Automatic call forwarding is not available! Introducing setting methods and recommended services


・Since this content is intended to provide general information, it includes initiatives in which we are not involved.
・Photos and images used in the article are images. It may differ from the content provided by the actual product or service.
・The content of this blog is based on the information at the time of publication. Therefore, regarding the content of the product, images and operating procedures may differ from the current version due to version upgrades, etc.
With automatic call forwarding in your company, employees don’t have to pick up the phone and call another employee.

This will reduce the time spent answering phone calls and increase the time devoted to the core business, leading to improved work efficiency.

In addition, it is possible to reduce human errors that can occur when relaying or leaving messages.

However, there may be some people who are in trouble “How can I use automatic call forwarding” or “I can’t set up automatic call forwarding”.

Therefore, in this article, we will explain the setting method for those who use automatic call forwarding. In the second half of the article, we will also introduce recommended call forwarding services, so please make use of them.

What is automatic call forwarding?

Automatic call forwarding is a function that allows you to skip to a preset number when you receive an incoming call.

You can also set other companies’ fixed-line phones and mobile phones as forwarding destinations.

For example, if you use automatic call forwarding on your company’s fixed-line phone, you can forward the incoming call to your mobile phone, such as an employee who is doing sales activities outside the company or an employee who is teleworking from home. .

Employees in the company do not have to deal with incoming calls that are not addressed to them, so they can concentrate on their core business .

Employees to whom calls are forwarded can now answer calls that they would otherwise have missed using automatic call forwarding.

Against the backdrop of the spread of the new coronavirus and the promotion of work style reforms by the government, an increasing number of companies are introducing automatic call forwarding.

See also  Check telephone etiquette when the person in charge is out of the office [Basics of intermediary]

What to do when automatic call forwarding is not available

In order to use automatic call forwarding, it is necessary to complete the application for the service.

If you are worried that you can’t set up an automatic call forwarding service even though your phone should be able to use it, contact the company that provides the call forwarding service and check the status of your application.

Some call forwarding services allow you to check the usage status on the web, so be sure to check them out as well.

In addition, there are call forwarding services that provide numbers that cannot be set as forwarding destinations.

This response depends on the call forwarding service you use, but you should be aware that 050 numbers and numbers with PBX equipment in the company often cannot be specified .

When introducing automatic call forwarding to your company, be sure to carefully check the number to be set as the forwarding destination and the rules of the call forwarding service before applying.

Check your carrier’s call forwarding service

There are various types of call forwarding services, but here we will introduce the call forwarding services provided by the three major carriers.

Since there are differences in prices and functions, let’s compare the features of each in this chapter.

NTT docomo “Call Forwarding Service”

NTT docomo provides a call forwarding service called “Call forwarding service”, which allows you to forward calls to landline phones and mobile phones all over Japan, as well as to overseas numbers.

In addition, you can change the settings of the forwarding function from other phones that do not use automatic call forwarding using a 4-digit PIN.

There is no monthly charge, but you must apply in advance to use automatic call forwarding.

In addition, NTT docomo also has a service called ahamo as a cheap plan, but please note that ahamo does not support call forwarding services.

Softbank “Multifunctional forwarding service”

Softbank offers a call forwarding service called “Multi-Function Forwarding Service”.

In addition to the function of automatically forwarding incoming calls to a preset number, there is also a call forwarding function that skips incoming calls only when there is no response when calling a phone that uses automatic call forwarding. Time forwarding and forwarding after answering are also available.

See also  Softphone, call forwarding service, cloud PBX, which one is best for telework?

To use automatic call forwarding, you need to pay a monthly fee of 800 yen (excluding tax) per number.

au “Call forwarding service”

au provides a call forwarding service called “call forwarding service”, and it is possible to skip incoming calls not only to landline phones and mobile phones of other companies in Japan, but also to overseas numbers.

Pre-registration is not required, but please be aware that compatible models are limited.

You can use au’s “call forwarding service” as follows.

  • Smartphone (5G/4G LTE)
  • Mobile phone (4G LTE)

What is the recommended service for those who cannot use automatic call forwarding?

So far, we have introduced carrier call forwarding services for those who have trouble setting up automatic call forwarding, but there are many call forwarding services that we recommend.

That is “Canario” provided by NEC Networks & System Integration Corporation.

Canario is a service that allows AI to recognize names and automatically transfer incoming calls, and it is also possible to call registered numbers all at once.

In addition to this, there is a message text conversion function that allows you to convert the message from the other party into text and check it in the event that you cannot respond to a forwarded call, and a business hours setting function that allows AI to handle only calls outside business hours. I have.

Available functions differ depending on the price plan, so check the table below.

plan name Basic Standard Premium
Monthly charge per person (tax included) 748 yen 1,078 yen 1,628 yen
name transfer
Transfer of name + conversion of message into text ×
call all at once
Simultaneous call + message conversion to text ×
free phone none Yes Up to 10 minutes per person Yes Up to 30 minutes per person
Cooperation with extension × ×

We are currently running a campaign that allows you to use Canario at a great price for a limited time, so please feel free to contact us at this opportunity.

See also  [Business phone] How to receive an outside line, an extension, how to receive a call, and how to transfer a call



If you cannot use automatic call forwarding, your application for the service may not have been completed.

Try contacting the company that provides the service directly by phone or email, or check the usage status on the web.

If you are going to apply for a call forwarding service to use automatic call forwarding, NEC Networks & System Integration’s Canario is recommended.

The AI ​​will automatically take care of the call, so there is no need to bother the employees, and even if you are unable to respond to the forwarded call, the message will be converted into text, so you can follow up.

There are many useful functions, so please feel free to contact us if you want to know more about Canario in order to introduce automatic call forwarding to your company.