502: Your service is affected by a network issue. Please check your network and try again later. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings.
480, 504: The number you dialed is temporarily unavailable. Please try again later. The number you dialed is temporary unavailable; for example, the other party may be unavailable or declining the call. Try to call again later.
486: The peer is busy. Please try again later.

481, 487, 491, 504, 600, 604: The service is not available currently. Please try again later.

503: Service not available. Please try again later.

Typically caused by server issues. Try to call again later or contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings.
432, 439, 482, 483, 502, 503, 805: Your service is affected by a network issue. Please check your network and try again later. There was a routing error. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings.
500: The call number is not available currently, please check call number and try again later. Typically caused by server issues. Try to call again later.  Also check that the number you dialed is correct. If dialing an international number, make sure to include the country code, area code, and phone number.
504: The number you dialed is (not available/not online) currently, please try again later. There’s a server error with the phone number you dial. Try to call again later.
603: The peer is busy. Please try again later. The other call participant may have declined your call or can’t answer it, and there are no alternative routes like voicemail to route the call.
702: SSL Certificate failed – Cert Name mismatch Make sure you have the latest version of Zoom installed.
703: SSL Certificate failed – Handshake failed Make sure you have the latest version of Zoom installed.
802, 803: Emergency calling not available. Contact your Zoom Phone admin for help. They may need to enable emergency calling for your site.
804: Network re-connection is ongoing Wait for the network to re-connect.
1000 to 1003: Poor network connection. Audio quality may be affected. Your network isn’t meeting the bandwidth requirements for Zoom Phone. Contact your Zoom Phone admin or internet service provider for help.

 


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Frequently Asked Questions

 

7 Ways to Fix the Most Common Zoom Errors and Problems
  • There is a problem connecting to Zoom. Having a problem connecting to a Zoom meeting is the most common Zoom problem. …
  • The XMPPDLL. The dll file is missing. …
  • There was an error in finding the entry point. …
  • The drive is not able to find any disk, and there is an error code 3000. …
  • Codes such as 0 or 1002 or 10006 indicate that there is an error. …
  • Code 13003 is the error message that was displayed. …
  • An error code of 2008 has been encountered.
There is a requirement that you have a good internet connection when you are calling a support number through the Zoom app, otherwise it will display error code 5 in the Zoom app when you are calling a support number. I believe that this is a very common error that some users may encounter by using this application since I believe that this is one of the most common errors that they might encounter. According to the Zoom App Support website, this issue is described as connectivity issues.
 
If a user receives the error code 7, this means that the user is attempting to join a meeting that already exists and is receiving an error message. If you would like a new link for the meeting, please contact the host.
 
I think it is important for you to know what you should do in case you receive an error 503: Service not available when trying to use Zoom Phone. In this case, please try making your call again later. You might have a problem with your server which prevents you from being able to make the call. Contact your Zoom Phone admin for help if you are having problems with your call or try calling again later. Your network firewall settings or proxy server settings may need to be changed if you experience this problem.
 
When an error code 4 appears in the Zoom client, a user is unable to sign in to the application because they are unable to access the login screen. Depending on the case, it may still be possible for the user to sign in through the web client in some instances.
 
It is usually an indication that your Terms of Service have been violated if you receive an Error Code 1003. Whenever you receive an email from Zoom via email, you can check your email and see if you have received it. For any further questions, please do not hesitate to contact violation@zoom.us” or Twitter. Once you have logged in, you will be able to access more information.