Adding entry points to a flow In Zoom App

The entry point for a contact center system serves as a way for customers to get in touch with the system. Depending on the type of flow, there are different entry points:

  • Voice or SMS flows: Telephone numbers, e-mail addresses, etc.
  • Video or Chat flows: The entry ID of the video or chat session

The voice flow can be entered by using a phone number, for example, as the entry point for the voice flow. If a customer calls this phone number, they will be connected to a contact center system, which will route their call through the system. When you add a new entry point, such as a video or chat, you can customize the entry point by creating a campaign.

There are a number of topics covered in this article, including:

  • How to add or edit voice or SMS entry points using the Flows page
  • How to add or edit video or chat entry points using the Flows page
  • How to add or edit entry points using the flow editor

Prerequisites for adding or editing entry points

  • Permissions to own or manage an account
  • Accounts that are either Pro, Business, or Education accounts
  • Licence agreement for Zoom Contact Center
  • Voice flows: Obtaining and unassigning the phone number
  • Entry IDs are created for video, chat, and SMS flows
  • It is necessary for the flow associated with it to be in the Published state (not in the Draft state)

How to add or edit voice or SMS entry points using the Flows page

  1. You will be redirected to Zoom’s web portal once you have logged in.
  2. Select Contact Center Management from the navigation menu, and then select Flows from the Flows menu.
  3. Locate the flow you wish to edit and click on it.
  4. In the last column, you will see an ellipsis icon, and then you will see a Manage Entry Point option.
  5. Add an entry point by clicking on the Add Entry Point button.
    A list of all the numbers that have not yet been assigned to the account will appear on the screen. For those of you who do not have unassigned numbers and would like to obtain them, click Get Numbers.
  6. The following entry points can be added or removed:
    • If you would like to add an entry point, click on Add Entry Point, then choose the phone numbers that you would like to add.
    • Whenever you wish to remove a number, just click the close icon ( ) next to the number you wish to remove. There will be an unassignment of the number.
  7. Save the changes by clicking on the Save button.

How to add or edit video or chat entry points using the Flows page

Note: Please refer to the Zoom Marketplace instructions for detailed instructions on configuring entry points for video or chat flows if you would like to learn more.

  1. To access the Zoom web portal, you will need to sign in.
  2. Click Contact Center Management from the navigation menu and then click Flows from the drop-down menu.
  3. Find the flow you wish to edit and click on it.
  4. Click the ellipses icon at the top of the screen, then click Manage Entry Point under the last column.
  5. You will be able to add an entry point by clicking on Add Entry Point.
    The account’s entry IDs will be listed on the page that follows.
  6. It is possible to add or remove entry points in the following ways:
    • The process of adding entry points is simple: click on Add Entry Point, then select the entry IDs you would like to add.
    • If you would like to remove an entry, click on the close icon ( ) next to its ID to do so.
  7. Save the changes by clicking the Save button.

How to add or edit entry points using the flow editor

In addition to the Start widget, you can assign or edit triggers when you are customizing the flow editor as part of your flow creation.

  1. To access the Zoom web portal, you will need to sign in.
  2. Navigate to the Contact Center Management menu, and then select the Flows option on the left side of the screen.
  3. Flows can be created from scratch or existing flows can be edited.
  4. You will find the Start widget on the left side of the screen.
  5. The Manage Entry Point option can be found under the Settings tab.
  6. Click on Add Entry Point to add a new entry point.
  7. The following entry points can be added or removed:
    • In order to add an entry point, click on Add Entry Points, and then enter the phone numbers or entry IDs that you would like to include.
    • You can remove the phone number or entry ID from the list by clicking the close icon next to it.
  8. Save the changes by clicking on the Save button.

Read it also –

Using The Flow Editor In Zoom App
Adding Or Duplicating A Flow In Zoom App
Managing Flows In Zoom App
Changing Business Hours And Overflow Settings In Zoom App
Enabling Or Disabling Call Overflow And Transfer In Zoom App
Using The Stack Overflow Notifications App In Zoom

Frequently Asked Questions

 

If you would like the Zoom mobile app to recognize gestures when you are in a meeting, you can do the following:
  1. Press the More button at the bottom of the screen.
  2. Select Meeting Settings from the drop-down menu.
  3. It is possible to enable gesture recognition to be used during a meeting by using the sliders under the Gestures section of the meeting by tapping the sliders next to Raise Hand and/or Thumbs Up during a meeting.
If you are talking too fast, slow down or quicken up – There are times when what you want to convey is already something your audience is familiar with, so you need to slow down or quicken up. If you pay attention to these indicators, you will be able to tell if you need to move on or slow down. There is no need for explanations here – thumbs up or thumbs down. It is my sincere hope that your future meetings will be full of thumbs up from all your colleagues!
 
away
Besides the coffee cup icon, you will also find an icon that represents an away status, which indicates that you are away for a period of time. It can be used by you as well as your students to include when you step away from the computer for a moment when you wish to take a break.
 

If you are not going to use the video, turn it off

During an audio call, it is important to keep in mind that you should not enable the video in order to reduce the load on your broadband connection and improve the quality of the call in general, if you are in an audio call. When it comes to setting up the meeting, you can choose to have an audio-only meeting, or if you wish, you can choose to turn off the video during the call.

 
Is Zoom compatible with Wi-Fi and does it work without it? You can use Zoom without Wi-Fi, if you connect your computer to your modem or router via Ethernet, or if you use your mobile data to join a Zoom meeting, if you plug your computer into your modem or router through Ethernet. If you connect your computer to your modem or router through Ethernet, you can participate in a Zoom meeting without Wi-Fi. In the event that you do not have Wi-Fi access at your place of residence, you can access Zoom meetings using the app on your smartphone.

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