Can I stop using the call forwarding service? Explanation of specific setting methods


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With call forwarding services, your calls will be forwarded wherever you are.

If you introduce it in a company, you can conveniently respond to incoming calls addressed to yourself even if you are not at the company. Many companies have already introduced it.

However, some people want to stop using the service for reasons such as remote work shrinking and the environment where they can respond to incoming calls with landline phones has been put in place, and they are having trouble with calls being forwarded outside business hours. Are you there?

Therefore, in this article, we will introduce how to be careful when using call forwarding services.

Let’s create a better environment by properly using call forwarding start/stop.

A service that allows you to cancel call forwarding at any time

Call forwarding is a service that allows you to transfer incoming calls to another number.

For example, by forwarding an incoming call to a company fixed-line phone to an employee’s mobile phone outside the company, it is possible to prevent missed calls.

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Another advantage of using a call forwarding service is that employees in the company do not have to relay incoming calls to the employee in charge .

In addition, in many cases, you can freely set the start/stop of the use of the call forwarding service from the telephone or the Internet.

The setting method differs depending on the service you use, so be sure to contact us in advance before canceling.

Introducing how to stop using each service

So how do you stop using the call forwarding service?

This time, let’s take a look at how to cancel the following three typical call forwarding services.

  • Call Forwarding Service (Docomo)
  • Call forwarding service (au)
  • Call Forwarding (Softbank)

Neither of these methods is a way to terminate the contract.

This time, we will introduce how to temporarily stop using the call forwarding function while maintaining the contract.

How to cancel the call forwarding service (docomo)

There are two ways to cancel the use of the call forwarding service provided by DOCOMO.

Cancellation method 1: Operate from the terminal screen

  1. Displaying the “Call forwarding” menu
  2. Select “Stop Forwarding Service”
  3. Select “YES” to the “Are you sure you want to stop?” question
  4. Response results are displayed

Cancellation method 2: Operate with the dial button

  1. Dial “1420”
  2. Guidance “The service has been stopped” is played
  3. hang up

How to stop using the call forwarding service (au)

If you are careful about using au’s call forwarding service, follow the steps below to operate your phone.

  1. Dial “090-4444-1430”
  2. Enter the number of the phone you want to stop forwarding
  3. Enter your 4-digit PIN
  4. Proceed with the settings according to the guidance
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How to cancel the use of call forwarding (Softbank)

You can cancel the use of SoftBank call forwarding from the Internet.

  1. Log in to My SoftBank
  2. Check “Do not transfer”
  3. Select “Next”
  4. Check the displayed contents and select “Set” to complete


You can start or stop using a call forwarding service that forwards calls to another number at any time.

You can mainly set up from the phone or the Internet, but the procedure differs depending on the service you use, so be sure to check in advance.

NEC Networks & System Integration offers a service called “Canario” that automatically starts and stops using the call forwarding function by setting business hours.

One of the attractions of Canario is that the AI ​​will answer the phone calls and relay them, so the burden of answering the phone will be reduced accordingly.

Now you can use the free trial for 31 days, so why not consider using this opportunity?

Feel free to contact us for service details.