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VoiceWarp® is a trademark of the automatic call forwarding service for NTT East/NTT West’s landline and Hikari Denwa.
A call forwarding service saves employees the trouble of forwarding calls. The point is that the time spent on paperwork is reduced, so that time can be used effectively for other tasks.
However, if you have never used a call forwarding service, you may be at a loss as to how much your monthly usage fee will be .
Therefore, in this article, we will introduce general usage fees for call forwarding services, such as the automatic call forwarding service “Voice Warp”. In the second half of the article, I will explain the disadvantages of call forwarding services other than the cost burden, and effective methods to improve them.
Call forwarding service usage fee
Fees for call forwarding services are often composed of two parts: the installation fee required to use the service and the basic monthly fee .
For example, for NTT’s Hikari Denwa automatic call forwarding service “Voice Warp” , the construction cost is 2,200 yen including tax, and the monthly usage fee is 550 yen including tax .
In the case of analog/ISDN, charges differ for office use and residential use. This time, I will omit the pricing for residential use, but if you use the telephone forwarding service for the office, there is no need for construction costs, and the monthly usage fee is 880 yen including tax.
Once you have set up your call forwarding service, you are ready to forward incoming calls to your designated phone number.
In addition, do not forget that you can use the call forwarding service by paying a separate call charge .
Call charges incurred to the forwarding phone number
One thing to keep in mind when using a call forwarding service is that you have to bear the call charges of the forwarding party.
If it is a normal phone call, the caller pays the call charges. However, if you set up call forwarding, the system is designed so that the person receiving the call (the person who forwarded the call) must pay the call charges that the other party who made the call would normally bear.
Therefore, when using a call forwarding service, you have to bear not only the usage fee for the service itself, but also the call charge.
It can be said that this call charge structure is a point that you should know before using the call forwarding service in earnest.
Isn’t it just about cost? Disadvantages when companies use call forwarding services
When using a call forwarding service, it is important to understand not only the cost of the call, but also the other drawbacks.
In this chapter, we will consider the following three disadvantages of setting up a call forwarding service, including “Regarding the burden of call charges”.
- Call forwarding costs (service usage charges/call charges) are high
- Only one destination can be specified
- The phone number is different when you call back from an incoming call
Let’s check the contents in order.
High call charges and forwarding charges
As mentioned above, if you use a forwarding service, you have to bear the call charges of the person who received the call. Therefore, there is a high possibility that the cost burden will be larger than that of responding to the phone in-house.
For example, if a company has a lot of employees going out or a company with few staff who can answer the phone, the burden of call charges and transfer costs for the transfer service will be heavy.
Of course, in order to use some kind of service, you have to bear a certain fee, but when setting up a forwarding service as a company, it is important to consider cost performance.
Only one destination can be specified
This depends on the forwarding service you contract with, but in general, you can only set one forwarding destination . Therefore, if you don’t pick up your phone at the destination where you forwarded the call, it’s the end there.
With a forwarding method that allows you to set only one forwarding destination, one employee will have to deal with a variety of phone calls . If you are a small company, it may be possible, but if you are a relatively large company, it will be difficult.
There is also the option of having multiple service contracts, but this creates a dilemma in that the burden of call charges and usage charges increases.
The phone number is different when you call back from an incoming call
If we are unable to respond when you call, we will call you back. However, from the point of view of the person to whom the call was forwarded, the number of the original caller is unknown .
Also, it is not uncommon for the other party to feel suspicious when they receive a call from an unknown number. In some cases, we may not be able to answer your call back .
Solve the cost burden with cheap call charges Canario!
Canario is a forwarding service using AI provided by NEC Networks & System Integration. Unlike normal transfer services, AI responds, so the overall price is set low.
Call charges are also free if used up to the time set for each rate plan .
You can also apply for Canario online. After you enter the required information and complete the application, you will receive a confirmation call from the operator, so you need to respond to this.
Once the confirmation is completed, the application documents will be sent by mail, so prepare the necessary documents and send them back.
summary
If you set up a call forwarding service, even if you receive an incoming call, it will be automatically forwarded to your mobile phone, etc., which is very convenient. In some cases, it may lead to improved efficiency.
However, if you consider that you have to pay for the call charges of the other party who contacted you, you may feel that the charge setting is high. In addition to the cost burden, there are disadvantages such as the designation of the forwarding destination is limited, and inconvenience occurs when the call is returned.
If you are concerned about these problems with call forwarding services, we recommend using NEC Networks & System Integration’s Canario . Not only does AI automatically transfer calls, but you can also contract from a monthly fee of 10,000 yen .
If you would like to know more about how to use and set up Canario, please feel free to contact us.