Due to the promotion of telework, an increasing number of companies are introducing a “call forwarding function” that forwards incoming calls to the company’s landline phone to a mobile phone.

However, there are quite a few people who say, “I’m considering introducing a service, but I’m worried about the cost,” or “I want to know about a service that can make telephone operations more efficient.”

Therefore, this time, we will introduce the contents and usage fees of the call forwarding service provided by each communication carrier.

In addition to forwarding incoming calls to your company’s landline phone to your mobile phone, we will also introduce a convenient service that can prevent missed calls and missed messages. .

What is the call forwarding function?

The call forwarding function is a function that forwards a call to a landline phone line such as a company or office to another line such as a specified landline phone or mobile phone.

In recent years, an increasing number of companies are promoting telework and working from home, and along with this, an increasing number of companies have introduced a call forwarding function that greatly improves their call handling operations.

Incoming calls to fixed-line phones, which could only be answered at a place where there is a telephone, can be answered directly by employees who are teleworking or working from home, or by staff who are out of the office.

In addition, telephone forwarding services are provided as supplementary services by telecommunications carriers (hereafter referred to as telecommunications carriers).

Generally speaking, the call charge from the caller to the transferee is borne by the caller, and the charge from the transferor to the transferee is borne by the transferor.

Introducing the call transfer function and service usage fee of each communication carrier

First of all, I will introduce the call forwarding services provided by each communication carrier.

The name varies depending on the communication carrier, but all of them are services that transfer incoming calls to another phone line. The call forwarding services and monthly charges for each communication carrier are as follows.

By using these services, you can receive incoming calls to your company’s landline using a designated landline or mobile phone. Let’s take a look at the fees for each.

However, all usage fees are described on the premise that initial costs (construction costs), etc. have already been paid.

The initial cost is usually around 10,000 yen. For details on the initial cost, please check with the communication carrier you are considering contracting with.

NTT automatic call forwarding service “Voice Warp” usage fee

NTT’s automatic call forwarding service “Voice Warp” has different usage charges depending on the Hikari line, analog/ISDN line. First, check the type of network you are using.

In addition, the automatic call transfer service “Voice Warp” has unconditional transfer that transfers immediately without calling the transfer source phone, and no answer transfer setting that calls the transfer source phone and transfers only when there is no answer. is possible.

You can also start, stop, and change the forwarding destination by remote control from your phone outside the office.

The usage charges for the NTT automatic call forwarding service “Voice Warp” are as follows.

Hikari line

If you apply for automatic call forwarding service “Voice Warp” at the same time as applying for NTT’s Hikari Denwa, the following construction costs will be reduced.

Analog/ISDN line

SoftBank “Multi-Function Forwarding Service” usage fee

In order to start using SoftBank’s “multi-function forwarding service”, the line subscriber must make the forwarding settings themselves from the contracted line phone.

In addition, you can start, stop, and change forwarding using the contracted telephone line or remote control.

SoftBank’s “multi-function forwarding service” can be used at a discounted price if you use the optional service pack. However, additional service packs cannot be used for ISDN1500. Please check the type of line you are using before applying.

Usage charges for au Hikari Call Forwarding Service

With au HIKARI services, call charges for forwarding calls differ depending on the forwarding destination.

If the forwarding destination is a mobile phone, you can use it at a cheaper call charge than a normal call charge to a mobile phone.

In addition, this service can start, stop, and change forwarding using the contracted telephone line or remote control, just like other telecommunications carriers. Depending on the application, you can use three functions: “unconditional forwarding”, “scheduled forwarding”, and “busy forwarding”.

Call charges for forwarding

Introduction of NEC Networks & System Integration Canario usage charges

NEC Networks & System Integration, which supervises this article, also offers a call forwarding service “Canario”.

You can use it for 11,000 yen (tax included) per month + plan usage fee.

In addition, Canario not only forwards incoming calls to the company’s landline to a designated mobile phone, but also has various functions related to call forwarding. It is ideal for those who want to improve their telephone business.

• Name brokerage where AI substitutes the phone number and transfers and brokers at the same time
• AI handles unnecessary calls such as nuisance calls and sales calls
• Even if you can’t answer an important call, you can check the contents in text with a message-to-text function
• Set business hours, and set business hours for AI to act as a phone number outside business hours
• Simultaneous call function that can respond to inquiries from unknown persons

Availability of these features varies by plan. Please refer to the table below for available features for each plan.

By using Canario, you can not only forward incoming calls to your company’s landline phone to a designated mobile phone, but also prevent message mistakes and missed calls.

If you have problems with telephone work or are having trouble introducing telework, please take this opportunity to use Canario.

We are also waiting for inquiries about plan settings and usage.

Article Summary

This time, I introduced the usage charges for the call forwarding services provided by NTT, Softbank, and au.

However, all usage fees are described on the premise that initial costs (construction costs), etc. have already been paid. If you want to transfer the phone line to another carrier considering the running cost and function content, choose a carrier considering the initial cost.

In addition to forwarding incoming calls to your company’s landline phone to a designated mobile phone such as an iPhone or smartphone, Canario is recommended for those who want to improve their telephone business.

If you are having trouble introducing telework, or if you have problems with telephone work, please feel free to contact us.