This article describes general efforts, and does not introduce the efforts of NEC Networks & System Integration. Please note.
In order to connect an incoming call from an outside line to the company’s landline phone (business phone terminal), or to use functions such as call forwarding and answering machine, it is necessary to install a device called a main device.
However, since the price of a general main unit is high, starting at 200,000 yen plus the installation cost, people say, “I want to use the call forwarding function, but I can’t get into it because it’s too expensive.” I do n’t know if it’s good . “
Therefore, in this article, we will introduce you how to forward calls without a main device or business phone. If you want to introduce or use the forwarding function while keeping the initial cost down, please refer to it.
What is the main unit
First of all, there are two types of phones used in offices: business phones and home phones.
A business phone can receive multiple calls at once, while a regular home phone cannot receive other calls while on a call.
The reason why a business phone can receive multiple calls at once is because of the “main unit”.
A master unit is a small device that allows multiple telephones to share one telephone line . You can connect and control extensions and outside lines, or between extensions. Functions such as answering machine and transfer are available through this main unit.
In addition, business phones cannot be used without going through the main unit, even if the telephone line is connected. I think it’s easier to understand if you think of it as “business phone = main device + telephone”.
However, since specifications such as the number of devices that can be connected and the functions that can be used differ depending on the product, it is necessary to select a main device that matches the style of telephone business and the number of employees.
What is the method of forwarding calls without construction and main equipment?
The price of the main unit varies depending on the product, such as the functions that can be used and the number of connected telephones. Therefore, although it cannot be said unconditionally, the market price of the general main unit is 200,000 yen + installation work cost.
Even if you think “I want to use the call forwarding function because I often go out” or “I want to forward my phone number without having to come to the office because I have introduced remote work”, the initial cost of installing the main device is actually quite high. , there are many individual businesses and small and medium-sized enterprises who are unable to purchase equipment.
I would like to recommend a “call forwarding service” for such people.
What is a call forwarding service?
“Call forwarding service” is a service that forwards incoming calls to a fixed-line phone that is the forwarding source to a pre-specified “forwarding destination” terminal . Telecommunications carriers offer it as an additional service.
Typical carriers such as NTT, Docomo, Softbank, and KDDI and services by carrier are as follows.
|NTT East/West||voice warp|
|Softbank||Multifunctional forwarding service|
|KDDI Hikari Direct (au)||call forwarding service|
Call forwarding service is applied to the carrier with which the forwarding number is contracted.
Therefore, even if you have a contract for a home phone instead of a business phone, you can use the call forwarding service provided by the carrier to which the existing communication terminal is subscribed. It is possible to forward incoming calls to a designated forwarding destination terminal .
You can forward incoming calls to your office or company landline phone to another device (iPhone, smartphone, other mobile phone, etc.) that you have specified in advance.
By using the call forwarding service, you can answer the phone regardless of the location, even when you are at home or out of the office.
Features of Canario
NEC Networks & System Integration, which supervises this article, also offers a call forwarding service “Canario” .
There are no restrictions on terminals, so there is no need to purchase additional equipment such as a main unit or business phone for installation. In addition, since it is a specification that allows you to use the function from a web browser, BYOD (business use of your own terminal) is also possible.
Also, Canario is equipped with many useful functions related to call relaying as well as call forwarding. The features of Canario are as follows.
- Overwhelming flexibility regardless of the terminal
- AI answers incoming calls and fully automates forwarding and agency work
- Voice messages converted to text by AI
- You can check the phone number of the caller
- Monthly fee of 11,000 yen (tax included) + plan usage fee etc.
We will introduce each of the above four typical features.
Overwhelming flexibility regardless of the terminal
As I introduced earlier, Canario does not choose the terminal to use. Therefore, there is no need to purchase additional equipment such as a main unit or business phone. You can use your existing personal device as a forwarding destination or forwarding source.
Also, as a disadvantage of other companies’ call forwarding services, when you call back, your private number will be displayed, so your private number will be disclosed.
In the case of Canario, even if you make a call from a privately owned terminal, it is possible to display the phone number set in advance to the other party and make a call. You can make business-related calls even if you are not in the office because your number is hidden when you make a call.
AI answers incoming calls and fully automates forwarding and agency work
When the caller tells the name of the person in charge according to the voice guidance, AI can recognize the name and automatically transfer it directly to the person in charge.
With automatic brokerage and forwarding, you can pick up your own calls even when you’re not in the office .
Voice messages converted to text by AI
If you cannot answer the forwarded call, AI will convert the message into text and notify you. Since AI takes calls and messages, it is also possible to shut out sales calls .
You can check the phone number of the caller
Another disadvantage of other companies’ call forwarding services is that the caller’s phone number is displayed when the call is received, so the caller cannot be identified.
In the case of Canario, the number displayed when forwarding is the caller. So you can see who is calling and answer the call.
Available for 11,000 yen (tax included) per month + plan usage fee
In addition, available functions differ depending on the plan. Please refer to the table below for available features for each plan.
(monthly tax included: 748 yen/person)
(monthly tax included: 1,078 yen/person)
(monthly tax included: 1,628 yen/person)
|call all at once||〇||〇||〇|
|Name agency + Message text conversion||×||〇||〇|
|Simultaneous call + message conversion to text||×||〇||〇|
*Please connect with NEC PBX
*You can share the free call minutes between users
|None *Optional call packs can be purchased as needed||Up to 10 minutes per person||Up to 30 minutes per person|
If you want to use the call forwarding function, but are worried about introducing it because the main unit is expensive, or if you are having trouble choosing a business phone or main unit, then Canario ( Canario).
In this article, we have introduced how to transfer calls without the main device.
In order to use the call forwarding function, it is necessary to install a device called a main device in the company.
However, since the market price of the main unit is high, starting from at least 200,000 yen, there are many people who say, “I want to use the call forwarding function, but I can’t take the plunge into installing the main unit.”
Canario is recommended for those who want to use the call forwarding function while reducing the cost of purchasing additional equipment such as a main unit or business phone .
NEC Networks & System Integration also accepts inquiries regarding plan settings and how to use the service related to Canario. If you would like to use the call forwarding function without installing the main device, please contact us.